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General Manager

Employer
Ball State University
Location
Indiana, United States
Salary
Salary Not Specified
Date posted
Sep 29, 2022

Job Details

Posting Details

Position Information

Position Title

General Manager

About this Opportunity

Interested in a dining management position that offers an excellent benefits package, paid time off and the opportunity for work/life balance? Ball State University has a professional leadership opportunity available in University Dining. The General Manager is responsible for directing, overseeing, and managing all food and beverage operation within a University Dining operation. The successful candidate will lead and supervise subordinates resulting in good organization and minimal stress, promote teamwork, and execute excellent customer service that exceeds customer expectations. To learn more about Ball State University Dining, please visit our website at: http://cms.bsu.edu/campuslife/dining.

Inclusive Excellence Statement

At Ball State University, inclusiveness and freedom of expression are a part of our enduring values and inform all of our efforts. We encourage applicants to familiarize themselves with our Inclusive Excellence Plan to learn more about our commitment and to identify how you might contribute to these efforts.

Benefits and Community

https://www.bsu.edu/about/administrativeoffices/humanresources/jobs/benefits-and-community/professional-staff

Live Near Your Work - If you are considering living near the Ball State area, please visit the following link to learn more about relocation and living in east central Indiana:

https://www.bsu.edu/about/live-near-your-work

FLSA

Administrative Exemption

Hrs/Week

40

Length of Assignment

Full-Time At-Will

Position Function

Direct, oversee, and manage all food and beverage operations of a major Ball State food service operation; requires skills in, but not limited to: supervision, leadership and team building; subordinate training; financial management and budgeting; purchasing compliance; food production; communication; productivity; labor management in a union environment; customer service; quality assurance; menu and detailed arrangements; safety and sanitation; HACCP and other regulatory compliance; unit marketing and promotion; facilities management including monitoring maintenance and repairs; develop a results-oriented teamwork environment through leadership and organizational skills resulting in workplace culture that exhibits a passion for excellence, fun and humor, innovation and creativity, ethical work practices, and personal integrity based upon the vision, mission commitments, values, and goals, established by BSU Dining and the unit.

Minimum Education

Bachelor’s degree from an accredited institution

Minimum Experience

Five years of direct or related work experience (exclusive of teaching) in commercial or institutional food service with demonstrated leadership and dynamic team building skills; five years of experience supervising a staff of 50 or more; management of food service revenues exceeding one million dollars in annual sales with demonstrated profitability achieved; demonstrated knowledge, leadership abilities and business acumen in executing successful business operations and customer service.

Minimum Other

Skills in oral and written communication; basic computer skills in Windows based word processing and Excel spreadsheet applications; satisfactorily complete required departmental training programs within established deadlines.

Authorization to work in the US

Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.

Preferred Education

Master’s degree from an accredited college or university in business administration, hotel, restaurant and institutional management, or related food service or business field.

Preferred Experience

Branded concept management as manager or general manager.

Preferred Other

Current certification in ServeSafe; FMP certification.

Pre-Employment Screening

Requires successful completion of a background check and education verification.

Position Title(s) Supervised

Chef, Supervisors, Cook I, Food Service Workers, Food Service Cashiers, Food Service Custodians, Stock Clerks, Bookkeeper, student and part-time employees.

Required Certifications

EEO Statement

Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.

About Ball State University

Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 22,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 120 undergraduate programs. We offer more than 140 master’s, doctoral, certificate, and specialist degrees, with many of them ranking among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.

There's more to discover IN Indiana! Visit the following link to learn more:

IN Indiana

Department

Woodworth Dining:134250

Department Information

Department Email or Phone Number

765-285-1967

Duties & Responsibilities

Ranking

1

Job Duty

Direct, lead, and supervise subordinates resulting in good organization and minimal stress; accurate, thorough and timely communication and other evidence of thorough direction and supervision; exhibit evidence of teamwork and execution of excellent customer service that exceeds customer expectations.

Ranking

2

Job Duty

Oversee and ensure that product preparation and presentation uncompromisingly meets departmental and/or licensed concept standards; exhibits excellence in all quality evaluative criteria including but not limited to taste, appearance, presentation, temperature, HACCP and sanitation as defined by the Indiana Food Code, NRA ServeSafe, safety and defined license agreement standards; successfully complete branded concept training (in state, out of state and/or on site); maintain certification in same.

Ranking

3

Job Duty

Manage the labor force; includes but not limited to prepare and oversee scheduling; supervise; train and orient; evaluate performance; counsel and discipline; handle disputes and grievances; approve payroll; monitor attendance; properly administer rules, regulations, policies, procedures, union agreements, and applicable laws governed by the university and/or local, state, or federal authority; prepare documentation for all aspects of labor force management.

Ranking

4

Job Duty

Properly execute training programs resulting in subordinate employees satisfactory completion of training before being placed in the job; includes meet requirements for licensed concepts; maintain training records and certification files in an up-to-date manner.

Ranking

5

Job Duty

Manage revenues and expenses; includes but not limited to, establish financial goals; compute and analyze food, labor, and other costs; prepare and evaluate financial statistics; administer appropriate controls as relates to inventories/stock level, unit security and theft; revenue collections and processing; waste management; oversee the payment of all expenses (including royalties) in a timely manner; make appropriate and timely decisions to maximize profitability; prepare annual budget and submit for approval under firm deadlines; uphold ethical business practices.

Ranking

6

Job Duty

Communicate with subordinate management daily and periodically as needed; includes but not limited to maintain a management log and shift meetings; assess the effectiveness of subordinates; provide candid, impartial feedback on a regular basis; continuously work with subordinates to enhance their professional development skills.

Ranking

7

Job Duty

Remain calm, courteous, and in control of all situations; have a positive impact on others; expected to demonstrate self-confidence; to maintain composure at all times especially under stress; manage disagreements to reach win-win situations; create an environment where all peers, subordinates, and customers are treated with dignity and respect and where university and departmental policies, rules, and regulations are consistently administered.

Ranking

8

Job Duty

Contribute to the planning of standard and custom menus as well as develop an optimum sales mix for the unit; such suggestions will exhibit creativeness; meet customer expectations and budget; meet all generally accepted menu evaluative criteria (flavor, taste, color, texture, etc.); will include consideration of cutting-edge and/or trend-setting cuisine.

Ranking

9

Job Duty

Oversee and purchase food and supplies from approved contract suppliers; assure compliance with all license agreements in relation to purchasing food and supplies for each branded concept; execute weekly food and supply inventories maintaining appropriate unit inventory levels; execute purchasing responsibilities under the rules, regulations, and ethical practices established by the university.

Ranking

10

Job Duty

Develop effective marketing and promotion for the unit in conjunction with departmental assistance and approval from the Director of Dining and Dining Marketing Coordinator and Assistant Director of Operations; plan and execute special event, marketing and promotion in a timely manner.

Ranking

11

Job Duty

Monitor maintenance and repair needs of building and equipment; includes report problems to the proper personnel; budget for needs in a timely manner; maintain the unit and unit equipment in excellent, safe, well repaired condition at all times.

Ranking

12

Job Duty

Establish, execute and evaluate personal and unit goals; contribute to departmental goal setting and achievement; serve in a contributory and effective manner on teams, committees, and task forces.

Ranking

13

Job Duty

Maintain and enhance management skills through professional development; includes but not limited to Training and Development workshops and seminars, NACUFS or other organization programs, branded/licensed concept training; university classes, professional magazines and journals, and departmental training opportunities.

Ranking

14

Job Duty

Perform other related duties as assigned.

Posting Detail Information

Posting Number

202201133P

Number of Vacancies

1

Desired Start Date

10/31/2022

Position End Date (if temporary)

Open Date

09/29/2022

Applications Accepted Through Date

10/13/2022

Open Until Filled

No

Information regarding transcripts

The option to upload transcripts is available. Original, official transcripts showing the highest related degree earned is required at the time of hire (even if obtained at BSU). Degree verification will be conducted.

Special Instructions Summary

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents
Required Documents
  1. Resume
  2. Cover Letter
Optional Documents
  1. Undergraduate Transcripts


Company

Ball State

Founded in 1918 in Muncie, Indiana, the public research university has grown to more than 22500 students

Spirited and motivated, we learn, grow, and take flight. Our faculty and staff—everyone in our community—embrace students as learning partners from day one. In classrooms and labs, in immersive learning projects, on the sports fields—with creativity and determination—Cardinals Fly. We are grounded in our values, lifted by our knowledge, and go confidently upward toward ever greater opportunities. Ours is a simple promise: to challenge each other to excel. And with Beneficence as our guide—We Fly.

 

We are committed to excellence through a talented and diverse faculty and staff. Inclusiveness and freedom of expression are a part of our enduring values and inform all of our efforts. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world. We are excited that you want to join us in these endeavors!

The university offers excellent benefits, including health care and retirement plans, tuition assistance for employees and dependents, and generous time off with pay. 

Ball State II

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