Makerspace and Technology Support Specialist (Information
Unit 9 - CSUEU - Technical Support Services,
Temporary, Full Time, Information Systems & Technology
The San Diego State University Library is seeking a
service-oriented, customer-first, tech-enthusiast individual to
assist in supporting the build IT makerspace lab and Library
Computing Hub. The ideal candidate will have strong interpersonal
skills that will provide insightful advice and friendly technical
support to library patrons in need.
The SDSU Library's build IT makerspace provides SDSU students,
staff, and faculty with materials, tools, and technologies for
hands-on exploration, creation, and participatory learning. It
democratizes access to new technologies by making them available to
the whole SDSU community; supports hands-on, project-based, and
interest-driven learning; serves as a competitive advantage for
students seeking to innovate and provides a place for critical and
creative thinking. Collaborating with the STEM Librarian and other
library IT colleagues, the Specialist manages the Makerspace;
hires, trains, and supervises student assistants; assists and
teaches patrons how to use emerging technology; oversees safety and
inventory; and troubleshoots machines such as 3D printers.
The Library Computing Hub (LCH) is the main contact point for
students seeking assistance with computing, printing, software, and
other course-related technology services. The Specialist will
assist patrons with library and computing needs at the Library
Computing Hub (LCH) help desk. They will support student workers
and the various services provided in this area.
Some of the duties and responsibilities include:
Technical and instructional support to students using
Keeping the lab clean and organized.
Repair, maintain, fabricate and install equipment.
Assist with training and scheduling of use of space and
Research resources for buying supplies and replacement parts as
Monitor space and ensure a clean and safe working
Work at the student help desk when the makerspace is closed.
(Training for assisting students will be provided)
For more information regarding the University Library, click
Full-time, temporary position anticipated to end on or before June
30, 2023 with the possibility of reappointment. This position is
designated non-exempt under FLSA and is eligible for overtime
compensation. Shift will be eight hours a day Monday through
Friday; shift may fluctuate between the hours of 8:00 a.m. and 6:00
p.m. Hours may change between academic sessions and summer. This
position is physically located at the SDSU Main Campus in San
Education and Experience
To enter this classification, a foundation of knowledge and skills
in technical information systems and application program packages
is a prerequisite. This foundation would normally be obtained
through a bachelor's degree in computer science, information
systems, educational technology, communications, or related fields,
or similar certified coursework in applicable fields of study.
Foundation knowledge and skills for the Information Technology
Consultant, depending on the nature of the position assignment, may
include working knowledge of common software application packages,
equipment platforms, reference database systems and sources, and
training methods and a basic understanding of networks, data
communication, and multimedia systems.
Relevant experience with virtual reality hardware and software,
familiarity with 3D scanners and 3D design software
Experience with woodworking tools and/or prototyping
Familiarity with makerspaces, hackerspaces, or other design
Experience meeting high service standards in all interactions
(in-person, by telephone, via e-mail or online) and to lead others
to provide excellent service
Experience interpreting and explaining a wide variety of policies
and procedures, varying from basic to complex, to the public, and
to exercise independent judgment
Experience in a position requiring a high degree of
time-management, and organizational skills
Experience working independently as well as part of a
Experience training and or teaching
Experience working in a help desk environment.
Experience with higher education learning management
Experience working in a higher education library
Ability to create short instructional handouts.
Good organization skills and ability to handle multiple tasks
Knowledge of operating systems including but not limited to Windows
and Mac OS.
Knowledge of software applications including MS Office products and
Experience maintaining multiple calendars and scheduling
Enthusiastic towards learning.
Sociable and enjoy interacting with others.
Strong soft skills.
One year of professional work experience providing customer service
One year of professional work experience using Windows OS, MS
Office software and Google Gmail
Experience leading and/or overseeing the work of others.
Excellent interpersonal communication skills (verbal, written and
listening) in order to fully engage in daily interactions with
students, faculty, and staff.
Experience with various software programs.
Ability to train and assist patrons with various software
Ability to identify hardware or network failures and recommend
Ability to deploy or relocate equipment weighing 25 pounds or
Experience mediating policy disputes.
Experience keeping an inventory of items.
An aptitude for acquiring skills in technical support and an
eagerness to learn.
Excellent prioritization skills and an ability to make decisions
Compensation and Benefits
Starting salary upon appointment is not expected to exceed $3,817
per month. Salary placement is determined by the education,
experience, and qualifications the candidate brings to the
position, internal equity, and the hiring department's fiscal
San Diego State University offers a rich benefits package that
constitutes a major portion of total compensation. For more
information regarding SDSU benefits, please click here
CSU Classification Salary Range: $3,470-$6,681 per month.
SDSU Vaccine Policy
In accordance with the California State University systemwide
policy, students, faculty, and staff must be fully vaccinated
against COVID-19 or provide a valid medical or religious exemption
in order to access campus. Individuals are considered fully
vaccinated for five months after their final dose of a two-dose
COVID-19 vaccine or for two months after receiving the only dose of
a single-dose vaccine. Afterward a COVID-19 booster is required to
continue to be considered fully vaccinated.
The individual hired into this role will be required to submit
their completed vaccination documentation to the university's
secure online health portal prior to beginning work. Individuals
with an approved medical or religious exemption on file with the
university will be required to participate in SDSU's COVID-19
Initial review of the required application materials, including
cover letters and resumes, will begin on August 26, 2022. To
receive full consideration, apply by August 25, 2022. The position
will remain open until filled.
The person holding this position is considered a ‘mandated
reporter' under the California Child Abuse and Neglect Reporting
Act and is required to comply with the requirements set forth in
CSU Executive Order 1083 as a condition of employment.
San Diego State University is not a sponsoring agency for staff or
management positions (e.g., H-1B visa). Applicants must currently
be authorized to work in the United States on a full-time basis.
Offers of employment are contingent upon the presentation of
documents that demonstrate a person's identity and authorization to
work in the United States, which are consistent with the provisions
of the Immigration Reform and Control Act.
A background check (including a criminal records check) must be
completed satisfactorily before any candidate can be offered a
position with the CSU. Failure to satisfactorily complete the
background check may affect the application status of applicants or
continued employment of current CSU employees who apply for the
SDSU is a smoke-free campus. For more information, please click
SDSU is an equal opportunity employer and does not discriminate
against persons on the basis of race, religion, national origin,
sexual orientation, gender, gender identity and expression, marital
status, age, disability, pregnancy, medical condition, or covered
Applicants with disabilities and applicants who require assistance
completing an application may contact Taylor Jaress at email@example.com
Aug 12, 2022 (5:00 PM)
Open until filled
To apply, visit https://careers.sdsu.edu/en-us/job/516815/makerspace-and-technology-support-specialist-information-technology-consultant