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Assistant Director of Learning Design and Support

Employer
Elon University
Location
North Carolina, United States
Salary
Salary Not specified
Posted Date
Oct 25, 2022

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Assistant Director of Learning Design and Support

Requisition Number: 20122391
Type of Employment: Full-Time Regular
Number of Months:
Months Employed:
Number of Hours per Day/Week: 40
Daily Hours: 8am-5pm

Summary Position
The Assistant Director of Learning Design and Support leads a team that advances, designs, and supports the use of instructional technology across a broad range of academic and administrative programs and initiatives. This team manages and advances the Learning Management System (LMS) and the ecosystem of tools; develops and produces modules, videos, graphics, and creative elements; and contributes to the faculty, staff, and student experience through professional development and skill building around instructional technologies, the use of Microsoft Office 365, and other technology tools. This position provides leadership, management, support, and guidance to a team of professionals, empowering them to successfully carry out their mission and continually improve the digital experience at Elon. The Assistant Director serves as a member of the leadership team within Teaching and Learning Technologies (TLT) and reports to the Senior Director of TLT. TLT is a part of the larger Information Technology organization.

Benefits of Working at Elon University

As an Elon University employee, you'll join an internationally acclaimed university with a commitment to fostering a thriving community. Ranked among the most innovative, creative and best-run universities in the nation, Elon's personal approach to education extends to employees, whose growth, professional development and success is a hallmark of our training and advancement opportunities.

Elon University's home is the charming town of Elon, North Carolina, a small, friendly community located a short distance from the beach and the mountains, and among the vibrant cities of Greensboro, Raleigh and Durham. In addition to the beautiful canopy of historic oak trees iconic to our campus, you'll find boundless opportunities for family-friendly recreation, cultural events and outdoor activities. Hiking, water sports, fine dining and entertainment are just a few of the many happenings in the Elon area, making the region one of the nation's premier travel destinations.

Employees at Elon enjoy a generous and comprehensive benefits package that includes:

  • 28 annual days off, including holidays and vacation.
  • Immediate tuition remission for employees.
  • Retirement plan with an 8 percent contribution from the university.
  • Immediate eligibility for health, dental and vision insurance, along with free acute care and lab services at our onsite Health & Wellness Clinic.
  • Free use of campus fitness facilities.
  • Free admission to musical and theater performances, guest speakers, religious and ethnic observances, recitals, art exhibitions, entertainment and our Division I Phoenix athletics.
  • Eligibility for tuition remission at Elon for spouses, qualifying domestic partners and dependents begins at three years of service. After four years of employment, eligibility begins for participation in the Tuition Exchange, a national scholarship exchange program that enables dependents to enroll in nationally recognized partner colleges and universities.



Elon values and celebrates the diverse backgrounds, cultures, experiences and perspectives of our community members. As an equal opportunity employer, Elon's principles of diversity extend to race and gender identity, age, disability status, veteran status, sexual orientation, religion, and other aspects of one's identity. At Elon, our employees respect human differences, passion for lifelong learning, emphasis on personal integrity and an ethic of service.

Education Requirements
Required:
  • Bachelor’s degree.
  • Master’s Degree in preferred fields of study of education, instructional or educational technology, or related field.


Degree/Major:
Length of Experience: Required:
  • Three (3) to five (5) years of relevant experience in the instructional technology field. Preferred experiences could include instructional technology support, instructional/learning design work, faculty and staff development, leading projects, online module development and production, and other aspects of technology delivery and support.



Preferred:
  • Evidence of successful and progressively responsible roles in information technology or related areas as associated with the essential duties.
  • Higher education work experience.

Supervisory Experience: Yes

Supervisory Experience Detail
Required: Three (3) to five (5) years of experience managing a team of professionals, including giving guidance, providing work direction and training to others, conducting performance evaluations, and recommending hiring and terminating decisions.


Special Skills or Experience
  • Strong leadership and management skills. Ability to lead the day-to-day services and operations of an organization, while also advancing the work, ensuring effectiveness, and building efficiencies.
  • Excellent interpersonal skills with an ability to work effectively with a diverse community made up of individuals from a variety of disciplines with a wide range of pedagogical, organizational, and technological skills. Strong customer service orientation with a willingness to take a hands-on approach.
  • Excellent oral and written communication skills. An ability to translate complex, technical, and fragmented information into easily understood information for various stakeholders and audiences.
  • Organizational and time-management skills; demonstrated ability to anticipate problems, regularly exercise independent judgment, respond quickly and appropriately to issues and opportunities as they arise.
  • Experience in budget management, allocation of resources, and advocating for needs.
  • A conceptual understanding of learning science (adult learners), digital accessibility standards, and user experience.
  • General acumen about educational technologies in the higher education space with the ability to lead deployment and assessment efforts to meet current and future needs.
  • Strong technology skills with experience using Microsoft Office 365, LMS (Moodle preferred), video conferencing, and other instructional technology tools. General experience with Adobe Creative Suite, module development software (Articulate preferred), content management systems (WordPress preferred), and other tools that support multimedia and module development are preferred.
  • Experience managing technical projects is preferred.



Special Instructions to Applicants
Salary range is competitive and commensurate with experience. Benefits are excellent and more information can be found on the HR Benefits website. Review of applications will begin on November 7, 2022.

Posting Date: 10/19/2022
Closing Date:
Open Until Filled: Yes

General Purpose of Position
The Assistant Director of Learning Design and Support leads a team that advances, designs, and supports the use of instructional technology across a broad range of academic and administrative programs and initiatives. This team manages and advances the Learning Management System (LMS) and the ecosystem of tools; develops and produces modules, videos, graphics, and creative elements; and contributes to the faculty, staff, and student experience through professional development and skill building around instructional technologies, the use of Microsoft Office 365, and other technology tools. This position provides leadership, management, support, and guidance to a team of professionals, empowering them to successfully carry out their mission and continually improve the digital experience at Elon. The Assistant Director serves as a member of the leadership team within Teaching and Learning Technologies (TLT) and reports to the Senior Director of TLT. TLT is a part of the larger Information Technology organization.

Essential Duties and Responsibilities
1. Lead the Learning Design and Support Team (40% of time).
  • Supervise a team of approximately 6 direct reports (full-time staff who are instructional technologists, designer/developer, video producer) and indirectly oversee 15 student staff. Provide leadership and guidance in the daily operations, mission, and vision of the team.
  • Promote a culture of continual growth and professional development. Help staff achieve their career goals, including assigning work which leverages their skills and capabilities and provides them with opportunities for learning. Evaluate staff performance.
  • Facilitate strong communication and information sharing. Lead staff in the understanding of university, division, and departmental priorities and objectives.
  • Empower the team and pave the way for successful work by developing strategic partnerships, addressing challenges, and reducing barriers.
  • Manage a budget, effectively use existing resources, and advocate for additional resources to ensure delivery and advancement of services.
  • Establish sustainable IT support models for new service offerings.
  • Develop and maintain a sense of confidence and trust in technology support internal to the department and external throughout the university community.



2. Advance instructional technologies, productivity tools, and creative elements by providing leadership to the staff, building cross-campus partnerships, and overseeing efforts focused on (25% of time):
  • The use of instructional technology, productivity tools, and creative elements across a broad range of academic and administrative programs and initiatives that align with university mission, strategic priorities, and initiatives.
  • The design, delivery, and assessment of professional development opportunities:
    • Faculty development efforts with a focus on the effective use of technology in engaged and experiential teaching and learning.
    • Staff development efforts with a focus on the effective use of technology (in partnership with the Office of Leadership and Professional Development).
  • The development of creative elements and modules to support information sharing in the context of teaching, learning, and campus-wide rollouts.
  • The procurement, delivery, and assessment of new technologies that align with the mission and vision of the university.
  • The support of online course development with Elon’s Summer Online program and the Office of Professional and Continuing Studies.
  • The user experience, digital accessibility, effective learning design, and other trends and new developments related to the team’s mission.

3. Facilitate TLT cross-team collaboration and project management (20% of time).
  • Serve as an active team member of the TLT Leadership Team and the IT Leadership Team.
  • Collaborate with other TLT Leaders and staff to ensure strong communication, transparency, information sharing, effective teamwork and synergy between staff, and the successful utilization of skill sets across the department to serve our mission and vision.
  • Facilitate TLT staff meetings, rotating responsibilities with other leaders.
  • Be an active and contributing member of the IT Leadership Team, participating in meetings to represent TLT and advance IT’s work.
  • Build strong relationships throughout the IT organization to develop and maintain a sense of confidence and trust in technology support internal to the department and external throughout the university community.
  • Periodically serve as a project manager and project sponsor for technology roll-outs.

4. Create, foster, and facilitate key relationships and partnerships across campus to identify needs and strategize, develop, and implement solutions (15% of time)
  • Key partnerships include the Center for the Advancement of Teaching and Learning, academic department chairs, the Registrar’s Office, the Office of Professional and Continuing Studies, Human Resources, the Office of Leadership and Professional Development, the Student Professional Development Center, and University Communications.
  • Facilitate cross-departmental collaboration (within IT and throughout the university) to implement technology solutions to serve the mission and support university initiatives.
  • Build and sustain vendor relationships, including with the LMS provider, LinkedIn Learning, Microsoft, contract services’ providers, and others.

5. Other duties as assigned.

Education and Experience
Education
  • Required:
    • Bachelor’s Degree.
    • Master’s Degree in preferred fields of study of education, instructional or educational technology or related field.



Experience
  • Required:
    • Three (3) to five (5) years of relevant experience in the instructional technology field. Preferred experiences could include instructional technology support, instructional/learning design work, faculty and staff development, leading projects, online module development and production, and other aspects of technology delivery and support.
    • Three (3) to five (5) years of experience managing a team of professionals, including giving guidance, providing work direction and training to others, conducting performance evaluations, and recommending hiring and terminating decisions.
  • Preferred:
    • Evidence of successful and progressively responsible roles in information technology or related areas as associated with the essential duties.
    • Higher education work experience.

Knowledge, Skills, and Training
  • Strong leadership and management skills. Ability to lead the day-to-day services and operations of an organization, while also advancing the work, ensuring effectiveness, and building efficiencies.
  • Excellent interpersonal skills with an ability to work effectively with a diverse community made up of individuals from a variety of disciplines with a wide range of pedagogical, organizational, and technological skills. Strong customer service orientation with a willingness to take a hands-on approach.
  • Excellent oral and written communication skills. An ability to translate complex, technical, and fragmented information into easily understood information for various stakeholders and audiences.
  • Organizational and time-management skills; demonstrated ability to anticipate problems, regularly exercise independent judgment, respond quickly and appropriately to issues and opportunities as they arise.
  • Experience in budget management, allocation of resources, and advocating for needs.
    A conceptual understanding of learning science (adult learners), digital accessibility standards, and user experience.
  • General acumen about educational technologies in the higher education space with the ability to lead deployment and assessment efforts to meet current and future needs.
  • Strong technology skills with experience using Microsoft Office 365, LMS (Moodle preferred), video conferencing, and other instructional technology tools. General experience with Adobe Creative Suite, module development software (Articulate preferred), content management systems (WordPress preferred), and other tools that support multimedia and module development are preferred.
  • Experience managing technical projects is preferred.



Does this position require driving for the university? No

Additional Information


To apply, visit https://elon.peopleadmin.com/postings/9044

Elon University is an equal employment opportunity employer committed to a diverse faculty, staff and student body and welcomes all applicants.

Elon University has built a national reputation as a premier student-centered arts and sciences university that values strong relationships between students and their faculty and staff mentors. Elon is ranked among the top-100 National Universities by U.S. News & World Report, with a No. 1 ranking for excellence in undergraduate teaching and No. 9 for innovation. Global engagement is central to Elon’s experience and the Institute of International Education has ranked the institution No. 1 in the nation for study abroad for 16 straight years. In addition, Elon is the only university in the nation ranked in the top-20 by U.S. News for excellence in all eight academic programs “Focused on Student Success.” Elon’s more than 7,000 students prepare to become the resilient, ambitious and ethical leaders the world needs, putting their knowledge into action on campus, in the community and around the globe.




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