Information Technology Consultant II
$6,250 - $6,666/monthly
The South Bay Latino Research Center (SBLRC) seeks to promote and
expedite research that improves cardiovascular disease outcomes in
low-income Hispanic/Latinos living in the border region of San
Diego. The SBLRC is considered the community-based clinical
research field site within San Diego State University (SDSU) where
research activities are conducted. The SBLRC primarily focuses on
epidemiologic, behavioral, and genetic research in an effort to
improve the care being delivered to Hispanic/Latinos at risk for
having cardiovascular disease (CVD).
As it pertains to this position the SBLRC Network comprises local
area network servers, share printers, computers and communications
equipment. The network hosts data from projects funded by the
National Institutes of Health (NIH), and American Heart Association
through grants and contracts.
PURPOSE OF THE POSITION
Under the general supervision of the SBLRC Principal Investigators
and the SDSU IT Division, this position is responsible for ensuring
compliance with federal and university information security
policies and guidelines. Additional core responsibilities include
systems security and control; planning, implementation, management,
and analysis of the SBLRC Network System; provide IT technical
support, maintenance, integration, configuration, and user support
The position is responsible for but not limited to:
Systems Administration 35%
Install, configure, maintain and support servers and workstations,
operating systems, network environment. Ensure proper maintenance
and support of equipment and network systems. Use utility and file
programs to recover and back up data; reinstall damaged or deleted
software; troubleshoot errors in system operation and initiate
repairs. Configure media components and/or local area networks
(LAN); administration of site LAN including maintenance of related
hardware and software; review device logs for potential issues;
maintain file/network servers and all workstations. Respond to and
resolve system crashes and work in collaboration with SDSU IT
Department in commonly developed protocols and implement university
policy; addresses data management systems problems as needed.
Information System Security (ISS) 30%
Control the network activities to ensure sound and secure
operations. Secure sensitive information from inappropriate access;
maintain network security and integrity of data; ensure compliance
with industry regulations; monitor network traffic, usage, and
performance; run diagnostics to forecast performance thresholds;
review physical access and physical hardware access; utilize
information security tools to run regular vulnerability assessments
of all devices within network space utilized by the projects and
assist with identifying action plans to resolve detected
vulnerabilities; research new security threats; create, and provide
staff Information Technology (IT)/Information Systems Security
(ISS) training. In coordination with the SDSU Security Office,
create, and implement the best known practices for IT procedures
and policies; assist with the development and implementation of the
center's ISS Plan, Disaster Recovery Plan and Business Continuity
Plan. Assess system and physical changes for potential impact to
the ISS Plan.
Perform routine antivirus monitoring on the servers and manage the
third party software that tracks data access and user activity to
ensure use complies with specific SBLRC Data Use Agreement. Create
and maintain user accounts for the SBLRC network. Conduct routine
password changes for users and deactivate user logins upon
separation of employment. Troubleshoot network problems and be
available to resolve issues for the projects housed at the SBLRC
during data collection times of the day as well as after hours.
Assess network traffic for malicious activity and block / unblock
machines in the center's routers and authentication systems. Act as
the primary point of contact during security events by assisting
the SDSU Security Office during the investigation and remediation
Develop reports and data security policies for the SBLRC.
Coordinate communication and serves as liaison between the Center’s
directors, Information Security System Consultant and SDSU IT
Department. Coordinates and monitors yearly network security
audits. Manage logs of security issues/resolutions and keep current
in IS security trends and issues.
Technical and User Support 30%
Provide technical support to large groups of users to include but
not limited to creating user logins; troubleshoot PC equipment,
printers, and other equipment. Diagnose equipment and/or network
system malfunctions and perform corrective action. Performs
appropriate test structures; pre-test and configure equipment
and/or network systems following service procedures. Research
system/equipment malfunction history; analyze and adjust equipment
to restore proper operation; responsible for establishing network
connections and telephone lines.
Ensure that equipment and systems in assigned areas are in good
condition and are properly maintained. Perform preventative
maintenance, equipment alignment and calibration. Replace or repair
worn parts; evaluate replacement alternatives. Perform equipment
and system set up (including necessary interconnections) and
performance monitoring; maintain and repair media/video production
equipment systems and facilities; provide technical set-up of
teleconferencing systems; maintain technical shop facilities,
inventory, repair logs and/or work order systems; maintain
licensing agreements and operations manuals. Coordinates repair or
maintenance through vendor resources; repair voice and data circuit
problems. Respond to work orders submitted by project staff.
In collaboration with SDSU network team, dDesign and engineer
network installations to meet information processing and traffic
needs. Develop systems and/or network configurations including
hardware, software, and integration requirements; plan, design, and
engineering of assigned networks. Determine network architecture,
topology, and transmission media appropriate for the
Develop/recommend network standards and protocols; design networked
facilities (e.g., suites facilities).
In consultation with the project leadership and campus IT, Evaluate
user needs, systems, and new technologies to recommend the most
effective communication and transmission of systems. Research and
evaluate network/systems, performance capacity, and compatibility
with existing systems. Analyze information-processing,
transmission, and data movement needs; analyze system elements such
as system cabling and software and expansion capacity. Evaluate
software/hardware network features; coordinate and implement
network development activities with systems as appropriate; server
as the technical liaison for network product or system
Other Duties and Responsibilities as Assigned
Attend research team meetings and contribute to the work of data
management working groups, and participate in conference calls as
it relates to research meetings. Attend training conducted by
University departments to stay current on external security threats
and changes in the field to ensure the security of the SBLRC
- Knowledge of SDSU, and NIH Network Security; and related
Federal Information Security Management (FISMA) laws and HIPAA
- Knowledge of network security to ensure compliance with
- Knowledge of the principles and methods of project management
for information systems and security development.
- Knowledge of Information Technology industry trends and
- Knowledge of ISS standards, ISS/IT risks assessments, and
security certification and accreditation processes
- Knowledge of network systems to include the latest version of
Windows Operating Systems.
- Knowledge of file sharing procedures and set ups, backup
services, active directory, and network storage area networks (SAN)
switches, routers and firewall.
- Knowledge of file and backup servers, dynamic host
configuration protocols (DHCP) and Domain Name Service Server
- Knowledge of security software (in particular Microsoft O365
- Knowledge of computer software programs such as Microsoft
Office, Access, Excel, Word, email and internet.
Knowledge cycle of software applications used to support database
management and reporting in a web-based
- Ability to troubleshoot PC equipment, printers, and diagnose
equipment and/or network system malfunctions and perform corrective
- Ability to monitor network traffic, usage, and performance and
run diagnostics to forecast performance thresholds.
- Ability to service user equipment and/or network systems
quickly and efficiently with minimal disruption.
- Ability to install, test, and operate hardware and software as
well as effectively resolve hardware/software problems.
- Ability to provide prompt, efficient and responsive
- Ability to display analytical judgment and problem solving
skills to troubleshoot network problems
- Ability to communicate verbally and clearly in written
communication to deliver messages to both technical and
- Ability to be available off hours for high priority issue
resolution as needed.
- Ability to travel between research project sites.
- Ability to work effectively under pressure and in an
environment subject to constant change in priorities.
- Ability to organize work and perform effectively with a
- Ability to work independently and follow through on assignments
with minimal direction.
- Ability to interact effectively with co-workers and
- Ability to understand and follow posted work rules and
- Ability to relate well to others within the project/research
- Ability to communicate effectively, both orally and in
- Ability to meet deadlines, detail oriented; possess good
judgment and common sense.
- Ability to demonstrate a high level of cross-cultural
- Ability to demonstrate the personal characteristics of
professionalism, credibility, commitment to high standards,
innovation, discriminating judgment and accountability.
- Ability to communicate and use interpersonal skills such as
diplomacy, tact, and flexibility to interact effectively and
respond to faculty, staff and students
- Ability to present information, communicate ideas clearly and
succinctly and to explain technical subjects to
- technical and non-technical users
- Ability to work with others from diverse backgrounds
- Experience using system configuration baselines such as
Security Technical Implementation Guides (STIG) or CIS
- Highly motivated self-starter, with a high energy level and
strong interpersonal skills
ADDITIONAL APPLICANT INFORMATION:
- Bachelor's degree in computer science, information systems,
educational technology, communications, or related field or similar
certified coursework in applicable field of study.
- Two-years of progressively responsible work experience.
To apply, visit https://careers-sdsurf.icims.com/jobs/14041/information-technology-consultant-ii/job?in_iframe=1
- The COVID-19 vaccine is required by the CSU for all SDSU
Research Foundation employees as a condition of employment. Should
you be offered a position, you will be required to provide proof of
vaccination status. Individuals who obtain an approved medical or
religious exemption on file will be required to complete regular
- A background check (including a criminal records check) must be
completed satisfactorily before any candidate can be offered a
position with SDSU Research Foundation
- San Diego State University Research Foundation is an