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Patient Assistance

Northeastern University
Massachusetts, United States
Salary Not specified
Posted Date
Oct 11, 2022

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Position Type
Administrative, Student Affairs, Health Services
Employment Level
Employment Type
Full Time
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Patient Assistance & Record Associate

About the Opportunity

Position Summary:

The Patient Assistance and Records Associate will assist the Patient Assistance and Records Supervisor in the day-to-day operation of the University Health and Counseling services.


Minimum of two years of related office experience, preferably in a university/college health center, or an applicable customer service setting. | Professional, diplomatic, reliable, personable, and consistent customer service skills | Experience in using Windows-based personal computer workstation, sufficient to demonstrate proficiency in several computer-based applications after training. This includes EClinical Works (ECW), Interactive Client, and other software. | Knowledge of Medical Terminology preferred | Ability to process phone and in person inquires in a fast paced, often stressful environment, while exhibiting strong communication skills, including listening, expression, and empathy. | Ability to provide clear, consistent and accurate detailed information regarding University Health and Counseling Services. IDEAL candidate: | Outgoing, pleasant team player who consistently and reliably builds positive customer relationships with students, families and colleagues through skillful problem identification and resolution. Via phone and in-person interactions. | One who possesses the maturity to accomplish the multiple tasks at hand, frequently under stressful circumstances, without losing his/her calm and professionalism

Rotating Saturday and evening coverage is required.

Position Type

Student Services

Additional Information

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see

To apply, visit jeid-fbd96c21dee06b4c8b27c301d8f2b5d0
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