This job has expired

Hammer Theatre Client Services Manager

Job Summary

Reporting to the Executive Managing Director, of the Hammer Theatre, the Client Services Manager works under limited supervision to direct all Hammer Theatre licensed uses including SJSU, community rentals and rental negotiations; oversees coordination of Front of House, Production and other support departments to ensure successful client experience; coordinates with Finance Analyst toward accurate accounting of licensed uses.

Key Responsibilities
  • Chief client services administrator and rental sales representative
  • Clients account and relationship management
  • Client contract negotiation and management through execution, including deliverables
  • Coordinates financial settlements for client events
  • Coordinates financial settlement for Hammer Presents events
  • Coordinates financial settlement for National Theatre Live events
  • Administrates client and Hammer Presents date allocation
  • Administrates client coordination with appropriate Hammer departments to ensure successful client experience
  • Mentors and assists new SJSU and community clients in planning their event towards a successful outcome
  • Collaborates with H&A marketing team for graphic, editorial, and photo/video journalism as well as Hammer website for Hammer Theatre uses including SJSU, community and Hammer Presents
  • Prepares (for EMD) periodic email updates of programming and initiatives to SJSU and external partners
  • Mentor and support faculty through grant application process for events at the Hammer
  • Provides advisement, support, and training to Hammer staff as needed
  • Schedules staff meetings
Knowledge, Skills & Abilities
  • Ability to effectively establish and maintain cooperative working relationships in a diverse, multicultural environment
  • Ability to apply a high level of judgement, discretion, and initiative in coordinating the Hammer Theatre’s activities with diplomacy and tact to large and diverse number of SJSU and external clients and contacts
  • Highly skilled at complex written and verbal communications
  • Knowledge of the principles and techniques of organization, administration and management, organizational structure, functions and activities of the performing arts and higher education
  • Ability to maintain confidentiality and appropriately handle sensitive communications
  • Ability to perform efficiently in a fast-paced, detail-oriented environment, handle multiple work priorities, organize and plan multiple projects
  • Ability to be proactive, resourceful and efficient, with a high level of professionalism and confidentiality
  • Thorough knowledge of office practices and procedures; computers and software, including word processing, spreadsheets, calendaring, and databases such as PeopleSoft/Oracle
  • Thorough knowledge of, or ability to quickly learn, a wide variety of policies, procedures and software specific to the University
  • Knowledge and demonstrated command of business math and event budgeting
Required Qualifications
  • A bachelor's degree and/or equivalent training
  • Administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs
Preferred Qualifications
  • Associate in Arts, Bachelors of Arts, or Bachelors of Science degree related to disciplines in the performing arts
  • Minimum of four (4) years of related experience in performing arts management, administration and/or production.
  • Experience with financial projections, contracts, relational databases and spreadsheet applications


Classification: Administrative Analyst/Specialist – Non Exempt
Anticipated Hiring Range: $4,000/month - $5,000/month
CSU Salary Range: $3,518/month - $6,791/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary .

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:
  • Resume
  • Letter of Interest
All applicants must apply within the specified application period: October 18, 2022 through November 1, 2022 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel

CSU Vaccination Policy

The CSU requires faculty, staff, and students who are accessing campus facilities to be fully vaccinated against the COVID-19 virus (including all booster doses of an approved vaccine for which an individual is eligible per current CDC recommendations) or declare a medical or religious exemption from doing so. As a condition of employment, any candidates advanced in a currently open search process should be prepared to comply with this requirement as well as with other safety measures established on the campus. The system wide policy can be found at and questions may be sent to .

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at .

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at .

Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).

Advertised: October 18, 2022 (9:00 AM) Pacific Daylight Time
Applications close:

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert