ATSU - Desktop Support Analyst

A.T. Still University (ATSU) invites applications for a Desktop Support Analyst on the Mesa, Arizona campus. This position is considered third tier relating to desktop services at ATSU. The person in this position, working under minimal supervision, will mentor other technicians in providing end-user support for the processes listed under Job Responsibilities. This person will keep his/her supervisor apprised of new developments or techniques listed under Job Responsibilities.

Major Job Duties

• This person is responsible for the smooth running of desktop technology on both campuses, CHCs, Regional sites and for all ATSU students, both residential and non-traditional.
  
  
• This person will handle issues when escalated from Tier 1 and Tier 2 technicians.
  
  
• The person in this position will prepare processes in order to introduce new technology to ATSU, while maintaining current technology to optimum standards.
  
  
• This person will analyze the issues that may arise during the introduction of new resources and the issues that can arise with existing resources.
  
  
• Desktop architecture.
  
  
• Ivanti administration.
  
  
• Microsoft Server and Active Directory administration.
  
  
• Group policy management.
  
  
• Building and deploying OS images.
  
  
• On-call after hours support.
  
  

Skills/Requirements:

• Two year college certificate or equivalent ITS or ITS experience
• 
  
  Working knowledge of ATSU programs and services
  
  
• Experience in customer relations
  
  
• Strong leadership
• Ability under pressure to analyze and resolve issues
• Ability to interpret and apply information from manuals