Welcome Center Coordinator

Posting Details

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Position Information

Working Title
Welcome Center Coordinator

Department
Admissions

Compensation Title

Position Number
30000410

Position Status
Regular

Work Schedule

M-F 8:15-4:30 p.m. Some evening and weekends required.

Hours per Week
37.5

Months per Year
12

Commitment to Inclusive Excellence

Northern Kentucky University is an Equal Opportunity/Equal Access/Affirmative Action institution. We embrace inclusiveness, equity, and global awareness in all dimensions of our work and seek excellence through diversity among our students, administrators, faculty, and staff. Application by members of diverse groups is encouraged.

Purpose of Position

The Coordinator of the Welcome Center will counsel students and families about postsecondary options and recruit them to NKU including conducting individual and group information sessions and provide tours of the campus. The Coordinator represents NKU at high schools, community colleges, community partners and at college day/night programs; manages assigned recruitment territory, designs and implements campus visitation programs, and supports orientation events. Position is responsible for meeting application, admit and enrollment targets.

Primary Responsibilities

• Coordinate all visit activities in the Welcome Center.
• Supervise student workers and tour guides.
• Manage a recruitment territory.
• Support Orientation for first time freshmen and transfer students entering NKU ; Plan and facilitate components of Orientation Leader and Victor Guide selection and training and support programming for VictorFest.
• Coordinate campus visit programs including: Norse Days and High School Group Visits (includes all faculty and staff communication to support recruitment events)
• Set the standard for the exceptional customer service practices by proving outstanding service to all prospective students.
• Serve as the coordinator to schedule support for any summer camps or agreed partnerships (Governors Scholars, Summer Spark, etc.).
• Evaluate visit program success through frequent assessment; collaborate with the Assistant Director of Admissions in order to provide reports to director highlighting successes and recommendations for improvements.

Qualifications

Bachelor’s Degree and two years related experience required. Excellent communication and management skills, administrative system implementation, event management experience, strong analytical and organizational skills. Superior customer service experience.

Candidate will need to have experience and/or interest in the recruitment and training of volunteers. Extremely detail orientated, diplomatic with an ability to exercise discretion and maintain privacy, critical thinking skills, ability to multi-task, meet deadlines, prepare and deliver professional presentations. Must have ability to make accurate and deliberate decisions in an often-high volume work environment. Candidate must have a valid driver’s license.

Any candidate who is offered this position will be required to go through a pre-employment criminal background check as mandated by state law. Northern Kentucky University is an Equal Opportunity/Equal Access/Affirmative Action institution. We embrace inclusiveness, equity, and global awareness in all dimensions of our work and seek excellence through diversity among our students, administrators, faculty, and staff. Application by members of diverse groups is encouraged.

Minimum Education
Bachelor's Degree

Preferred Education
Master's Degree

Minimum Experience
2 years

Salary
Minimum $37,128 / Annually

Pay Grade
S68

Posting Detail Information

Requisition Number
2022S1741

Job Open Date
10/13/2022

Job Close Date

Open Until Filled
Yes

Quick Link
https://jobs.nku.edu/postings/12466

Is this an internal only posting?

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. What is your highest level of education?
   • Bachelor's degree
   • Master's degree or higher
2. Do you have experience supervising students or staff?
   • Yes
   • No
3. * Describe your experience with event management.
   
   (Open Ended Question)
   
   
4. * Do you have a valid driver's license and are you permitted to drive without restrictions?
   • No Response
   • Yes
   • No

Documents Needed to Apply
Required Documents

1. Resume
2. Cover Letter/Letter of Application

Optional Documents