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Residential Accountability Manager

Employer
Louisiana State University
Location
Baton Rouge, Louisiana
Salary
Salary plus benefits
Posted Date
Sep 30, 2022
Website
https://lsu.wd1.myworkdayjobs.com/LSU/job/Grace-King-Hall---Office/Residential-Accountability-Manager_R00073231

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Position Type
Administrative, Student Affairs, Residence Life
Employment Type
Full Time
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Residential Accountability Manager

Louisiana State University invites applications for the position of Residential Accountability Manager working with conduct within Student Advocacy & Accountability (SAA) and Residential Life. Reporting to both the Associate Dean and Director of SAA and the Assistant Director for Residential Policy, this position functions as a key leader in the Accountability area, supervising a Residential Accountability Coordinator. This position provides leadership and direction to all areas of student conduct including; but not limited to: supporting institutional case management, oversight of educational outcomes, collaboration with SAA and Residential Life on conduct officer training, evaluation of hearing officers, and works on special projects that may include policy development and review, data analysis, and departmental assessment. This position will be managing the Maxient database, assisting with the collection of Clery data on behalf of the department, and Public Records Requests for SAA and Residential Life. Through their work in SAA and Residential Life, the Residential Accountability Manager position will help promote the divisional priorities of Quality, Mattering & Belonging, and Inclusion & Access.

 

GENERAL RESPONSIBILITIES FOR THIS POSITION INCLUDE:

  • Serves as a case manager and conduct officer responsible for the prompt, impartial, thorough, and equitable investigations of allegations and adjudication of the Code of Student Conduct, the Living on Campus Handbook and other University policies.
  • Supports case management through monitoring accountability case timelines, follow-ups, and assisting as needed.
  • Provides university and departmental reports including, but not limited to: Clery data reporting, public records requests, and Maxient database management.
  • Supervises a Residential Accountability Coordinator, including the oversight of their continued professional development and success.
  • Provide oversight of accountability case educational outcomes- including evaluation and development of additional outcomes- initiatives for proactive outreach to educate students on the Code of Student Conduct and Residential Life policies—including outreach and collaboration with faculty and staff.

 

OPPORTUNITIES FOR LEADERSHIP:

Develop a Streamlined and Consistent Accountability Process

This role has been developed to increase the level of consistence and support provided to students who experience the student accountability process within Residential Life communities. Through the dual supervision model, the goal is to allow for consistent decision making and support between the two offices as our partnership continues to move forward. This position will work through the process of developing a stronger, enhanced and sustainable partnership between the two offices. This will also include the opportunity to implement new processes and procedures as dictated by Code changes for fall 2022.

 

Enhance and Develop Training and Development of Case Managers

Residential Education staff work as part-time accountability process case managers, among other job responsibilities. This role will be responsible for working to develop training to case managers, with a focus on developing entry-level and graduate staff, reporting concerns to supervisors to address in a timely manner, and maintaining a process that is fair and equitable to students.

 

Transform educational outcomes.

Building upon existing relationships and leveraging available data, the Residential Accountability Manager will assist with the analyzation of current educational outcomes for violations of the Code of Student Conduct and assist in the creation of new educational outcomes for the campus community.  The Residential Accountability Manager will have the opportunity to develop programs, initiatives, and outcomes that can make lasting impacts on student success. 

 

ATTRIBUTES OF THE SUCCESSFUL CANDIDATE:

  • Collegial team-player who actively builds authentic and mutually-beneficial relationships, who is able to influence others without positional authority, who puts institutional priorities before their own interests, and who is unconcerned with where credit for accomplishing institutional objectives is assigned.
  • A detail-oriented leader, committed to high quality work, professionalism, and results. Leads with innovation, creativity, and outside the box thinking while striving to be better tomorrow than they were yesterday.
  • Has a sincere positive regard for all persons including co-workers, faculty, staff, students, and student organizations and displays an eagerness to develop sustainable partnerships to best support the LSU campus community.
  • Committed to inclusion and access through genuine respect and appreciation for the diverse community we serve.  Treats each student with respect throughout the conduct process.
  • Effective communicator adept at planning, organizing, and coordinating multiple projects and initiatives simultaneously.
  • Dedication to effectively developing staff and graduate assistants; understands how to encourage the team to challenge themselves and provide support when appropriate.
  • Sees middle management as a unique opportunity to produce deliverables that directly impact students and drive institutional objectives and divisional priorities.

 

ABOUT THE DIVISION OF STUDENT AFFAIRS PRIORITIES:

Three priorities guide our work in the Division of Student Affairs: Mattering & Belonging, Inclusion & Access and Quality. We believe creating a sense of Mattering & Belonging requires us to ensure every space, place, and interaction communicates to a student that they are home. Being Inclusive and Accessible in our work means that as our student body begins to more closely reflect the diversity of our state, it is our duty to design programs, services, events, and experiences with everyone in mind. Finally, a commitment to Quality is rooted in the belief that LSU students deserve our best effort. Every interaction we have with them should communicate care, relevance, polish, and attention to detail.

 

RESPONSIBILITIES:

  • Direct Student Support (40%) Oversee the execution of administering the Code and Residential Life policies within Residential Life communities. Assist with sanction/outcome management. Provide training for in-community staff members to carry out due process as outlined in the Code and/or alternate resolution procedures. Direct the intake of cases including reviewing and proofing incident reports, assigning cases to in-community staff. Serve as a case manager for conduct cases.
  • Leadership & Management (25%) Direct supervision, training, and continued development for 1 Residential Accountability Coordinator. Assist in measuring and reporting key results relating to student satisfaction, learning objectives, resources available to students, trends with students, student impact metrics, including tracking caseloads and case closure rates. Assist with the management of Maxient case management system. Assist with the student Care support. Demonstrates divisional attitudes and priorities in all aspects of work.
  • Program Oversight (20%) Assist with developing operational strategy and oversight for the student conduct case management, support for case managers, Clery data reporting, public records request, and educational outcomes. Provide support for the University Hearing Panel process. Plans, organizes, administers, and delivers programming to students, faculty, and staff regarding SAA/Residential Life, the Code, and University policies.
  • Quality Control (10%) Ensures student conduct support for SAA/Residential Life, including human resource decisions, financial oversight, administrative tasks, programs/services/events/experiences, and all communication, exudes a high degree of quality. Stewards resources (human, financial, physical, etc.) to ensure quality, effectiveness, efficiency, impact, relevance, and alignment with institutional and divisional objectives. Ensures quality in every aspect of the position including timeliness, communication, documentation, and supporting the student with the appropriate level of advocacy and accountability. Embraces and executes the marginal gains approach and seeks to improve level of all services, events, programs, and experiences for continuous improvement every academic year.
  • Other Duties (5%) Attend SAA and Residential Education staff meetings. Other duties as assigned by supervisors. This includes but is not limited to: efforts that support broad division/institution efforts including at least 40 hours per year spent helping divisional initiatives such as Move-In Day, Welcome Week, Family Weekend, Career Expo, Disability Services Finals Testing, other special projects etc.

 

 

MINIMUM QUALIFICATIONS:

  • Master’s Degree in higher education administration, college student development, college student personnel administration, or a closely related field.
  • Three (3) years of experience in a university setting.
  • Some supervisory and/or leadership experience.

 

PREFERRED QUALIFICATIONS:

  • Experience working with students in crisis.
  • Experience with student conduct, specifically residentially-based

 

APPLICATIONS:

Applications will be accepted online on the LSU Careers website. The search committee will begin reviewing applications immediately and continue to accept applications and nominations until the position is filled. However, in order to assure the fullest consideration, candidates are encouraged to have complete applications submitted by October 24.  Requested application materials include a letter of interest; curriculum vitae or resume; and the names, telephone numbers, and e-mail addresses of at least three professional references. Salary will be competitive and commensurate with qualifications.  An offer of employment is contingent on a satisfactory pre-employment background check.

 

 

   

Additional Job Description:

Essential Personnel -This position may be required to report to campus in times of emergency and/or closure per PS-18.

 

FERPA -As with all LSU employees, due to this position title and/or responsibilities, this position has an obligation to assist students in the acquisition of necessary services. Should a student appear in need of or seek assistance with issues of an emotional, behavioral, or mental health related matter they should be referred to the proper service within the Student Health Center. In situations where the student creates an impression that they are a danger to themselves or others, the advisor should immediately contact the Care Team, the Dean of Students or the appropriate law enforcement agency. The employee outside of those rights contained within FERPA should create no impression of client or patient confidentiality.

 

 

 

Special Instructions:

Please provide your cover letter, resume, and three professional references including name, title, phone number and e-mail address. A copy of your transcript(s) may be attached to your application (if available). However, original transcripts are required prior to hire.

   

Posting Date:

September 24, 2022

   

Closing Date (Open Until Filled if No Date Specified):

  

Additional Position Information:

Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

   

Essential Position (Y/N):

Y

   

LSU is an Equal Opportunity Employer:

LSU believes diversity, equity, and inclusion enrich the educational experience of our students, faculty, and staff, and are necessary to prepare all people to thrive personally and professionally in a global society. We celebrate diversity and are committed to the principles of diversity and inclusion. We actively seek and encourage qualified applications from persons with diverse backgrounds, cultures and experiences. To learn more about how LSU is committed to diversity and inclusivity, please see LSU’s Diversity Statement and Roadmap. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact the Office of Human Resource Management (hr@lsu.edu).

 

   

HCM Contact Information:

Questions or concerns can be directed to the LSU Human Resources Management Office at 225-578-8200 or emailed HR@lsu.edu

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