Executive Director of College Student Services

Company Description:

SUNY Empire proudly serves 16,000 students through online, hybrid, and in-person instruction across New York state, the region, and the world. Established in 1971 as the innovative branch of the State University of New York, SUNY Empire is a recognized national leader in serving working adults - including parents, veterans, and military-affiliates - through flexible programs that meet workforce needs and provide support through mentoring and prior learning assessment. The institution offers a broad range of associate, bachelor's, master's, doctoral, and certificate programs and is accredited by the Middle States Commission on Higher Education. SUNY Empire's 94,000 alumni are entrepreneurs, nurses, teachers, businesspeople, and leaders in their communities and their fields. Visit www.esc.edu and follow us on social media @SUNYEmpire.

SUNY Empire is committed to creating a multicultural, inclusive academic and work environment. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that a diverse faculty is critical to academic excellence and prepares students to live and work in an increasingly global world.

Job Description:

SUNY Empire State College seeks an experienced student services professional to provide leadership and high-level and confidential support to the Provost, Vice Provosts, Deans and Student Services teams, and to students.  The Executive Director of College Student Services will be tasked with a variety of duties that include, but are not limited to the following:

• Providing leadership and guidance across the institution on student facing due process policies and issues
• Serving as the institution's liaison with SUNY legal counsel for student cases where appropriate and required
• Addressing and/or appropriately referring student complaints and concerns directed to senior leadership
• Leading, student, faculty and staff development regarding student policy, procedures and resources
• Developing procedures and, administering and supervising student conduct processes and cases
• Reviewing and preparing final student appeals documentation and recommending options for disposition for Provost/Vice Provost

The individual will ensure consistency of practice, and excellent case management across multiple institutional units, while empowering academic leadership and student service professionals and staff to address student concerns effectively.

Requirements:

Required Qualifications:

• Master's degree from a regionally accredited US university or comparable non-US university
• A minimum of five (5) years' experience within Student Affairs or Student Services
• Demonstrated complex problem-resolution and de-escalation skills
• Ability to maintain confidentiality and discretion

Preferred Qualifications:

• Experience with due process and/or US legal or regulatory matters affecting student relations
• Experience with post-traditional students

Special Information:

• This position will be located at one of the SUNY Empire State College NY state regional locations
• Occasional travel may be required
• VISA sponsorship is not available for this position

Additional Information:

Rank/Salary: Management/Confidential / $80,000-$85,000, dependent upon experience and qualifications.

Empire State College is an EOE employer.

We are pleased to offer our employees a generous compensation and benefits package. We also offer professional-development activities for professionals and support staff, as well as faculty-development opportunities that encourage pursuit of disciplinary and community-focused research, scholarship of teaching and learning, and leadership development.

IF YOU NEED A DISABILITY-RELATED ACCOMMODATION, PLEASE CALL THE ADA COORDINATOR AT (518) 587-2100, ext. 2240. IN ACCORDANCE WITH THE TITLE II CRIME AWARENESS AND SECURITY ACT, A COPY OF OUR CRIME STATISTICS IS AVAILABLE UPON REQUEST BY CALLING (518) 587-2100, ext. 2800. IT CAN ALSO BE VIEWED ON-LINE AT THE SAFETY AND SECURITY WEBSITE AT http://www.esc.edu/safety-security

Application Instructions:

Applications Due By: Applications accepted until position is filled.

If you are interested in applying for this position, please submit the following documents, which are required for consideration by clicking on the APPLY NOW button:

• Resume
• Cover letter
• Name and contact information of three references

See the FAQ for using our online system. Please contact us if you need assistance applying through this website.

Returning Applicants - Please click here to login to your Empire State College Employment Account to check your completed application or to update your account.

Apply Online