Information Desk Representative

Job no: 503230
Work type: Full-time
Location: Brookhaven, Garland Center, Richland, Various locations
Work Schedule: Various Shifts (40 hours per week - some nights & weekends)

Job Title Code
CAG

Salary Level
N02

Salary Range (Full-Time)
$32,000 yr + (commensurate with education and experience)

Hourly Rate (Part-Time)
$15.38 per hour

Business Travel
N/A

FLSA
Non-Exempt

Position Type
Staff

Position Summary
Provides support services for a large volume of calls and/or in person traffic originating from the location’s main numbers and/or college main student/visitor traffic area(s). Exercises a high level of initiative and independent judgment in answering questions, in filling requests for information, and directing visitors to correct individuals/departments.

Required Knowledge, Skills & Abilities
• Must be able to greet individuals in a courteous and professional manner.
• Has broad knowledge of all services within the location and uses information to answer questions or refer individuals to the appropriate department.
• Ability to interpret and apply administrative and departmental policies and procedures.
• Demonstrated ability to keep track of details and procedures accurately and thoroughly.
• Shows respect and sensitivity for cultural differences; promotes a harassment-free environment; treats individuals with respect; inspires the trust of others; works with integrity and ethically; upholds values, goals and mission of the organization/district.
• Ability to build and maintain working relationships with a diverse, multicultural constituents and stakeholders within the Dallas College community network.
• Must have excellent organizational and multi-tasking skills and the ability to adapt to frequent changes in the work environments.
• Ability to promote a positive image of the organization/campus.
• Demonstrates good professional working relationships by providing assistant and information to internal/external visitors, students, staff, and faculty.
• Must have excellent interpersonal and customer service skills.
• Knowledge of customer service etiquette, appropriate office practices and procedures with an emphasis on campus/location protocols.
• Must be able to communicate effective and in a respectful tone and manner and promote cultural diversity in the workplace.

Physical Requirements
• Subject to standing, walking, sitting, bending, reaching, kneeling, pushing, and pulling. Work is routinely performed in an office environment.
• Work performed may be repetitious, and stressful as the day is spent answering continuously ringing telephones and sometimes encountering difficult or irate callers or visitors. Occasional lifting of objects up to ten (10) pounds.

Minimum Knowledge and Experience
High school diploma or GED equivalent plus one (1) year of related experience. Additional work hours may be required during peak registration periods at campus locations including some Saturdays or during Board meetings. *** Will be subject to a criminal background check. Some positions may be subject to a fingerprint check. ***

Essential Duties and Responsibilities

• Depending on assigned location, will serve as a centralized point of contact for greeting, welcoming, and directing visitors appropriately and notifying appropriate personnel of visitor’s arrival.
• Greets visitors in person or via telephone, answering or referring inquiries.
• Directs visitors by maintaining employee and department directories.
• Monitor visitor access and maintains security awareness by following procedures, i.e., monitoring logbook and/or issuing visitor badges.
• May issue parking passes.
• Maintain a safe, efficient, well-organized reception area.
• Provides general administrative/clerical support and contributes to the team effort by accomplishing related tasks as needed.
• Follows policies and procedures, completes tasks correctly, and on time; supports organization’s goals and values.
• Observes safety and security procedures and reports potentially unsafe conditions.
• Uses equipment and material properly.
• Contributes to building a positive team spirit.
• Listens to others without interrupting; keeps emotions under control.
• Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; exhibits objectivity and openness to others’ views; gives and welcomes feedback.
• Values diversity and treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions.
• Maintains confidentiality of business documents and students records in compliance with FERPA regulations.
• Schedule conference and meeting rooms.
• May coordinate physical arrangements for special events, meetings, projects, etc.
• Researches and assimilates information concerning on-going district/campus functions and operations to provide accurate and timely information to all visitors or callers.
• Accurately provide information being requested.
• Pursues training and development opportunities and strives to continuously build knowledge and skills.
• Responds promptly to customer needs and/or requests for service and assistance.
• Has excellent interpersonal, verbal, and written communication skills; good attention to detail; is reliable and takes initiative.
• Identifies and resolves problems in a timely manner, analyzing and developing alternative solutions; works well in a team environment.
• Uses reasoning even when dealing with emotional topics.
• Completes required Dallas College Professional Development training hours per academic year.
• Performs other duties as assigned.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position.  Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.

Dallas College is part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression.  Dallas College complies with the Americans with Disabilities and Veterans Act.

Assigned work locations are Brookhaven, Richland campus and Garland Center.

Advertised: 29 Sep 2022 Central Daylight Time
Applications close: 13 Oct 2022 11:55 PM Central Daylight Time