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Assistant, Information

Guilford Technical Community College
North Carolina, United States
Salary Commensurate with experience
Posted Date
Sep 30, 2022

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Position Type
Faculty Positions, Education, Instructional Technology & Design, Science, Technology & Mathematics, Other Science & Technology, Administrative, Business & Administrative Affairs, Business & Administrative Support, Other Business & Administrative Affairs, Student Affairs, Admissions, Enrollment, Retention & Registrar
Employment Level
Employment Type
Full Time
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The Information Assistant provides general college information and performs a variety of technical services related to admissions, records, financial aid and registration for students, faculty, staff and the general public who contact the Enrollment Services Center, Counter or Call Center. The Information Assistant serves as an intricate part of the college's front door team and provides superior customer service; s/he supports the Enrollment Services goals and objectives

Education Required:
High school diploma or GED equivalency.

Education Preferred:
Associate degree in office technology or a related field from a regionally accredited post-secondary institution

Experience Required:
  • One year clerical experience.
  • Experience with data entry/processing (as determined by a GTCC pre-employment skills test).
  • Experience in a customer service environment.

Experience Preferred:
  • Greater than one year of clerical experience.
  • Experience working in an educational customer service environment.
  • Experience with an integrated student information system, e.g., Ellucian Datatel, Banner or Jenzabar.
  • Previous experience working in a call center.
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