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Coordinator of Housing Operations

Employer
Suffolk University
Location
Massachusetts, United States
Salary
Salary Not specified
Date posted
Oct 3, 2022

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Position Type
Faculty Positions, Education, Teacher Education
Employment Level
Administrative
Employment Type
Full Time

The Coordinator of Housing Operations is a 12 month, full-time, live-off, professional staff member in the Office of Residence Life & Housing who supports the Associate Director of Housing Operations in managing housing and roommate assignments for a student population of roughly 1,800 students in four residence halls. The Coordinator will work closely with students, parents and guardians to ensure their housing needs are met by co-managing phone, email, and face-to-face support for the office.

Principal Responsibilities:

  • Provide support to Director, Associate and Assistant Director of Residence Life & Housing
  • Assists the Associate Director to manage the StarRez housing system
  • Assists the Associate Director to manage Workday Student (system of record) and the many connections between Workday and StarRez
  • Assists with the management of the cbord system (student card access)
  • Assist the Associate Director to manage the Morse Watchmen key management system
  • Creates and manages room and meal plan change processes within StarRez
  • Produce housing occupancy reports and maintain accurate housing rosters
  • Process the billing and appeals process for all residence hall damages
  • Support the Associate Director and Residence Directors with residence hall check-in and check-out procedures
  • Serve as a primary operations contact for various offices on campus, including Student Accounts, Facilities, Payroll, Business, Bursar and Chartwells
  • Coordinate necessary cleaning services at various times throughout the year
  • Manage department social media accounts
  • Coordinate all student/parent mailings

Position Complexities/Working Conditions

  • Work extended hours during peak times of the academic year
  • Extended vacations may be limited to Summer, Winter, and Spring Breaks
  • Work evening and occasional weekends throughout the year

Qualifications

  • Ability to build and sustain effective professional and courteous interpersonal relations with a diverse constituency of students, parents, faculty, staff
  • Bachelors degree required
  • Masters degree in College Student Development, Higher Education, or a related field is a plus, but not required
  • The ideal candidate is has experience working in residence or student life office and has some interest in the field of Higher Education
  • The ideal candidate might consider taking advantage of Suffolks generous tuition remission benefits
  • Ability to effectively manage sensitive and confidential student information
  • Ability to exercise appropriate judgement, discretion, and initiative
  • Excellent written and oral communication skills
  • The ideal candidate has experience with, or interest in learning, SQL database management skills

PI193406484

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