Network and Technical Support Specialist

POSITION:              NETWORK AND TECHNICAL SUPPORT SPECIALIST

DEPARTMENT:       INFORMATION TECHNOLOGY

DIVISION:                OFFICE OF THE PRESIDENT 

OPENING DATE:     AUGUST 2, 2022

CLOSING DATE:     UNTIL FILLED

Responsibilities: Under the occasional supervision of the Network Manager, the Network and Technical Support Specialist will deploy and maintain IT network infrastructure for the JCSU campus and Smith House. The Network and Technical Support Specialist will collect network performance data, monitor network security, and optimize server capacity to manage the flow of information. They also perform network upgrades and fix network errors. The Network and Technical Support Specialist will focus on developing the JCSU student network experience.

Qualifications: BA/BS and 2 years of PC, networking or server support, or if equivalent in education and experience. Proficiency in CISCO and equivalent networking equipment and technologies; proficiency in Microsoft Windows operating system. Skilled in Microsoft Windows Server 2008, 2016, and 2020, Microsoft SQL Server 2005 and 2008 In a clustered environment. Demonstrated knowledge of TCP/IP, DNS, 802.1x, and DHCP protocols. Demonstrated knowledge of Windows and Linux Servers, Server Operations, Server applications, etc. Demonstrated knowledge with both physical and virtualized servers, especially Hyper-V; Strong service orientation is essential; strong organizational and communication skills are important to deal with varied and high-level user contact.

The position requires superior organizing and coordination skills, in addition to technical knowledge of hardware/software used in University classrooms, knowledge of web collaboration tools, expertise in PCs, Macs and printers with the ability to troubleshoot problems accurately.

Finalists for this position are subject to a background check. Employment is contingent upon the successful completion of a background investigation including criminal history and identity check.

To apply, please email hrrep@jcsu.edu or Fax to (704) 330-1494: Use the Subject Line “Network and Technical Support Specialist”. Include a resume, cover letter, contact information for three professional references, and unofficial transcript(s) (Official transcripts will be required of finalists).

The above information may also be mailed to:

Network and Technical Support Specialist Search Committee Johnson C. Smith University Office of Human Resources 100 Beatties Ford Road Charlotte NC, 28216 About Johnson C. Smith

Johnson C. Smith University, a 154-year-old historically black liberal arts college dedicated to serving a diverse student body, is located in Charlotte, NC. The University has a rich history and is heralded as one of the best of the Historically Black Colleges and Universities in the nation, serving 1400 students in undergraduate, graduate, non-traditional and adult programs. Johnson C. Smith University continues to gain a strong national reputation for integrating the liberal arts with business, the sciences and technology. For more information, please visit http://www. jcsu.edu,

Johnson C. Smith University is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability or veteran’s status as it relates to student enrollment or hiring. Johnson C. Smith University is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award baccalaureate and master's degrees. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097 or call 404-679-4500 for questions about the accreditation of Johnson C. Smith University.