IT Support Senior Technician

Extended Job Title

IT Support Senior Technician

Org Level 1

Texas Tech Univ Health Sciences Ctr

Org Level 7

171132 - ITSC PC Support Lbk

Position Description

The IT Support Senior Technician has an expert level of technical knowledge and experience in one or more IT-related areas. This position’s scope of responsibility includes providing technical support and assistance to departments, faculty, staff, and students with the use of hardware and some software support and maintenance. The IT Support Senior Technician will also specialize in hardware and software that support institutional strategic initiatives, and manage area or unit IT projects that impact multiple departments or units.

Requisition ID

30674BR

Travel Required

Up to 25%

Pay Grade Maximum

Salary commensurate with related education, experience and/or skills.

Major/Essential Functions

With close supervision by management and/or project leads:

• The IT Support Technician IV's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance.
• This position will also specialize in hardware and software relevant to the department or unit, and manage area or unit IT projects in support of business operations.

Knowledge, Skills, Abilities:
Ability to:

• Exercise judgment based on an understanding of organizational policies and activities.
• Plan and organize effectively, prioritize goals, use time efficiently, and stay on task.
• Communicate effectively, both orally and in writing.
• Establish and maintain effective work relationships.
• Basic analytical skills, including process description, logic, problem diagnostics, and problem-solving.
• Basic technology hardware and software competency.

Training in fundamental hardware and software support through education or experience.

Grant Funded?

No

Pay Grade Minimum

Salary commensurate with related education, experience and/or skills.

Pay Basis

Monthly

Work Location

Lubbock

Preferred Qualifications

• Experience with multiple operating systems including Microsoft Windows, Apple Macintosh. advanced knowledge with Microsoft Office products.
• Recognized certification in PC Support field (Preferred CompTia A+ and Microsoft qualifications). Advanced experience with network domain environments.

Campus

HSC - Lubbock

Department

ITSC PC Support Lbk

Required Attachments

Cover Letter, Resume / CV

Job Type

Full Time

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group

Senior Level IT

Shift

Day

EEO Statement

As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications

Bachelor's degree with coursework in computer science, MIS, IT, or other related area plus seven (7) years related full-time paid experience OR a combination of related education and/or experience to equal eleven (11) years.

Does this position work in a research laboratory?

No

Navy Enlisted Classification Code

CTT, IT

Army Military Occupational Specialty Code

25B, 255A

Air Force Specialty Code

3D1X1, 3D1X2

Marine Military Occupational Specialty Code

0651, 6694

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx .