Digital Communications Production Specialist

Job Description:

A member of the Advancement Communications team, the Digital Communications Production Specialist (DCPS) supports the design, production, and distribution of compelling, high profile, digital communications for the Division of Advancement and select University initiatives.

The Digital Communications Production Specialist collaborates on a variety of creative web and media projects, but focuses primarily on the design and implementation of email messages for multiple units within Advancement. The DCPS creates HTML templates in Campaign Monitor, BBIS (Blackbaud), and other tools and is integral to the production of alumni and donor-focused emails that are attractive, engaging, and standards-compliant. This role manages content through multiple drafts, produces personalized bulk emails, segment data, transmits, monitors, and reports on multiple campaigns, as well as coordinates the delivery of alumni-focused messages on behalf of senior University leadership.

The Specialist supports Advancement’s web presence across platforms and content management systems (Drupal, LifeRay, BBIS). This role updates web content and uses their design and front-end development skills to support user-focused, mobile-friendly, and standards-compliant web experiences on Brown’s Alumni & Friends website, giving day microsites, and other digital properties. The DCPS contributes to the creation of new digital assets for multiple communication channels, helps to enforce brand guidelines, and provides a layer of quality control for a large volume of digital publications. The Digital Communications Production Specialist provides occasional project support for video/multimedia and assists with miscellaneous production needs as assigned.

The DCPS works closely with units within Advancement including Information Services, Marketing, and Alumni Relations as well as with Brown’s central Office of University Communications. The role shares knowledge with colleagues across departments as needed and contributes to Advancement’s knowledge base, Confluence, on a regular basis. The DCPS serves as the email subject matter expert within the communications team and is responsible for keeping current on industry best practices, new technologies, user trends, design and accessibility standards, and analytics. Additionally, the Specialist provides light training and support on the communication tools used within the division and other duties as assigned.

Brown University is committed to advancing diversity, inclusion and equity. Candidates from historically underrepresented groups are particularly encouraged to apply. Brown University is an Affirmative Action/Equal Opportunity Employer.

Job Competencies

• Demonstrated commitment to Diversity, Equity, Inclusion, and Belonging (DEIB), including experience/ability to identify and emphasize diverse perspectives in programming, communications, and strategy.
  
  
• Ability to manage multiple projects, prioritize, multi-task and meet tight timelines while maintaining high quality required. Precision, accuracy, excellent attention to detail; ability to check and correct own work.
  
  
• Ability to meet deadlines and execute a high volume of work.
  
  
• Excellent organizational and interpersonal skills. Ability to work independently as well as in a team environment. Ability to work collaboratively with colleagues at all levels required.
  
  
• Engage in regular professional development to remain knowledgeable about best practices in social and digital communications.
  
  
• Occasional off-hours/weekend work may be required to support key Advancement/University events.
  
  

Required Qualifications

• Graphic design experience and proficiency in the use of Adobe Creative Suite and web development tools.
  
  
• Experience with coding/testing/troubleshooting HTML email messages and using bulk email software required (BBIS, Campaign Monitor, Constant Contact, etc.).
  
  
• High level of proficiency in HTML, CSS, web content, current web and email standards, and their respective tools and processes required.
  
  
• Experience publishing mobile-friendly, multimedia content online and working knowledge of web content management systems (especially Drupal).
  
  
• Proficiency in Google Apps Suite and Microsoft Office programs (Word, Excel).
  
  
• Experience with Blackbaud CRM and BBIS.
  
  
• Excellent editing, proofreading and communications skills required.
  
  
• Experience adapting/editing graphic and written content for online communications.
  
  
• Understanding of web metrics and experience with analytics tools, such as Google Analytics.
  
  
• Experience using project management systems and familiarity with agile workflows.
  
  

Preferred Qualifications

• Knowledge of javascript, and familiarity with javascript libraries and SASS/LESS.
  
  
• Familiarity with basic user experience design concepts and a working knowledge of accessibility standards.
  
  

Education and Experience

• Bachelor's degree, or equivalent combination of education and experience.
  
  
• Minimum 3 years experience in a related field, such as higher education environment, education, non-profit.
  
  

Applicants are asked to submit a cover letter and resume with their application. All offers of employment are contingent upon a completed criminal background check and education verification satisfactory to Brown.

Recruiting Start Date:

2022-10-06-07:00

Job Posting Title:

Digital Communications Production Specialist

Department:

Advancement

Grade:

Grade 9

Worker Type:

Employee

Worker Sub-Type:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

37.5

Position Classification:

Hybrid Eligible

Submission Guidelines:

Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.

Vaccination Requirements:

In order to maintain 90% or greater universal vaccination rates on campus, all newly hired employees at Brown University must receive the final dose of the COVID-19 vaccine before they begin work, unless they are approved for a medical or religious exemption. All employees must also receive a COVID-19 booster within thirty (30) days of becoming eligible. For more information, please visit the Healthy Brown site.

Still Have Questions?

If you have any questions you may contact employment@brown.edu .

EEO Statement:

Brown University is an E-Verify Employer.

As an EEO/AA employer, Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person’s race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, in the administration of its policies, programs, and activities.