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Veteran's Affair School Certifying Official

Employer
National University
Location
California, United States
Salary
Salary Not Specified
Date posted
Sep 30, 2022


Position Summary:

This position is responsible for advising and assisting students navigate the use of their Veteran Education Benefits (VEB), certifying student enrollment statuses to the Department of Veterans Affairs, and liaising with students, other University teams, and the VA; including providing exceptional customer service and quality responses to eligible veterans, civilians, military students and family members applying for and receiving VEB. This position performs these duties with an emphasis on accuracy, timeliness, customer service, compliance with federal and state regulatory agencies, and adherence to University policies and procedures. This position is responsible for interpreting, explaining, and analyzing VA regulatory changes and evaluating and monitoring the student eligibility for benefits processing associated with this designation. This position also serves as a student’s key point of contact regarding a student’s VA benefits; providing in-depth, quality service to students from the time they enter the first course until they graduate. The position will spend a majority of the day certifying student enrollments and communicating with students via the phone, email, text messaging, and chat providing support while working with students to resolve complaints, troubleshoot issues, and assist students in overcoming challenges that could hinder progress to graduation.

Essential Duties and Functions:
  • Evaluate the requirements for the University’s receipt of a student’s military benefit(s) by: analyzing and monitoring the student’s enrollment, financial account, other financial aid, and academic records; and interpreting and explaining staying abreast of the changing regulatory environment that may impact the University’s policies and procedures for receiving and processing of military benefits.
  • Process veteran’ affairs (VA) enrollment certifications for eligible students by coordinating with applicable University departments (Registrar, Financial Aid, Student Accounts) and ensuring all benefits and related documentation including certification forms and status change forms are processed timely and accurately. This process entail: interviewing the student/veteran; coordinating benefits delivery with central/regional VA processing office; processing advance payments requests as appropriate, updating Peoplesoft, reconciling with VA certification records, researching history of benefits received: reviewing enrollment reports; and updating student accounts, as required.
  • Coordinate timely filing of all VA documentation ensuring all paper and computer records are adequately safeguarded and properly retained. Assist in the development and revision of office policies and procedures, as necessary. Reconcile all incoming payments and prepare deposit for University Cashier.
  • Attend the necessary Military meetings/workshops, and webinars that impact students benefits and success as well as the University’s compliance.
  • Troubleshoot student issues and assist leaders in working with the military funding sources to investigate and resolve student complaints.
  • Disseminate Shopping Sheets to prospective students and proactive communications to continuing students regarding regulatory changes that impact a student’s eligibility for military benefits.
  • Other duties as assigned on an as needed basis ensuring quality improvements in all aspects of office policies and procedures as well as the regulations for delivering benefits to students.
Supervisory Responsibilities : N/A

Knowledge, Skills, and Abilities:
  • Knowledge of Veteran Education Benefits.
  • Knowledge of other financial aid programs, e.g., Federal Student Aid (FSA), Tuition Assistance (TA), and private education loan, etc.
  • Knowledge of certifying the enrollment status of students utilizing their VEBs.
  • Knowledge of VAOnce.
  • Knowledge of academic and business practices in an online environment.
  • Knowledge of University policies and procedures.
  • Skill in using of Microsoft Office products; especially MS Outlook, Excel, and Word.
  • Skill in supporting a collaborative work environment to ensure the best results for your team and University.
  • Skill in using effective communications. Listen sensitively and adapt your communication style to your audience, especially during escalated situations.
  • Skill in being perceptive and decisive . Perceives the situation and impact and implications of your responses and decisions. Make well‐informed, effective, and timely decisions; even when data is limited, or solutions produce unpleasant consequences.
  • Skill in de-escalating students as well as mitigating and resolving student complaints.
  • Skill in excellent customer service; especially with in oral and written communications.
  • Skill in operating equipment, such as computer, fax, scanner/copier, and texting/phone systems.
  • Skill in utilizing technology, including ability to navigate web sites, perform word processing, create spreadsheets, send e-mail and electronic messages.
  • Ability to recognize when you need reach out to your leader(s), directly or indirectly, to ask for help and/or seek guidance when needed and as appropriate.
  • Ability to comprehend difficult student situations and complex regulatory information in accordance with University policies and procedures and VA regulations, respectively, in terms the respective audiences understand.
  • Ability to travel to conferences, as necessary.
  • Ability to use and facilitate online communications using email and /or other technology-based communication media.
  • Ability to problem-solve and resolve student complaints.
  • Ability to maintain confidentiality.
  • Ability to provide VEB services to students in a physical campus and/or on-line environment.
  • Ability to prepare letters, reports and business correspondence in a professional manner.
  • Ability to collaborate with other enrollment management and financial aid teams regarding other financial aid programs and options; i.e., Federal Student Aid loans and grants, private education loans, internal and external scholarship opportunities, etc.
Education and Experience
  • A bachelor’s degree from an accredited college or university is preferred. An Associate degree from an accredited college or university and/or its equivalent in work experience will be considered.
  • At least two years’ experience or its equivalent in an SCO, VEB specialist, financial aid specialist, or student facing position at an accredited college or University is preferred.
  • Experience with VA Once is preferred.
The National University System is committed to maintaining a high-quality, diverse workforce representative of the populations we serve. As a network of nonprofit educational institutions, the System employs more than 3,300 faculty and staff and serves over 41,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows for students, faculty and staff to develop their interests and talents while experiencing a sense of community and a commitment to diversity. With programs available both online and at our many campus locations, the National University System is a leader in creating innovative solutions to education and meeting the needs of our diverse student population, including adult learners and working professionals.

National University offers an opportunity to work in an innovative environment that supports diversity.

National University (NU) is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state and local laws. At NU, a diverse mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University. We are focused on equality and believe deeply in diversity of race, color, ancestry, age, family care status, veteran status, marital status, creed, religion, sex, gender, sexual orientation, religion, ethnicity, national origin, and other legally protected group status.

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