Program Manager, Donor Recognition and Reporting

Program Manager, Donor Recognition and Reporting

Job no: 530380
Work type: Officer of Administration
Location: Eugene, OR
Categories: Admissions/Financial Aid/Enrollment Management, Communications/Public Relations/Marketing, Development, Student Life/Services, Planning/Project Management

Department: University Advancement
Appointment Type and Duration: Regular, Ongoing
Salary: $40,000 - $46,000 per year
Compensation Band: OH-OA03-Fiscal Year 2022-2023
FTE: 1.0
Application Review Begins

October 19, 2022; position open until filled
Special Instructions to Applicants

Please submit the following with your online application:

• A cover letter in which you clearly describe how your knowledge, skills, and abilities prepare you for the job responsibilities and requirements outlined in the job announcement.
  
• A resume of your educational and professional work experience.
  
  Please Note: We may contact applicants who meet the minimum requirements in the job posting to request additional information for the next stage of review.
  Department Summary
  
  University Advancement (UA) supports the University of Oregon's (UO) mission of providing exceptional teaching, discovery, and service by strategically positioning the university to create awareness, build long-term relationships, and secure resources that increase understanding and further its aims. The division consists of approximately 200 employees primarily working out of Eugene, with offices in Portland and Bend. We are committed to fostering equity and inclusion in a welcoming, safe, and respectful environment that recognizes the value of all members of our community.
  
  The Advancement Strategies and Technology Innovation (ASTI) department is focused on finding the solutions for foundational issues that will best position University Advancement to achieve its goals around engagement and fundraising. The department has a unique function in that it is based in Advancement, but also has a strong working partnership and provides strategic direction to the University of Oregon Foundation (UOF) and UO Information Services staff.
  
  As part of Advancement Strategies and Technology and Innovation (ASTI), the Office of Stewardship and Donor Services (SWDS) (includes Development Communications) manages donor relations, special events, volunteer coordination, gift administration, and donor communication. It is responsible for the design and implementation of a program of donor recognition and stewardship for annual donors (The Loyalty Circle), high-level cumulative giving donors (The Visionary Circle), corporate donors (Corporate Partners), bequest donors (The Legacy Circle), endowment donors and volunteers to the University of Oregon. SWDS works cooperatively with the UO President and administrators, school, and college fundraising staff, and UO donors to provide a university-wide stewardship and cultivation program that moves prospects and donors toward solicitation readiness.
  
  Donor Recognition and Reporting (DRR) is responsible for the management, growth, and implementation of a program of recognition, stewardship, and reporting for university donors. DRR ensures university donors feel connected to the university through personalized communication that builds trusting relationships, inspires generosity, and demonstrates responsible stewardship of their gifts.
  Position Summary
  
  The Program Manager, Donor Recognition and Reporting (program manager) is responsible for the implementation and management of a centralized scholarship stewardship program, under the direction of the Director of Donor Recognition and Reporting (director). The program manager works closely with scholarship recipients to collect gratitude and impact statements to create impact reports for donors.
  
  To be successful, the program manager will need to utilize independent judgment to successfully create and build relationships with scholarship recipients and identify the most efficient method for collecting statements and information from students. This position has access to confidential information which must be maintained. This position also requires excellent written and verbal communication skills for internal and external audiences as well as technical skills and data management.
  
  Based on industry standards, this position is expected to participate in continued professional growth and implement best practices for donor relations.
  Minimum Requirements
  
  
• Bachelor's degree, or equivalent combination of skills and experience.
  
• One year of constituent relations (e.g., donor, customer, or member relations), including relevant project or program management experience in a complex and diverse organization.
  Professional Competencies
  
  
• Independence and creativity in project management and implementation.
  
• Excellent computer skills using relational databases, MS Office applications, or equivalent software.
  
• Strong understanding of and competence with donor software tools and systems strategy as it relates to fundraising and donor experience.
  
• Excellent writing, editing, and communication skills.
  
• Strong interpersonal skills with internal and external audiences and persons in diverse work groups.
  
• Demonstrated organizational, problem-solving, and time management skills.
  
• Excellent attention to detail and follow-through.
  
• Ability to work some evenings and weekends to participate with donor experiences as necessary to represent the Office of Stewardship and/or the University.
  
• Ability to set priorities, take initiative, be proactive and follow up, and manage diverse responsibilities and multiple tasks.
  
• Ability to interact, communicate, and work effectively with individuals, recognizing and respecting the many and varied identities of each person.
  
• Ability to adapt as new situations arise.
  
• Ability to initiate connections and collaborate with colleagues and industry cohorts.
  
• Ability to provide excellent, donor-focused customer service while maintaining discretion and confidentiality.
  
• Commitment to promoting and enhancing diversity, equity, and inclusion.
  Preferred Qualifications
  
  
• Experience in higher education advancement or a large non-profit fundraising environment.
  
• Familiarity with the University of Oregon.
  
• Experience with customer relations management (CRM) software (e.g., Ellucian Advance) and other customer services, video, or design software such as ThankView, InDesign, and Tableau.
  
  FLSA Exempt: Yes
  
  All offers of employment are contingent upon successful completion of a background inquiry.
  
  University of Oregon students and employees are required to be vaccinated against COVID-19. For additional information see: https://hr.uoregon.edu/uo-covid-19-vaccination-requirement-employee-process.
  
  The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans and paid time off. For more information about benefits, visit http://hr.uoregon.edu/careers/about-benefits.
  
  The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at uocareers@uoregon.edu or 541-346-5112.
  
  UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.
  
  In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at https://clery.uoregon.edu/annual-campus-security-and-fire-safety-report.
  
  
  
  To apply, visit https://careers.uoregon.edu/en-us/job/530380/program-manager-donor-recognition-and-reporting
  
  
  
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