West Virginia University John Chambers College of Business & Economics is currently accepting applications for an Instructional Technologist (Hybrid). This position will manage the classroom technology for the Chambers College of Business and Economics in Reynolds Hall. This includes research, design, implement, support and assess effectiveness. Manage the Multimedia Technology to enable faculty to produce videos for face to face, hybrid and online courses as well as initiating innovative content delivery. This includes managing the recording studio and exploring new technologies to be implemented in the future. Through collaboration with other team members, the employee will also provide support for online courses both through multimedia development and eCampus (Blackboard) support.
We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:
- 37.5-hour work week
- 13 paid holidays (staff holiday calendar)
- 24 annual leave (vacation) days per year
- 18 sick days per year
(for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
- WVU offers a range of health insurance and other benefits (this position is a benefits-eligible non-classified staff position)
- 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ’s.
- Wellness programs
What you'll do:
Classroom Technology Management:
- Provide on-demand technical consulting (via telephone, remote computer access, or on-site) to faculty who are experiencing problems with classroom technology whenever classes are in session, including nights and weekends. Provide consulting on materials and their effective application in a technology classroom environment.
- Utilize a Customer Service approach in support and tracking of faculty and student instructional technology needs.
- Conduct accurate and time-critical logical analysis to identify and solve complex operational problems by determining the cause is from a particular system (such as AV, computer hardware, software, or network, infrastructure) or the interacting of many.
- Create and maintain detailed records of repairs, errors, maintenance, training, and performance standards. Analyze results to identify equipment and systems in need of repair or nearing end-of-life functionality and research, evaluate, and propose replacements.
- Conduct needs assessment. Analyze results to identify and recommend hardware and software to improve instructional technology systems. Analyze results to design and teach customized training sessions for faculty and staff using the technology systems and equipment.
- Investigate and make recommendations on existing/emerging technologies that address instruction and/or technology changes.
Multimedia Technology Management:
- Oversee Digital Production Studio including scheduling, training faculty, and overseeing software/hardware upgrades.
- Develop and oversee strategies for media content generation for instructional content that includes storage, codification/key word search, and retrieval so B&E can build a library of instructional media content for teaching and learning.
- Serves as backup for e-campus/Blackboard support
- Provides expertise to faculty on certain 3rd party applications that create media rich course pages in Blackboard
Bachelor’s degree or equivalent combination of education and experience.
2 or more years:
- Experience in the area of technical support for technology in classrooms. This includes, but is not limited to, AV technology, video conferencing/streaming, serving the University faculty and staff members who use these classrooms.
- Experience with technology classroom design and overseeing the installation of such classrooms in a higher education setting.
- Experience with various aspects of multimedia including but not limited to production, project management, storage and retrieval.
1 or more year:
- Use of Adobe CS products including Photoshop, Premiere, etc. (preferred but not required)
- Web based graphic design, development, and deployment (preferred but not required)
Excellent communications and interpersonal skills are required to interact with University dean, faculty, staff, and students
Ability to manage and prioritize multiple tasks concurrently
Ability to work independently and as part of a team to plan, coordinate, and implement a wide variety of complex classroom technologies
Lead student employees on technical projects
Demonstrated ability to meet tight deadlines and to rearrange priorities on fast-paced projects
Ability to take direction with minimal supervision
Must be a team player and self starter and able to take direction when needed
Ability to manage multiple projects at once
Strong analytical skills to be able to evaluate and resolve complex technical issues across hardware, software, networking, multimedia, and audiovisual systems at both the system and component level
Demonstrated ability to reason logically to analyze and quickly resolve technology problems
Proven experience in the design and implementation of classroom technology
Ability to design and teach technical and operational procedures in short hands-on workshops and tutorial formats
Diagnosing and troubleshooting experience with computers, audiovisual equipment, and central control systems.
In depth knowledge of various types of software installed within the classrooms, ranging from general office software (such as Windows/Mac operating systems, web browsers, word processing, spreadsheets, and PowerPoint) to educational software specific to various disciplines (such as math and science)
Ability and willingness to research and learn new technologies around multimedia
Willingness to learn other technologies
Demonstrated skills in resolution and file conversion for multiple formats, HD.
At West Virginia University, we leverage our talents and resources to create a better future for our state and the world. As West Virginia's land-grant university, WVU has three campuses that touch each corner of the state. The WVU System includes 518 buildings on 15,880 acres, Extension Service offices in all 55 counties, ten experimental farms and four forests.
From the groundbreaking R1 research of our flagship campus in Morgantown to the career-oriented programs of WVU Potomac State in Keyser to the technology-intensive programs at WVU Tech in Beckley — the contributions of WVU employees directly impact the 1.8 million people of West Virginia every day, no matter their role or position.
Service, curiosity, respect, accountability, and appreciation are the core values that unite Mountaineers, inspiring one another to work tirelessly and support others as they seek to reach new heights. After all, when you're a Mountaineer, impossible is just another mountain to climb.
Creating an inclusive, engaged, and dynamic learning environment is core to WVU’s academic mission. We welcome candidates who can contribute a range of ideas, approaches and experiences.
To learn more about West Virginia University, visit go.wvu.edu. View current career opportunities at careers.wvu.edu.
West Virginia University is proud to be an Equal Opportunity employer and is the recipient of an NSF ADVANCE award for gender equity. The University values diversity among its faculty, staff, and students, and invites applications from all qualified applicants regardless of race, ethnicity, color, religion, gender identity, sexual orientation, age, nationality, genetics, disability, or Veteran status.