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Assistant Director of Financial Aid & Scholarships

Christopher Newport University
Newport News, Virginia
Posted Date
Oct 6, 2022

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Position Type
Administrative, Student Affairs, Financial Aid
Employment Level
Employment Type
Full Time
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Chief Objective of Position:

The Assistant Director, under the direction of the Director of Financial Aid, is responsible for the administration and oversight of over $5M in scholarship programs including but not limited to Christopher Newport University (CNU) institutional, CNU Educational Foundation, and external scholarships. The Assistant Director leads, supervises, and manages the staff and functions of front desk operations. In addition, responsibilities include managing a caseload of students to include financial aid advising and data review, promoting a “students first” service concept.


Work Tasks:

Scholarship Administration -

  • Responsible for the administration of CNU’s Education Foundation (CNUEF) scholarships (excluding scholarship development and fundraising).
  • Works closely with the Office of Advancement in determining which scholarship funds are available to award, scholarship eligibility criteria and donor intent of awards.
  • Selects recipients and coordinates awards for recipients selected by other departments. Acts as liaison with other departments making scholarship nominations to communicate scholarship eligibility criteria and funding availability.
  • Ensures that scholarship recipients are meeting and maintaining eligibility criteria.
  • Responsible for submitting check requests to the Foundation Office and reconciling the disbursement of funds with the Foundation and Business Office each month.
  • Fulfills reporting requirements specific to each scholarship ensuring that donor intent has been met.
  • Maintains the award posting and eligibility statuses for CNU’s institutional scholarship programs to include the President’s Leadership and Honors Program Scholarships as well as other named University scholarships.
  • Works in collaboration with the President’s Leadership and Honors Program Departments to ensure that scholars are maintaining the eligibility criteria outlined in their program contract.
  • Corresponds with students and the respective departments each semester when a loss of scholarship occurs.
  • Works in collaboration with the Office of Study Abroad to award and manage the University’s Study Abroad Travel Scholarships. Responsible for reviewing scholarship nominees for eligibility and posting awards. Ensures that funds allocated for study abroad travel are awarded and disbursed prior to the end of each fiscal year.
  • Determines funding source for awards and makes adjustments as needed.
  • Actively researches and disseminates information on private scholarships available to CNU students.
  • Integrates private scholarship awards with University award packages.

Front Desk Operations - 

  • Responsible for supervising, guiding, and directing front desk operations staff through scheduling, coverage, training, task delegation, audit, evaluation, and interpretation of applicable federal, state, and University guidelines, policies, regulations, and laws to ensure an effective and efficient staff capable of providing high quality customer service.
  • Supervises the Financial Aid Assistant, monitors work performance, and completes employee evaluations.
  • Supervises Student Worker positions (1-4) to include hiring, training, and scheduling.
  • Ensures that the Front Desk has coverage at all times and that the highest level of customer service is provided. Staff should demonstrate the utmost level of professionalism at all times.
  • Oversees supply inventory and purchasing responsibilities of the Financial Aid Assistant.

Financial Aid Advising, Processing, and Outreach - 

  • Provides outstanding customer service while demonstrating patience and understanding for students and families seeking and/or receiving financial aid.
  • Advises students about financial aid eligibility; application procedures; available financial aid programs; educational costs; and financial management strategies, including loans, financing options, and other financial-aid related matters.
  • Manages a student caseload and reviews student applications for accuracy and determines financial need and awards aid in accordance with applicable federal, state, and institutional policies and regulations.
  • Calculates student award packages utilizing various software programs and federal, state and university resources, including gift aid and self-help aid; maintains compliance with federal and state regulations and the internal policies and procedures of the university, and monitors and verifies information with required documents.
  • Performs financial aid outreach presentations and workshops within the local community to include but not limited to local public high schools.
  • Holds FAFSA workshops within the community to assist families with completing the application process for federal student aid.
  • Performs financial aid and financial literacy presentations on campus.

Other - 

  • Accomplishes other tasks and projects as requested by the Director of Financial Aid.
  • Develops and maintains very positive and professional customer service and/or relations within the office/department and with all constituencies to include students, faculty, staff, guests, and employees. Demonstrates a positive and professional attitude and treats everyone with dignity and respect.
  • Fully supports the “Student’s First” value at CNU and routinely goes the extra mile in providing service.
  • Follow workplace safety regulations and adhere to applicable standards, processes, and programs established for your position.
  • Report unsafe work conditions to your supervisor.
  • Immediately report work-related incidents to your supervisor and participate in accident investigation requests.
  • Promote a safe and healthy work environment by ensuring the implementation of safety regulations and applicable standards, processes, and programs established for employees under your supervision.
  • Ensure employees under your supervision are trained in safety standards and procedures for their positions.
  • Report work-related incidents within 24 hours according to the procedures established by the university, state and federal guidelines.
  • This position is designated as a “responsible employee” who has the authority to redress sexual violence, who has the duty to report incidents of sexual violence or other student misconduct, or who a student could reasonably believe has this authority or duty.
  • Assumes other duties as assigned.

Knowledge, Skills, Abilities (KSA's) required:

  • High attention to detail.
  • Strong administrative and interpersonal relations skills; excellent written and oral communication skills; demonstrated ability to work harmoniously with a wide range of people.
  • Ability to partner with others across the University and externally to exchange information, collaborate on projects, share resources, etc.
  • Strong leadership, teambuilding, collaboration, analytical, strategic planning, and interpersonal communication skills.
  • Proven ability to set work priorities, manage multiple projects simultaneously in a fast-paced, hands-on environment while meeting deadlines.
  • Strong commitment to customer satisfaction and ability to handle complex situations.

Knowledge, Skills, Abilities (KSA's) preferred:

  • Strong management skills with proven ability to effectively supervise and motivate employees.
  • Demonstrated ability for student programming and public speaking.

Required Education:

Master’s degree in a related field such as Higher Education, Leadership, Public Administration and/or Policy, College Student Personnel; or a Bachelor’s degree plus demonstrated, directly related work experience that equates to an advanced degree at time of start date.

Experience Required:

  • Demonstrated experience with the Microsoft Office Suite or equivalent solution.
  • Demonstrated experience in a customer service driven environment, including a commitment to the highest level of service.
  • Experience in a highly collaborative environment, requiring relationship building and information sharing.
  • Experience interpreting, understanding, and adhering to varying policies and/or regulations.

Experience Preferred:

  • Experience in interpreting federal and state financial aid rules and regulations.
  • Experience in managing and administering financial aid and scholarship programs in a higher education environment.
  • Experience in processing financial aid requests, determining eligibility, and in managing financial aid scholarship programs.
  • Familiarity with the Commonwealth of Virginia’s financial aid programs.
  • Experience with Ellucian Banner or an equivalent student information system.
  • Management or supervisory experience.

CNU Information:

S​elected by The Princeton Review to be included in The 388 Best Colleges: 2023 Edition, Christopher Newport University is a public school offering a private school experience – great teaching, small classes, and a safe, vibrant campus. The University is located in Newport News, Virginia, enrolls approximately 5,000 students, and is dedicated to the ideals of scholarship, leadership, and service. Academic programs at Christopher Newport University encompass more than 90 areas of study, from biology to business administration and political science to the performing arts. The University is ranked by U.S. News & World Report’s America’s Best Colleges guide​ as 2nd among public regional universities in the South and 5th overall, and has recently completed more than $1 billion in capital construction on its 260-acre campus. Christopher Newport University is committed to ensuring that all people are welcomed, honored, and fully engaged in the life of our academic community. We recruit exceptional and diverse faculty and encourage applications from individuals who are underrepresented in their profession. For further details and information about Christopher Newport, visit


Position Detail Information

Working Title: Assistant Director of Financial Aid & Scholarships

Position Number: FA400

FLSA: Exempt

Appointment Type: Full Time


Sensitive Position: No

Sensitive Position Statement:

A sensitive position requires a fingerprint-based criminal history check. This is NOT a sensitive position.


Campus Security Authority: No

Campus Security Authority Statement:

A Campus Security Authority. A Campus Security Authority (or CSA) is defined as an “official of the institution with significant responsibility for student and campus activities.” A CSA is required to immediately report any crime that is reported to them to the University Police who will then review, evaluate, and investigate the reported crime. Annual training is required by the Department of Education for all personnel who have been designated as a Campus Security Authority. This is NOT a Campus Security Authority.


Designated Personnel: Yes

Designated Personnel Statement:

This position is a “designated position” meaning this position could potentially be required to work (depending on the event) during an emergency closing.


Statement of Economic Interest: No

Statement of Economic Interest Statement:

This position does NOT require a Statement of Personal Economic Interest.


Restricted Position: No

Restricted Position Statement:

A restricted position would be subject to availability of funding. This is NOT a restricted position.


Posting Detail Information

Posting Number: AP261P

Posting Date: 10/06/2022

Application Deadline: 10/23/2022

Application Instructions:

Interested parties are requested to submit a cover letter; current resume; and the names, addresses, and telephone numbers of at least three professional references at the time of application.

Review of applications will begin at 11:59 PM EST on October 23, 2022.

Applications received after 11:59PM EST on October 23, 2022, will be accepted but considered only if needed.

Search finalists are required to complete a CNU sponsored background check.

Christopher Newport University (CNU) will make a reasonable effort to accommodate persons with disabilities in the application and/or interview process. Persons with disabilities who require accommodation should contact the CNU Human Resources Office by calling (757) 594-7145.

Quick Link to Posting:

EEO Statement: Christopher Newport University, an EO Employer, is fully Committed to Access and Opportunity.
Notice of Non-Discrimination & Title IX Policy Statement:

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