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Support Specialist

Embry-Riddle Aeronautical University
Arizona, United States
Salary Not Specified
Posted Date
Oct 26, 2022
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Job Description

About Embry-Riddle Aeronautical University:

Embry-Riddle Aeronautical University is an independent, culturally diverse institution providing quality education and research in aviation, aerospace, engineering, and other related fields with residential campuses located in Daytona Beach, Florida, and Prescott, Arizona. The University's Worldwide campus provides educational opportunities online and at approximately 130 locations throughout the United States, Asia, Europe, and Central/South America.

As the largest and most comprehensive aviation and aerospace-focused university in the world, Embry-Riddle is a unique institution. Over the past 90 years, the University has evolved with industry to break new ground and produce top-level graduates who serve the ever-changing needs of aviation and aerospace, and other STEM-related disciplines. Embry-Riddle offers programs in seven primary fields of study including: Applied Science; Aviation; Business; Computers and Technology; Engineering; Safety, Security, and Intelligence; and Space.

For Academic Year 2020-21, there were over 10,700 undergraduate, graduate, and doctoral students that attended the University's residential campuses and approximately 32,700 students in total enrolled with the University around the world.

The Opportunity:

Embry-Riddle Aeronautical University is seeking a Support Specialist to join the Information Technology department in Prescott, Arizona. The Support Specialist provides technical support for computers, peripherals, tablets and web conferencing systems for faculty, staff, and students at the Prescott campus. This position is responsible for troubleshooting and providing resolutions for basic and complex computing and system issues. This includes researching and recommending solutions to meet the technology needs of faculty, staff, and students and driving the adoption of new technology and solutions. The position will require direct interaction with customers.

The ideal candidate desires to be a part of a vibrant community of information technology professionals and supports the mission of the University as a world leader in aviation and aerospace education. Embry-Riddle provides education globally and maintains a diverse technology footprint. Working for Embry-Riddle Information Technology provides a modern and collaborative work environment and professional development opportunities. Employees have access to a robust benefits package – from quality health care and retirement options to generous education benefits and a flexible summer work schedule.

ERAU benefits include:
  • Retirement Plan - ERAU offers immediate vesting and provides a 6% gift and will match up to 4% of employee contributions

  • Two BCBS health plans – PPO and high deductible plan with a health savings account

  • Tuition waivers for employees, spouses, and dependent children

  • Use of various campus services: fitness center, library, mailroom and enjoy observation flights

  • High School (or GED) level ability in spelling, grammar, basic composition and math.
  • Bachelor's degree preferred in a related field, but relevant work experience can be used in lieu of.
  • Minimum of one to three years work related experience.
Required skills, knowledge, abilities:
  • Knowledge of desktop operating systems such as Windows 10 and macOS. Exposure to Linux is desirable.
  • Experience with mobile systems such as iOS and Android is preferred.
  • Possess basic networking knowledge such as DHCP, TCP/IP, etc.
  • Experience in supporting Microsoft Office Suites.
  • Exposure in supporting web conferencing systems such as Microsoft Teams and Zoom.
  • Exposure in academic software support is a plus.
  • Fast learner. Strong critical thinking and problem-solving skills.
  • Exceptional customer service skills.
  • Excellent verbal and written skills.
  • Ability to interact with audiences from a diverse background.
  • Ability prioritize work to meet deadlines.
  • Maintain positive and professional outlook at all times. Ability to maintain composure under pressure.
  • Great interpersonal skills. Ability to work in a team environment.
  • Work independently with minimal supervision.
  • Ability to support IT Core Values by focusing on improvements and believes in our team and partners throughout the university, learning from mistakes, being accountable for actions and showing determination, focus, and tenacity.
Mental Demands:
  • Comprehend and follow instructions: maintain attention and concentration for necessary periods; apply common sense and understanding and carry out instructions (written, oral, or diagrammatic).
  • Maintain work pace appropriate to general workload: perform activities on schedule; maintain regular attendance/punctuality, within specified tolerance; complete normal workday and/or week, perform at a consistent pace without excessive rest periods.
  • Perform several tasks at the same time: synthesize, coordinate, analyze, and act upon data in an appropriate manner.
  • Consistently relate to other people beyond giving and receiving instructions: interact with co-workers or peers without exhibiting behavioral extremes; respond appropriately to constructive criticism from a supervisor; perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others.
  • Make generalizations, evaluations, or appropriate decisions without constant, immediate supervision: recognize potential hazards and observe appropriate precautions; understand and remember detailed instructions, and make independent decisions or judgments based on sensory data or known guidelines.
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