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Learning Environments Support Technician (Information Technology Consultant, Career)

San Diego State University
California, United States
Salary Not specified
Posted Date
Oct 20, 2022
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Learning Environments Support Technician (Information Technology Consultant, Career)

Job No: 519540
Work Type:
Locations: San Diego
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology

Position Summary

The mission of the Information Technology Division is to develop the long-term infrastructure, services, and strategy necessary to support the University's mission of learning, discovery, and engagement. The IT Division has the stewardship responsibility for core IT assets on campus and the obligation to provide the services, training, and community building necessary to realize the benefits of those investments across the San Diego State University community.

Instructional Technology Services (ITS) provides support and leadership to the university in the development of strategies that facilitate the successful uses of technologies to enhance teaching and learning, create effective learning environments, and facilitate research and learning innovations. Instructional Technology Services is made up of 19 staff and four administrators.

Under general supervision of the ITS Director, Associate Director and Learning Environments Manager, incumbent provides advanced tier 2 and tier 3 classroom support to faculty across the general assignment classrooms at San Diego State University. As a senior member of the ITS Learning Environments group, this position serves a primary role in the design, programming, and installation of classroom AV systems. This includes construction, maintenance, control systems programming, advanced troubleshooting, and support of classroom technologies. This position also assists with day-to-day operations of ITS's equipment loan service.

For more information regarding the Information Technology Division, click here.

This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position. This position is designated exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.

This position is physically located at the SDSU Main Campus in San Diego.

Education and Experience

To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor's degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems.

Preferred Qualifications
  • Bachelor's degree in computer science, information systems, educational technology, communications, telecommunications, film and new media, or relevant work experience.
  • Four or more years of experience providing academic technology support in a higher education setting.
  • Experience programming Extron Electronics control systems (e.g. Matrix, Pro Series, DTP CrossPoint, GVE) or similar control systems.
  • Extron, or other relevant, AV Certifications
  • Experience preparing diagrams and appropriate documentation (e.g. line drawings, floor plans, parts list, work plans) for classroom design and development projects.

Specialized Skills Required
  • Experience in the operation and maintenance of a broad range of audio and video equipment, including distribution and projection systems.
  • Experience with the design, fabrication, and retrofitting of Smart Classroom or classroom audiovisual systems.
  • Experience evaluating and recommending audiovisual equipment for Smart Classroom or classroom systems.

Licenses and/or Certifications Required:

  • California driver's license.

  • Certification of completion of driver safety training as required by CSU Office of Risk Management must be obtained as soon as possible after hire date.

Compensation and Benefits

Starting salary upon appointment is not expected to exceed $5,800 per month.

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources.

San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here.

CSU Classification Salary Range: $4,678 - $11,547 per month.

SDSU Vaccine Policy

In accordance with the California State University systemwide policy, students, faculty, and staff must be fully vaccinated against COVID-19 or provide a valid medical or religious exemption in order to access campus. An individual is considered fully vaccinated two weeks after their second dose of a two-shot vaccine or two weeks after the first dose of a single-shot vaccine. Afterward a COVID-19 booster is required to continue to be considered fully vaccinated.

The individual hired into this role will be required to submit their completed vaccination documentation to the university's secure online health portal prior to beginning work. Individuals with an approved medical or religious exemption on file with the university will be required to participate in SDSU's COVID-19 testing program.

Supplemental Information

Initial review of the required application materials, including cover letters and resumes, will begin on November 2, 2022. To receive full consideration, apply by November 1,, 2022. The position will remain open until filled.

The person holding this position is considered a ‘limited mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

SDSU is a smoke-free campus. For more information, please click here.

SDSU is an equal opportunity employer and does not discriminate against persons based on race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status.

Applicants with disabilities and applicants who require assistance completing an application may contact Taylor Jaress at

Advertised: Oct 19, 2022 (8:00 AM)
Applications Close: Open until filled

To apply, visit


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