Assistant Vice President of Student Financial Planning

Company Description:

Dean College is a private, residential New England college grounded in a culture and tradition that all students deserve the opportunity to discover and exceed their greatest aspirations. A personal and transformative community since 1865, Dean tirelessly inspires our students to unimagined heights through personalized support and integrated delivery of academic, co-curricular and experiential learning. Our graduates are lifelong learners who thrive in their careers, embrace social responsibility and demonstrate leadership.

Recognized as a Top Regional College by U.S. News & World Report for eleven consecutive years and named a College of Distinction for six consecutive years, Dean serves approximately 1,200 full-time students and 400 part-time students and offers more than 50 combined bachelor's and associate degree programs and specializations, as well as a robust schedule of continuing studies, EMT and certificate programs throughout the year.

Dean College is perfectly situated in Franklin, Massachusetts, which is conveniently located between Boston and Providence, Rhode Island and is accessible to Boston by commuter rail. The Dean College/Franklin station is only a five-minute walk from campus. Approximately 87 percent of the College's student population lives on campus.

Dean provides a supportive academic environment that thrives on hands-on engagement and exceptional teaching. This community-wide commitment of always going the extra mile for students is known as The Dean Difference.  Outside of the classroom, students participate in 16 athletic teams and more than 30 on-campus groups and organizations.

Ninety-six percent of our bachelor's degree students are employed or enrolled in graduate school within 12 months of graduation. Alumni are hard at work in top-ranked graduate programs and are employed by organizations such as Universal Studios, Dell Technologies, Liberty Mutual, Kraft Sports + Entertainment, the Boston Ballet, and more.

What is The Dean Difference?
The Dean Difference isn't any one thing. It's not a program or a professor. It's not a single class or a club. It's the way our academics support networks and community overlap, interweave and magnify each other. Our difference unites us. It's our secret formula. It's the nucleus around which we orbit. It isn't one thing, it's everything

Job Description:

Reporting to the Vice President for Financial Services and Treasurer, the Assistant Vice President provides the overall leadership, strategic direction and management of Student Financial Planning which includes student billing, financial aid, and customer service operations.  The Assistant Vice President will promote the development of ideas to improve service and efficiency, encourage teamwork, conduct staff training, performance evaluations and hiring for the department.  The Assistant Vice President serves as the Chief Compliance Officer for Title IV federal aid regulations and Primary Destination Point Administrator (DPA) for the institution.

Job Duties:

• Develop, implement and maintain policies and procedures to ensure compliance with federal, state, and institutional regulations in relation to student billing, financial aid, cohort default rate and scholarships;
• Monitor and interpret regulations, ensuring regulatory compliance and informing college officials of regulatory requirements and liabilities;
• Develop and conduct financial aid presentations and participate in outreach activities, to include, but not limited to: New Student Orientation, Open Houses, Financial Aid Webinars, etc.;
• Facilitate coordination and communication between respective college departments as they relate to Student Financial Planning's role in creating a positive educational experience for students;
• Administer the appeals process related to Special Circumstances and establish appeal guidelines;
• Participate in formalizing the scholarship and financial aid modeling strategy;
• Serve as coordinator for external entities, such as auditors, program reviewers, and accreditation teams;
• Complete federal, state, and institutional reports including but not limited to IPEDS and MA Office of Student Financial Assistance;
• Integrate efforts to maximize Student Financial Planning's role in recruiting and retention of students through proactive outreach to students and their families;
• Facilitate the assignment of Perkins Loans to the Department of Education;
• Coordinate Veteran's awarding with the Registrar's office;
• Oversees the following aspects of financial aid and student billing:
  • All financial aid programs, including federal, state and private grants and loans;
  • Satisfactory Academic Progress (SAP) and Return to Title IV Funds processes;
  • Annual set up of financial aid systems and packaging process to ensure the timely delivery of financial aid awards to prospective and current students;
  • Federal funding limitations and reconciliations;
  • Issuance of 1098T's;
  • All aspects of billing including policies and procedures;
  • Promotion of excellent customer service as it relates to students, potential students/parents, staff, and faculty, and others;
• Manage the Student Financial Planning budget;
• Other duties as assigned.

Managerial and Supervisory Responsibilities

Supervise the Director of Financial Aid Operations and Director of Student Accounts and Customer Service

Requirements:

• Bachelor's Degree in a related field, required;
• Master's Degree in a related field, preferred;
• 8 years or more of related work experience, required;
• Management level experience, required;
• Experience working in Financial Services of Higher Education, required;
• Operational knowledge of Title IV, State, and Federal laws, rules, codes, and regulations relevant to Student Financial Planning, required;
• Experience providing supervision and training to staff in a Higher Education environment, required;
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Teams, etc.), required;
• Experience using Ellucian Colleague, preferred;
• Strong interpersonal skills, and the ability to foster an engaging, innovative, and collaborative workplace culture, required;
• COVID-19 Vaccination and Booster, required.

Additional Information:

Dean College is an equal-opportunity, Title IX institution and pledges to recruit, select and promote diversity by providing equality of opportunity in higher education for all persons, including faculty and staff with respect to hiring, continuation, promotion, and applicants for admission, enrolled students and graduates without discrimination or segregation.

The College is interested in candidates who have the communication skills and cross-cultural abilities to maximize their effectiveness with diverse groups of colleagues, students, faculty, and community members. All employment decisions are made on a non-discriminatory basis.

Dean College does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, disability, protected veteran status, genetic information, or other protected classes under the law.

This nondiscrimination policy covers admissions, employment, and access to and treatment in College programs, services, and activities. A pre-employment background screen is required for all employees.

Application Instructions:

Please submit your Resume/CV, Cover Letter, all unofficial transcripts; and contact information of three references. (PLEASE NOTE: Applications that are incomplete will not be considered).

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