Web Design Technician

Posting Details

Posting Details

University Information

The University of North Carolina Wilmington, the state’s coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and a community rich in diversity, inclusion and global perspectives.

A public institution with over 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to- BSN program, an Executive M.B.A. program structured for working professionals, and the nation’s only bachelor’s degree program focused on coastal engineering.

The university’s efforts to advance research and scholarly activities have earned UNCW the elevated designation of “Doctoral Universities: High Research Activity” institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.

UNCW has been part of the University of North Carolina System since 1969.

Department

Enterprise Systems Support - 55220

External Link to Posting

https://jobs.uncw.edu/postings/26189

Vacancy Number

TSP5135PST

Working Title

Web Design Technician

Job Title

EHRA Non Faculty Temporary

Temp Position Type

EHRA Temporary

Job Category

Information Technology

FLSA for Position

Exempt

Brief Summary of Work for this Position

The Web Design Technician is a Tier 1 web support technician. This technician will handle basic (Tier 1) service requests in the Team Dynamix electronic ticketing system. These include responsibilities such as:

·Handling requests for permissions to edit a UNCW website
·Handling requests for training in our Cascade Content Management System ( CMS )
·Monitoring training assessments
·Handling requests for Google Analytics reports
·Answering support questions about how to perform tasks in the CMS
·Helping to make advanced edits in the CMS
·Building new websites from provided templates
·Migrating web content to new template designs
·Reviewing and preparing websites for launch
·Maintaining a review cycle of CMS content for quality control

Training: You will receive training in Team Dynamix, Cascade CMS, and Google Analytics. You will also be provided with documentation for common tasks.

Expectations: While this is a technical job, it is also creative and customer-service oriented. In all respects, it can be quite rewarding. You will get to tackle technical problems and apply both established and creative solutions. In our approach to customer service, we aim to be prompt, professional, and helpful; solving problems in the present while providing knowledge to empower clients going forward.

Minimum Education and Experience Requirements

As a guide, the minimum education and experience: generally graduation from high school and four years of related experience.

Preferred Education, Knowledge, Skills & Experience

·Ability to explain technical issues to non-technical people
·Great communication skills via email, over the phone, and in person
·Experience with or willingness to learn HTML and CSS ·Willingness to learn the Cascade CMS ·Willingness to learn our ticketing system, Team Dynamix
·Basic knowledge of web, UI, and UX design best practices
·Experience with Cascade CMS and Team Dynamix ticketing system
·Experience with JavaScript and jQuery ·Experience working with existing stylesheets and scripts ·Experience writing documentation and instructional material

Required Certifications or Licensure

Primary Purpose of Organizational Unit

College/School Information

Work Hours

8:00AM - 5:00PM

Work Days

Monday - Friday

Hours Per Week

40

Type of Position

Anticipated Hiring Range

$20 / hour

Special Instructions to Applicants

Please note, this is a temporary position. The length of the assignment will be based on department need with the possibility of continuation. Temporary assignments cannot exceed 11 consecutive months without a full 31-day break from employment. Employees in temporary positions are not considered permanent state employees and do not earn leave. Temporary employees are subject to the Affordable Care Act guidelines. For more info/to apply visit http://jobs.uncw.edu. Applications must be submitted through the online application system to be considered.

Job Posting Date

09/30/2022

Job Closing Date

10/31/2022

EEO Statement

At the University of North Carolina at Wilmington ( UNCW ), our culture reflects our values of inclusion, diversity, globalization, ethics and integrity and innovation and we are committed to providing equality of educational and employment opportunity for all persons without regard to race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents – except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs. UNCW believes that embracing the unique contributions of our faculty, staff and students is critical to our success and paramount in being recognized for our global mindset.

Eligibility for Employment

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Number of Openings

Multi-Positions
Applicant Documents
Required Documents

1. Cover Letter
2. Resume
3. List of 3 Professional References

Optional Documents Posting Specific Questions

Required fields are indicated with an asterisk (*).