Join UDit, where we strive to creatively, efficiently and rapidly
identify, build, secure and sustain the information infrastructure,
knowledge systems and support processes that make possible the
excellent work of our University for the Common Good. We invite
qualified applicants to apply for our IT Service Center Specialist
opening! This is a full time benefit eligible position that offers
health, dental and vision insurance, retirement, disability,
tuition assistance for employee and dependents, vacation/sick
accrual and holiday pay.
The IT Service Center Specialist answers incoming IT Service center
requests. The specialist will troubleshoot computers and assign
service requests to appropriate departments, escalate issues and
attempt to resolve at first level by walking the customer through
the steps to resolve or assisting with the use of remote
management. The role will also be responsible for making sure
just-in-time support for campus learning spaces is provided and
assist with service center operations within agreed upon SLAs. The
ideal candidate will possess a strong mix of both technical and
Two or more years of prior customer service experience.
Excellent written and verbal communication skills with the ability
to support customers with a wide range of technical
Strong analytical and problem solving skills.
Ability to develop creative solutions to technically challenging
Capable of working under considerable pressure while also managing
multiple tasks and priorities.
Motivated self starter; must be able to work independently and in a
Ability to produce consistent, high quality results with
significant attention to detail.
Strong interpersonal, leadership, and team communications skills
are essential; must be able to document processes, policies, and
procedures in a timely basis.
Aptitude to provide excellent technical support via the phone, in
person or through remote management tools.
Effective organization, time management, prioritization, follow-up
and follow-through skills.
While not everyone may possess all of the preferred qualifications,
the ideal candidate will bring many of the following:
Associates, undergraduate degree or demonstrated work related
Knowledge of Windows and Mac operating systems.
Familiarity with Active Directory.
Experience with Knowledge Centered Support Basic understanding of
ITIL best practices. Higher education IT support experience.
Experience working with socially and culturally diverse
Special Instructions to Applicants:
To apply please submit a cover letter addressing each minimum
qualification and any applicable preferred qualifications that you
A federal court on December 7, 2021, issued a ruling that suspends
the COVID-19 vaccine requirement that applies to federal
contractors nationwide. With this development, the University will
pause any enforcement action against employees who have not
complied with the requirement to be fully vaccinated by Dec. 8,
2021 or to have requested an exemption to maintain their employment
The University will continue to monitor the state of the pandemic
on campus and in the community as well as developments in federal
and state requirements, and also will continue to regularly consult
with public health officials and our medical panel. As has been the
case throughout the pandemic, our protocols and requirements are
subject to change depending on conditions on campus or in our
community, and government requirements.
Informed by its Catholic and Marianist mission, the University is
committed to the principles of diversity, equity, and inclusion.
Informed by this commitment, we seek to increase diversity, achieve
equitable outcomes, and model inclusion across our campus
community. As an Affirmative Action and Equal Opportunity Employer,
we will not discriminate against minorities, women, protected
veterans, individuals with disabilities, or on the basis of race,
color, national origin, religion, sex, sexual orientation or gender