Helpdesk Technician I 998218

Xavier University is part of the 500-year-old Jesuit Catholic tradition of academic excellence in the liberal arts and is strongly committed to enhancing equity, inclusion, and diversity. These values are central to our mission. We strive for a climate of respect and inclusiveness that welcomes and supports members from diverse backgrounds and life experiences, is committed unreservedly to open and free inquiry, and deliberately seeks out multiple perspectives.

Xavier University invites applications for Help Desk Technician. This individual will serve as primary Help Desk support for students, faculty, and staff. The position provides software, hardware, and network problem resolution. The qualified individual will communicate with users in a friendly, effective manner, providing technical solutions, non-technical definitions and assistance, and end-user training as needed. The technician also records, tracks, and escalates tickets as needed, as well as trains and mentors, Help Desk student staff as necessary to maintain consistent, effective service.

Required Qualifications:

• Proficiency in working with and troubleshooting Windows and Mac operating systems, printers, scanners, computer peripherals, and mobile devices (iOS, Android)
• Proficiency with Microsoft Office and Office 365 products.
• Ability to perform basic PC hardware troubleshooting, imaging, and data migration.
• Experience with ITSM/ticketing software.
• Excellent customer service and problem-solving skills.
• Excellent oral/written communication skills.
• Ability to thrive in a team environment yet tackle issues without supervision if warranted.

To ensure consideration, qualified/interested applicants must submit a cover letter, resume and the names and contact information of three professional references on Xavier University's website by October 12, 2022 . Candidates are asked to include with their cover letter a brief statement on how they might support/contribute to Xavier’s commitment to diversity and inclusion.

Xavier University is an Equal Opportunity Employer committed to enhancing equity, inclusion, and diversity. All qualified applicants will receive consideration for employment without discrimination on the basis of race, skin color, ethnicity, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability.

Xavier University requires all employees to be fully vaccinated against COVID-19. Newly hired employees will be required to provide vaccination status upon on-boarding. Vaccine exemptions may be granted for medical or religious reasons.

Benefits

Xavier University offers a wide array of complementary and affordable benefit options, to meet the financial, educational, health, and wellness needs of you and your family. Eligibility varies by position and employment class.

• Comprehensive insurance plans including medical, dental, vision, and prescription coverage
• Tax advantaged accounts including health savings account, flexible spending accounts, and dependent care account.
• Financial security via life and long-term disability insurance, accident and illness insurance, and retirement savings plans.
• Generous paid time off work options including vacation, sick leave, and holidays.
• Tuition remission for employees and their eligible dependents.