Computer Technician II

Title: Computer Technician II

Number of Positions: 1

Position #: 690140

Classification: 3

Department : Information Technology

Type of Appointment: Full-Time

FLSA Status: Non-exempt

Required Documents Needed to Upload at Time of Application:

· Resume

· Unofficial Transcripts

· Three Professional References (See below)

Reference check requirements:

· Non-supervisory roles: three (3) current or former supervisors

· Personal references (friends, co-workers, clergy, customers, relatives) are not considered acceptable references

About Pellissippi State Community College

Pellissippi State Community College is one of 40 institutions in the Tennessee Board of Regents system. TBR is the governing board of the College System of Tennessee, offering more than 400 programs of study at the state’s 13 community colleges, 27 colleges of applied technology and the online TN eCampus. The college serves an average of 10,000 students, making it the largest community college in Tennessee by enrollment. Pellissippi State Community College offers eligible employees a comprehensive benefits package that includes health, dental, vision, life insurance, retirement programs, time off including annual and sick leave, and much more.

In 2018, Pellissippi State became a member of an Achieve the Dream (ATD) three-year cohort adopting a theme of Start Strong, Stay Strong, Finish Strong for our work. Achieve the Dream has partnered with the program Integrated Student Experience at Pellissippi State (Insteps) to improve the fall-to-fall retention rates for full-time and part-time students by 13% in the next five years. Our vision is to ensure every student who attends Pellissippi State will develop a sense of belonging and confidence in their ability to succeed academically, grow intellectually, and make timely progress towards achieving their educational and vocational goals. If this is something that aligns with your values, we encourage you to apply.

Culture and Diversity

Knoxville claims a wide range of forward thinking national and international talents. The scholarly influence on the Knoxville metropolitan area bred literary greats including James Agee, Cormac McCarthy, and Nikki Giovanni. Knoxville is home to one of the largest sculptures dedicated to an African American in the country. Located in Haley Heritage Square is a 13-foot high bronze statue of author and Pulitzer Prize winner Alex Haley who chose to spend the last several years of his life in Knoxville. Renowned artists Beauford Delaney and Joseph Delaney hailed from Knoxville. Musicians Roy Acuff, Chet Atkins, the Everly Brothers, and RB Morris called Knoxville home during their careers. Women’s suffragist Lizzie Crozier French was active in the ratification of the 19^th amendment and was born and raised in Knoxville.

The lasting influence of these artists and activists leaves the Knoxville area as a welcoming area to live and work. More about the area and support groups can be found at Visit Knoxville https://www.visitknoxville.com , the Beck Cultural Exchange Center https://www.beckcenter.net , the Knoxville Urban League https://thekaul.org , Knoxville City https://knoxvilletn.gov , Knox County https://knoxcounty.org , My Knox Village http://myknoxvillage.com/business-directory/wpbdp_category/special-needsdisability-services/ , Knox Pride https://knoxpride.com/equality , Centro Hispano de East TN https://www.centrohispanotn.org , and Knoxville chamber https://www.knoxvillechamber.com

Position Summary: Provide support for installation, configuration, maintenance, and repair of all IT equipment such as but not limited to: Computers, Printers, Scanners, etc. and for related software. Consult and assist faculty and staff in determining appropriate hardware and software needs. Develop and maintain documentation for procedures, records, and inventory. Maintain security and server performance for systems within the PSTCC Network. Be prepared to support PSCC faculty, staff and students at any PSCC campus.

Essential Functions:

40% Installation configuration and maintenance of computer and networking hardware for the responsible departments, academic labs, academic offices and administrative offices.

25% Install, configure and maintain all computer software and hardware, create and maintain command procedures using appropriate procedures.

15% Assist and consult with technicians in other departments in replacing and upgrading software and hardware in computer labs, academic offices, and administrative offices.

10% Develop and maintain appropriate documentation including installation and maintenance procedures; maintain records such as software and hardware inventory, operation, and maintenance records

5% Work with management and other technicians to ensure existing and future networked labs and remote branches are appropriately configured

5% Consult with supervisor regarding administrative procedures and NTS department policy. Advise supervisor about potential conflicts of operational procedures and / or problems pertaining to technical issues in the assigned departments

Note: The College reserves the right to change or reassign job duties, or combine positions at any time.

Job Requirements:

· High School Diploma or equivalent required

· Two years minimum of job-related experience dealing with computers and computer systems, hardware and software applications and installations, and other electronics such as printers, scanners, and faxes.

Part-time work experience is calculated at 50% credit of full-time work experience

Skills and Abilities:

Demonstrated ability to perform Installation, configuration and maintenance of computer and networking hardware

Demonstrated ability to install, configure and maintain computer software

Demonstrated ability to work with peer technicians to support a large organization

Demonstrated ability to maintain appropriate documentation including installation and maintenance procedures

Demonstrated ability to multi-task and work independently

Demonstrated ability to analyze and solve problems

Excellent communication skills

Excellent organization skills

Complexity & Creativity:

The business-sensitive nature of the specialized applications used in the business and executive offices requires technical knowledge of methods to secure desktops and related network transactions as well as an understanding of the policies, state and federal regulations governing PCI compliance, PII information, and other sensitive information.

Magnitude of Impact:

In most instances it would be immediate. When a solution cannot be met by the Computer Technician the next level of the organization to be called upon would be our Department Manager/Supervisor.

Responsibility for Accuracy:

If systems go down or configuration is not right in our classrooms typically instructors will inform us. The effect is that instruction is interrupted. Problems are generally user error and are resolved by instruction from the technician. Errors are typically caught, reported, and rectified fairly quickly as they are generally very apparent and can cause normal class functions to be impacted negatively.

Financial Impact:

Responsible to maintain accurate records for inventory control of all the computer/networking

equipment in the departments. The computer technician is the first level defense against equipment theft and or misplacement.

As part of this job a technician must act as a consultant. We are asked by the academic departments to evaluate existing computer hardware/software and give a recommendation as to whether it would be better to upgrade existing equipment, or replace the equipment with new hardware/software. Many times the technician is tasked with researching specialized equipment, and to give a recommendation, on what would be considered the best price to purchase or replace computer software/hardware based on his knowledge.

The technician is tasked with keeping accurate maintenance records on computer software/hardware in order to make good judgments as to when it is most cost-effective time to repair or replace equipment.

Judgement & Decisions:

The independent decisions made by the employee are based on daily work requests from end users. The employee prioritizes their work day through these requests. Some decisions are reviewed before becoming effective by the Technical Support Manager.

Nature of Contacts:

Daily interaction is necessary to resolve computer hardware/software problems and act as a consultant for researching and making recommendations concerning computer hardware/software and networking equipment. Occasionally discussion is necessary to resolve conflicts between faculty members concerning software configurations, and or equipment upgrades.

Daily contacts are made with other departments in the college that include, but not limited to the Audio Visual Department, Building Maintenance, IT systems manager, and Network Manager. On occasion a technician will be required to work with people in other departments within the college in the event there is no one available to from that department to respond to requests for assistance.

A technician will be required to assist other technicians in other departments as needed as well. In this instance, all of the other technician’s contacts will utilized as well.

On a daily basis, a technician is required to contact hardware/software vendors to verify shipment, obtain license files, obtain documentation, troubleshoot technical issues, and resolve conflicts between the engineering department and outside vendors.

If the Computer Technician II is acting as a representative of IT at one of the site campuses they will interact with the Campus Dean and Support staff to include secretaries, maintenance and security. The nature of the interactions is to aid in common campus tasks, provide for support of events and activities and to be involved in the communication of specific events and campus meetings.

Physical Demands:

The physical demands of this position include lifting of furniture, computers, monitors, and printers typically weighing up to 75 pounds. This job requires the ability to work in confined spaces and be able to bend and reach equipment under desks, tables, shelves, and in closets.

The technician must be able to hear audible codes generated by computers and other networking equipment. The technician must be able to hear instructions by hand held radio communications and by telephone. This position requires the ability to quickly scan and read large amounts of information displayed on a computer screen and in hardware and software manual, and must be able to read serial numbers and other information in poorly illuminated locations.

Hazards:

This position will lift computers and peripherals on a regular basis. Some printers and other equipment require more than one person to lift. A person doing this job could suffer some degradation of vision due long hours of staring at computer screens.

Full-time Employment Benefits:

• Insurance Options Health, dental, vision, life, short/long-term disability, FSA/HSA Wellness Incentive Program, if enrolled in health plan

• Educational Assistance Fee Waiver Spouse/Dependent discounts Audit/Non-Credit Reimbursement Program

• Employee Assistance Program

• Retirement options Tennessee traditional pension plan option (TCRS) 401k with $50 company match/457/403b

• Employee Discount program with over 900+companies

• 13 Paid Holidays/Year Includes paid days off the last week of December

• Sick Leave Bank

• Longevity Pay

• Many opportunities for professional development

Pay Rate: $38,210 - $46,920.00/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.

Special Instructions to Applicants: To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is not listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.

Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer

If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at recruiting@pstcc.edu .

If you are interested in this position, click on the link to the left to apply.

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