Financial Aid Receptionist

Purpose: The Financial Aid Receptionist supports the daily operations of the office by serving as a first point of contact for students and families, and by assisting the counselors with the administration of financial aid and document processing.

Essential Functions:

• Greet office visitors and ensure that the reception desk is covered during office hours
• Answer general financial aid questions in-person and respond general email and telephone inquiries.
• Manage the general financial aid email account, reply to general questions, and filter emails to appropriate staff members
• Process incoming mail and documents submitted via upload, fax, and email and record receipt of documents in PowerFaids
• Prepare outgoing mailings
• Assist in the management of the office student employees
• Prepare mass email correspondence to students and families
• Track inventory of office supplies and re-order supplies as necessary
• Track inventory of financial aid printed materials
• Participate in College events to provide information on financial aid matters

Additional Responsibilities

• Perform other duties/tasks as assigned by the Director and Assoc. Director
• Position will require occasional weekend and evening hours

Required Qualification:

• Bachelors Degree or equivalent combination of education and experience required

Preferred Knowledge and Skills:

• Effective and professional communication skills both verbally and in writing
• Possess patience and empathy for students and parents by remaining congenial and respectful under stressful conditions while treating others with dignity and respect
• Student-focused and collaborative, a cooperative attitude
• Responsive and accessible by responding promptly with appropriate follow through
• Analytical skills for the review of documents and student files
• Computer skills and experience in data entry
• Proficiency in mathematics
• Organizational skills and accurate record keeping/data entry
• Ability to multi-task and work in an environment with frequent interruptions
• Prior financial aid experience preferred

Flagler College provides equal employment opportunities to all employees and applicants for employment without regard to race, color, gender, religion, national origin, age, disability, marital status, familial status, sexual orientation, gender identity or expression, or any other protected characteristic. In addition to federal law requirements, Flagler College complies with applicable state and local laws governing nondiscrimination in employment in every location in which the College has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Inquiries regarding discrimination on the basis of sex and gender may be referred to the Title IX Coordinator, to the Assistant Secretary for Civil Rights at the United States Department of Education Office for Civil Rights (OCR), or both. Contact information for the above referenced Title IX Coordinator and OCR, as well as the Colleges Sexual Harassment Policy can be found here: www.flagler.edu/title-ix .