Campus Support Technician I

Posting Details

Please view posting details below. To apply to this posting, please click the link above.

Position Information

Job Title

Campus Support Technician I

Posting Number

F005011

Position Status

Full Time

Assignment Length

This field only applies to Faculty

Grant Funded

No

Category

Computer Services

Class Code

46

Pay Rate

$15.75

Location

Northwest

Department

DT Campus Support Services

Job Summary

Responds to staff requests for technology equipment, support and supplies, performs minor repairs on equipment and assists with inventory. Troubleshoots and repairs technology equipment. Installs, modifies, and makes minor repairs to microcomputer hardware and software systems and provides technical assistance/training to system users.

Primary Duties and Responsibilities

Performance Requirements*
• Completes scheduled technology setups/Ensures equipment is in good operating condition
• Ensures correct software, firmware, and updates are done to the integrated systems
• Experience in installing audio‐visual‐control systems including video conferencing systems, cabling and terminating video/audio systems, and equipment rack fabrication
• Provides system testing and troubleshooting expertise on high‐end A/V integrated control systems (i.e. Extron)
• Responds to emergency calls for assistance/Performs repairs/adjustments on equipment
• Responds to faculty/administrative requests for technology training and support in person or through email
• Assists with maintaining inventory of all campus technology equipment
• Ensures an efficient workflow and maintenance of established quality control standards
• Assists with the installation and preparation of technology for campus events
• Assists with equipment troubleshooting, maintenance, and research
• Responsible for maintaining the schedule of campus events related to technology
• Inspects microcomputer equipment and reads order sheet listing user requirements to prepare microcomputer for delivery
• Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user’s premises
• Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer
• Instructs user in use of equipment, software, and manuals
• Diagnoses system hardware, software, and operator problems
• Assists with scheduling requests for equipment and software for classrooms

Service Excellence
• Attends the workplace regularly, reports to work punctually and follows a work schedule to keep up with the demands of the worksite
• Completes all required training and professional development sessions sponsored through Tarrant County College ( TCC )
• Supports the values of the College: diversity, teaching excellence, student success, innovation and creativity and service to the College

*Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Minimum Qualifications

• High school diploma or General Equivalency Diploma ( GED )
• One (1) year of experience in technical user support or media support

Preferred Qualifications

• Associate’s Degree
• Experience using and supporting microcomputers
• Experience working with Crestron and Extron equipment

Knowledge, Skills and Abilities

• Knowledge of advanced computer graphics
• Experience with computerized systems
• Basic knowledge of computer networking
• Excellent problem solving abilities
• Proficiency with word processing, spreadsheet and presentation software
• Excellent customer service and interpersonal skills
• Must be proactive, self‐directing and goal oriented

Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Special Instructions Summary

Applicants must be able to work a flexible schedule. Occasional evening and weekend hours are required during peak times.

Posted

10/04/2022

Posting Contact Summary

Should you have questions specific to this position please contact the following individual

Contact

Carolyn Thompson

*

carolyn.thompson@tccd.edu
Applicant Documents
Required Documents

1. Resume / Curriculum Vitae

Optional Documents

1. Cover Letter
2. Unofficial Transcripts
3. Certification / License