Hammer Theatre Client Services Manager
- San Jose State University
- California, United States
- Salary Not Specified
- Posted Date
- Oct 18, 2022
Reporting to the Executive Managing Director, of the Hammer Theatre, the Client Services Manager works under limited supervision to direct all Hammer Theatre licensed uses including SJSU, community rentals and rental negotiations; oversees coordination of Front of House, Production and other support departments to ensure successful client experience; coordinates with Finance Analyst toward accurate accounting of licensed uses.
- Chief client services administrator and rental sales representative
- Clients account and relationship management
- Client contract negotiation and management through execution, including deliverables
- Coordinates financial settlements for client events
- Coordinates financial settlement for Hammer Presents events
- Coordinates financial settlement for National Theatre Live events
- Administrates client and Hammer Presents date allocation
- Administrates client coordination with appropriate Hammer departments to ensure successful client experience
- Mentors and assists new SJSU and community clients in planning their event towards a successful outcome
- Collaborates with H&A marketing team for graphic, editorial, and photo/video journalism as well as Hammer website for Hammer Theatre uses including SJSU, community and Hammer Presents
- Prepares (for EMD) periodic email updates of programming and initiatives to SJSU and external partners
- Mentor and support faculty through grant application process for events at the Hammer
- Provides advisement, support, and training to Hammer staff as needed
- Schedules staff meetings
- Ability to effectively establish and maintain cooperative working relationships in a diverse, multicultural environment
- Ability to apply a high level of judgement, discretion, and initiative in coordinating the Hammer Theatre’s activities with diplomacy and tact to large and diverse number of SJSU and external clients and contacts
- Highly skilled at complex written and verbal communications
- Knowledge of the principles and techniques of organization, administration and management, organizational structure, functions and activities of the performing arts and higher education
- Ability to maintain confidentiality and appropriately handle sensitive communications
- Ability to perform efficiently in a fast-paced, detail-oriented environment, handle multiple work priorities, organize and plan multiple projects
- Ability to be proactive, resourceful and efficient, with a high level of professionalism and confidentiality
- Thorough knowledge of office practices and procedures; computers and software, including word processing, spreadsheets, calendaring, and databases such as PeopleSoft/Oracle
- Thorough knowledge of, or ability to quickly learn, a wide variety of policies, procedures and software specific to the University
- Knowledge and demonstrated command of business math and event budgeting
- A bachelor's degree and/or equivalent training
- Administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs
- Associate in Arts, Bachelors of Arts, or Bachelors of Science degree related to disciplines in the performing arts
- Minimum of four (4) years of related experience in performing arts management, administration and/or production.
- Experience with financial projections, contracts, relational databases and spreadsheet applications
Classification: Administrative Analyst/Specialist – Non Exempt
Anticipated Hiring Range: $4,000/month - $5,000/month
CSU Salary Range: $3,518/month - $6,791/month
San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary .
Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:
- Letter of Interest
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Advertised: October 18, 2022 (9:00 AM) Pacific Daylight Time
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