Student Accounts Specialist

**This is an on-site position. Remote workers will NOT be considered.**

POSITION SUMMARY:

St. Thomas University's Office of Financial Affairs is looking for a Student Account Specialist to assist the Business Office in providing high quality financial services through responsible student account management and respectful customer interactions.

CHARACTERISTIC DUTIES & RESPONSIBILITIES:

• Respond to general inquiries from students, staff, faculty and others concerning Business Office policies and procedures.

• Assist with posting of payments received in person, online, via ACH and Wire Transfers.

• Serve as back to University Cashier with closing and reconciling process at end of each day and prepare daily bank deposit.

• Receive incoming calls in an efficient and courteous manner; take accurate messages or assist callers with general information;

Assist as needed during registration periods. Assist with collection of student receivables.

• Serve as backup for other Business Office functions which include, but not limited to: Assist with invoicing of third party’s (Florida Prepaid, Vocational Rehab, Dual Enrollment, Tuition Reimbursements) Assist with student account refunds Assist with 1098-T process Assist with end of fiscal year closing Assist with Perkins collections, payments, consolidations

• Participate in annual audit as needed;

Exercise confidentiality of student data and office information Serve on University committees as requested;

• Comply with departmental and University safety rules and regulations;

SUPERVISION:

Routine assignments are performed independently following University and departmental policies and procedures. Overall performance and quality of work are reviewed and monitored by direct supervisor.

SUPERVISION EXERCISED:

No staff supervisory responsibility, but, may oversee the work of assigned work-study students.

POSITION QUALIFICATIONS/SPECIFICATIONS:

• High School Diploma required, Bachelor’s Degree preferred.

• Minimum of three years’ previous general office experience demonstrating a thorough knowledge and proven proficiency with office practices, procedures and equipment required.

• Prior cashiering, collections, and customer service experience or related higher education experience preferred.

• Accurate data entry skills required; PC literacy (MS Word/Excel) required.

• Knowledge of basic mathematics and mathematical calculations.

• Must be able to communicate effectively with students, vendors, faculty and staff.

• Professional appearance and demeanor with attention to detail and excellent customer service skills necessary.

• Bilingual ability (English/Spanish) is helpful in order to communicate with a diverse population, but not required.

• Must be able to work under pressure and exercise tact when dealing with difficult people on the telephone or in-person.

• Works regularly with confidential information that requires utmost discretion and integrity.

• The physical requirements are within the normal bounds of an office environment.

• Requires willingness to work flexible hours as needed. Work schedule is 9:00AM – 6:00PM, Monday – Thursday. Friday 9:00AM – 5:00PM

Tuition Benefit

After 1 year of continuous full‐time service, employees are eligible to enroll in STU’s bachelor and master courses, tuition‐free. The program will cover a maximum timeframe of 125% of credit hours attempted toward the degree program. Employees may enroll in STU’s doctoral program, with a 40% tuition discount, under the same conditions.

Catholic Identity

St. Thomas University is a Catholic university sponsored by the Archdiocese of Miami committed to academic and professional success guided by its Catholic identity. All employees are therefore expected to respect the teachings of the Roman Catholic Church and support the University’s religious mission. All employees hereby acknowledge their familiarity and support of the religious affiliation, mission and values of St. Thomas University.

Equal Employment Opportunity

St. Thomas University is an equal opportunity employer that promotes a diverse and inclusive organization. It is the policy of the University to fill each vacancy with the candidate who represents the best fit for the position and to promote and transfer employees from within whenever possible and practical. Employment decisions are made on the basis of the candidate’s personal capabilities, qualifications, and ability to assist the University in fulfilling its mission without discrimination. With regard to the latter, the University’s program of recruiting employees for mission aims to inform prospective employees of the University’s mission and to help them and hiring personnel determine how they will support and contribute to the University’s mission.

E-Verify

St. Thomas University is an E-Verify® Employer. E-Verify is an Internet-based system that allows an employer, using information reported on an employee's Form I-9, Employment Eligibility Verification, to determine the eligibility of that employee to work in the United States. STU will utilize E-Verify® to verify employment eligibility for all newly hired employees.

Job Type: Full-time

Pay: $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Miami Gardens, FL 33054: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• General Office: 3 years (Required)
• Cashiering: 1 year (Required)

Work Location: One location