Assistant Director of Student Outreach and Support Services

Founded in 1917, Providence College (PC) is a premier Catholic liberal arts institution steadfastly committed to academic excellence through a dynamic core curriculum, a distinctive Development of Western Civilization Program, and abundant experiential learning opportunities. The only U.S. higher education institution administered by the Dominican Friars, PC is committed to providing a variety of opportunities for intellectual, social, moral, and spiritual growth in a supportive environment. Providence College believes that cultural and intellectual pluralism is essential to the excellence of its academic programs, and strives to foster an academic culture and campus community reflecting the global environment in which we live and work.

The approximately 105-acre campus is situated in Rhode Island’s capital city and is close to the many cultural and educational offerings of Rhode Island’s “renaissance city.” Additionally, Providence is located an hour from Boston and just a few hours from New York City.

For years, Providence College has been recognized in the U.S. News & World Report “Regional Universities – North Category” and has been commended by several other ranking publications.

Posting Details

Position Information

Position Title Assistant Director of Student Outreach and Support Services Overview
Engage in outreach and provide support to students in need of additional support and resources. Provide case management and coordination for students of concern, including coordination of action plans and continuity of care with the College’s Care Team. Coordinator student non-academic accommodations. Essential Duties:
1. Serve as a case manager for students referred to the college’s CARE Team. Collect, evaluate, and record all facts pertaining to student cases. Manage the CARE Team database and other confidential files. Establish and maintain effective working relationships with key constituents, including Residence Life, Chaplains Office, Public Safety, Student Health, Personal Counseling, Title IX, Community Standards, and Student Success Center. Assist in compiling, analyzing and summarizing data for term and annual reports. Develop report templates and distribute regular and ad hoc reports for internal use. Attend weekly CARE meetings and regular CARE trainings.

2. Provide comprehensive support to students experiencing personal, health, and other challenges. Provide support to students who experience temporary separation throughout their leave (ex. leave of absence, suspension, etc.). In appropriate circumstances, conducts wellbeing checks, provides support when students experience acute physical or mental health issues, family concerns, transition and adjustment difficulty, and a variety of other issues that impact a student’s ability to be successful. Resolve such situations in a way that prioritizes the safety of the student and others in the community; respects student agency, encourages resilience, and facilitates personal development; and restores health and wellbeing.

3. Serve as a resource and consultant to faculty, staff, and students on recognizing and responding to students at risk and reporting concerns. Work with campus partners to create effective outreach, peer initiatives, activities, and prevention programs, including but not limited to nutrition, mental health, substance use, interpersonal violence, sleep management, body image, and physical activity.

4. Receive and process requests for, and communicate decisions regarding, non-academic disability accommodations. Coordinate communication between students, families, and appropriate college departments in support of student access. Report to supervisor concerns regarding campus access and collaborate with the Student Success Center in support of students with disabilities. Marginal Duties:
1. Serve as a Campus Security Authority ( CSA ) as defined by the Clery Act, and ensure the appropriate, timely, and accurate reporting of crimes on campus, and serve as a mandated reporter under college policy.

2. Perform all other duties as may be required.

Education and Experience Required

• Master’s Degree in Student Personnel, Counseling, Social Work, Higher Education or related field from an accredited institution required
• Minimum of two years’ of full time professional experience with case management, student conduct, or related student affairs experience or an equivalent combination of education and experience
• Demonstrated experience with, and sensitivity to, individuals of diverse cultural backgrounds and a commitment to a diverse community
• Ability to work effectively with students in distress; building engagement, assessing needs, and implementing action plans
• Ability to work collaboratively in a team environment
• Excellent verbal and written communication skills
• Adept with databases and digital systems
• Ability to interpret federal and state non-discrimination laws, including Title IX, VAWA, FERPA, ADA, and other applicable laws and regulations
• Outstanding customer service skills
• Knowledge of student development theory and an understanding of current trends in case management and student conduct
• Ability to effectively manage a significant caseload, with multiple responsibilities and deadlines

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting in a normal seated position for extended periods of time
• Reaching by extending hand(s) or arm(s) in any direction
• Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard
• Communication skills using the spoken word
• Ability to see within normal parameters
• Ability to hear within normal range
• Ability to move about

Employee Status Full Time Union Status Non-Union Shift: If other, please enter regular schedule. EEO Statement
Providence College does not discriminate against any person because of race, color, national and ethnic origin, sex, gender, except where gender is a bona fide occupational qualification, sexual orientation,gender identity, religion, disability, age, veteran status, or genetic information. The College will develop,and from time to time update, an affirmative action program and will insist on a good-faith effort on thepart of its employees to comply with the program. The College will request and expect its agents andthose with whom it conducts its affairs to meet the commitment of this important program.

Posting Detail Information

Requisition Number AS719P Closing Date Open Until Filled Yes Special Instructions to Applicants Supplemental Questions

Required fields are indicated with an asterisk (*).

Documents Needed To Apply
Required Documents

1. Resume
2. Cover Letter

Optional Documents