Student Outreach and Data Manager, Learning Commons

Overview:

Quinnipiac University invites applications for a new Student Outreach and Data Manager position. In this role, you will serve as the system administrator in support of The Learning Commons' use of Customer Relationship Management (CRM) system ( Ellucian CRM Advise) based on Microsoft Dynamics CRM. The incumbent will play a key role in supporting ongoing work in Learning Commons data analytics and subsequent development of Artificial Intelligence (AI) in their workflows. The Student Outreach and Data Manager collaborates with staff and faculty, providing technological support and assistance to ensure the CRM system effectively supports communication strategies for early alert, advising, and student retention.

This position will report to the Director of Academic Development and Outreach.

About Quinnipiac: Quinnipiac is a private, coeducational, nonsectarian institution located 90 minutes north of New York City and two hours from Boston. The university enrolls more than 9,500 students in 110 degree programs through its Schools of Business, Communications, Education, Computing and Engineering, Health Sciences, Law, Medicine, Nursing, and the College of Arts and Sciences. Quinnipiac is recognized by U.S. News & World Report as both a best-value school and a top national university, and has also earned recognition in Princeton Review's "The Best 387 Colleges". Quinnipiac has been named a "Great College to Work For" as determined by a comprehensive industry survey. For more information, please visit qu.edu. Connect with Quinnipiac on Facebook and follow Quinnipiac on Twitter and Instagram @QuinnipiacU. Responsibilities:

• Maintain users, teams, and assigned security roles
• Monitor workflows daily
• Build and monitor communication plans
• Build and monitor conditions and indicators
• Build and update reports
• Build and monitor alert rules
• Build and monitor student, faculty, and advisor experiences
• Build and update user training resources
• Troubleshoot user needs and manage Thrive email inbox
• Triage and distribute incoming referrals to appropriate TLC staff
• Update extended student advising rosters
• Other duties as assigned

Education Requirements:

• Bachelor’s degree required
• Master's degree preferred

Qualifications:

• A minimum of one year working with a Customer Relationship Management (CRM) platform (Microsoft Dynamics 365 preferred) in a professional license role (i.e. Communications Manager, Success Manager, System Administrator)
• Proven track record of successful project management and working in a remote work environment
• Demonstrated experience delivering e-learning courses٫ workshops and other trainings
• Experience in a higher education setting is preferred
• Ability to examine, synthesize, and report on information effectively
• Experience with a CRM (Microsoft Dynamics a plus)
• Knowledge of ERP (Ellucian Colleague a plus)
• Demonstrated ability to work with diverse populations and a commitment to diversity and inclusion

Special Instructions to Applicants:

TO APPLY:

Applications must be submitted electronically and include a resume, cover letter addressing how your experience supports the requirements of this position and Quinnipiac's commitment to diversity and inclusion, and contact information for three references on the application form.

Quinnipiac University has a strong commitment to the principles and practices of diversity and inclusion throughout the University community and welcomes candidates who enhance that diversity.

We offer a comprehensive benefits package for full-time faculty and staff which includes tuition remission and a culture that is inclusive and driven by excellence.

COVID-19 Vaccination Requirement: Please note that the university has a COVID-19 vaccination requirement. For more information, please visitwww.qu.edu/health-wellness-and-safety/covid-19-resources/

Quinnipiac University is an Equal Opportunity Employer.

Note to Faculty/Staff Applicants Only:If a final candidate is a current or previous Quinnipiac employee, the hiring manager must obtain a reference check from the candidate’s current or former manager before making an offer of employment. If the candidate's current or most-recent Quinnipiac supervisor is unavailable, the hiring manager should contact Talent Acquisition for assistance in determining the appropriate alternate contact:

Advertised: September 29, 2022 Eastern Daylight Time
Applications close: