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Interlibrary Loan Specialist

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Posting Details

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Position Information



Working Title Interlibrary Loan Specialist Department Steely Library Compensation Title Position Number 30001906 Position Status Regular Work Schedule
Monday – Friday, 8:15 am – 4:30 pm Hours per Week 37.5 Months per Year 12 Commitment to Inclusive Excellence
Northern Kentucky University ( NKU ) seeks excellence by enriching its educational environment and culture through the diversity of its administration, faculty, and staff and by embracing inclusiveness, equity, and global awareness in all dimensions of its work. NKU is an Equal Opportunity/Equal Access/Affirmative Action institution. We encourage applications by members of diverse groups and by persons with a demonstrated commitment to issues of diversity and experience in achieving goals relative to inclusive excellence. Our vision is that NKU will be nationally recognized for being a student-ready, regionally engaged university that empowers diverse learners for economic and social mobility. We will do this while promoting a culture of excellence, acting with integrity, fostering a community of belonging, working with creativity and innovation, and maintaining a climate of collegiality. In your role, you will be expected to ensure that students who interact with you have a high-quality experience that supports the vision of the institution. Purpose of Position
The Interlibrary Loan Specialist manages all functions related to the library’s interlibrary loan service, including borrowing, lending, copyright, customer service, software management, technology troubleshooting, and data analysis and reporting. This is an essential resource delivery service that provides print and digital information to all students, faculty, and staff. This service is also part of a nation-wide network of academic libraries that share resources; this position serves as the lead representative in this network. Primary Responsibilities
  • Manages all functions related to the library’s interlibrary loan service, including borrowing, lending, copyright, customer service, software management, technology troubleshooting, and data analysis and reporting. This includes processing interlibrary loan requests for borrowing and lending. Managing communications with vendors, lending libraries, borrowing libraries, and customers in a timely and respectful manner via telephone, email, and in-person is also expected.
  • Provides high-quality customer service at the front-line Access Services desk by keeping up to date on library policies, procedures, services, collections, technologies, facilities, and initiatives.
  • Trains other staff and student employees, when appropriate, in fulfilling interlibrary loan requests and provides guidance when difficult questions or issues arise.
  • Proactively initiates interlibrary loan workflow improvements and customer service enhancements in alignment with trends and software developments. Recommends service-related policies, implementation plans, and assessments.
  • Performs other duties as assigned, including serving on library and university committees, groups, and teams, as appropriate.
Qualifications
  • Bachelor’s degree in business, hospitality, communications, human services, social sciences, humanities, library science, or a related discipline.
  • 2 years of experience in customer service.
  • Understanding of copyright.
  • Understanding of, and passion for, improving user experience in a busy service environment.
  • Ability to do basic troubleshooting of ILL software and IT equipment, including network printers, photocopiers, scanners, etc.
  • Ability to handle routine financial transactions.
  • Ability to analyze problems, and make independent decisions in a dynamic, iterative environment.
  • Demonstrated ability to create a work environment that promotes teamwork, diversity, equality, and inclusiveness.
  • Excellent verbal and written communication skills.
Minimum Education Bachelor's Degree Preferred Education Bachelor's Degree Minimum Experience 2 years Salary $17.63/hr minimum Pay Grade S67

Posting Detail Information



Requisition Number 2022S1750 Job Open Date 10/20/2022 Job Close Date Open Until Filled No Quick Link https://jobs.nku.edu/postings/12490 Is this an internal only posting? Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this employment opportunity?
    • NKU Jobs Site
    • HigherEdJobs.com
    • Careerbuilder.com
    • Inside Higher Ed
    • Employee Referral
    • Indeed.com
    • Other
Documents Needed to Apply
Required Documents
  1. Resume
  2. Cover Letter/Letter of Application
  3. References
Optional Documents

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