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Academic Services Advisor

University of North Carolina, Wilmington
North Carolina, United States
Salary Not Specified
Posted Date
Sep 15, 2022

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Position Type
Administrative, Student Affairs, Academic Advising & Academic Support Services, Student Activities & Services
Employment Type
Full Time
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Posting Details

Posting Details

​Benefits of Working at UNCW

Want to become a soaring UNCW Seahawk and work at one of the best universities on the East Coast? Want to put your toes in the sand after a day of work? The University of North Carolina Wilmington offers a wonderfully vibrant university community along with a beautiful location just miles from the beach.

Employees of UNCW are provided a comprehensive benefits package as well as other programs, resources, policies, and practices that help to support a work/life balance. Our programs have been designed to provide a variety of choices to best fit your needs and the needs of your family. Full time employees are eligible for dental, vision and health insurance plans. Health insurance benefit plans eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.

Full time employees are also eligible for up to three (3) paid waivers from the state and then UNCW provides an additional two waivers in the summer for classes taken only at UNCW including the application fee and book rental. In addition as a full time employee, UNCW offers a free membership to the Campus Recreation Center, free vaccine and booster shots offered on campus, meditation and yoga sessions, voluntary supplemental insurance coverages, pretax flexible spending accounts, 12 paid holidays, 24 hours of paid community service leave time, paid vacation and sick leave accrual and family medical leave after 12 months of continuous service

We also offer an abundance of training and development programs through our Dare to Learn Academy , Skillport , and the employee assistance program , many of which are offered free of charge.

Working Title

Academic Services Advisor

External Link to Posting

Vacancy Number


Position Number


Location of Workplace

Main UNCW Campus


College of Arts and Sciences Admin - 32000


Academic Affairs - 30000 Division

Brief Summary of Work for this Position

The Student Success Advisor works as part of a growing team in the Academic Resource Center ( ARC ) in the College of Arts and Sciences. Working with other staff and faculty, the advisor provides support to help position students for success during and after their time at UNCW . Student Success Advisors work with students from diverse populations with different strengths and needs. Our students take courses on-campus, online, and through the IMC accelerated program.

The Student Success Advisor is responsible for:
  • Educating students about the requirements for general education, their program of study, and graduation, as well as helping them understand university policies.
  • Helping students explore career and graduate school opportunities and connecting them to other campus and community resources.
  • Providing academic coaching and crisis support when needed.
  • Collaborating with departmental faculty and staff around student issues.
  • Providing proactive and timely outreach, referrals, and intervention to help students reach their goals.
  • Meeting with prospective and continuing graduate students in the M.A. Integrated Marketing Communication ( IMC ) online accelerated program ( OAP ).
This position relies heavily on effective communication via phone, video conference, email, and other forms of communication; therefore, Student Success Advisors need to be excellent communicators, self-starters, quick learners, and able to work in a collaborative environment. This position reports to the College of Arts and Sciences Assistant Director of Academic Services.

Minimum Education and Experience Requirements

Master’s Degree in higher education or related area OR hold a master’s degree with at least 3 years of related work experience with a university or college setting.

Preferred Education, Knowledge, Skills & Experience

Preferred Education, Knowledge, Skills & Experience:
  • Demonstrated experience of effectively working in a matrix organization
  • Experienced with an assessment of programs and services
  • One or more years of experience working exclusively with an online student population and/or online advising model
  • Possess a proven track record for effective advising, coaching, and communication skills within a diverse student population.
  • Knowledgeable of relevant federal, state, and local laws, university regulations, and programs/policies required for compliance
  • Applications such as Microsoft Office Suite, as well as enterprise platforms (Banner, Degree Works, Web Now, Apply Yourself, etc.)
  • Possess strong communication, interpersonal, and organizational skills – Demonstrated professionalism in effective judgment and professional integrity.
  • Ability to manage time effectively in a busy environment.
  • Demonstrated commitment to and execution of customer service.
  • Experienced with and a passion for working with students from diverse backgrounds in both face-to-face and distance/online environments.
  • Ability to utilize and learn various advising and software applications, learning platforms, and technology-based delivery systems.
  • Knowledgeable of best practices and theoretical foundations in the field of adult learning, student development, advising, and student services.
  • Ability to work irregular work hours, including occasional evening and weekend hours and holiday hours, to meet diverse needs, e.g., adult learners and working professionals in the accelerated program.
Required Certifications or Licensures


Primary Purpose of Organizational Unit

As the academic core of UNCW, the College of Arts and Sciences engages students in a transformational education through free inquiry and the open exchange of ideas that celebrates all forms of diversity.

By fostering critical thinking, creativity, and adaptability through the integration of transdisciplinary research, applied learning, and community engagement, the College prepares individuals for meaningful and ethical civic engagement in a globalized society; provides a strong foundation in knowledge and skills necessary to flourish in our professional and personal endeavors; and creates and disseminates knowledge and expression in the arts, humanities, natural sciences, and social sciences to enrich the world and address the concerns of our community and beyond.

College/School Information

University Information

The University of North Carolina Wilmington, the state’s coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and a community rich in diversity, inclusion and global perspectives.

A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to- BSN program, an Executive M.B.A. program structured for working professionals, and the nation’s only bachelor’s degree program focused on coastal engineering.

The university’s efforts to advance research and scholarly activities have earned UNCW the elevated designation of “Doctoral Universities: High Research Activity” institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.

UNCW has been part of the University of North Carolina System since 1969.

EEO Statement

At the University of North Carolina at Wilmington ( UNCW ), our culture reflects our values of inclusion, diversity, globalization, ethics and integrity and innovation and we are committed to providing equality of educational and employment opportunity for all persons without regard to race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents – except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs. UNCW believes that embracing the unique contributions of our faculty, staff and students is critical to our success and paramount in being recognized for our global mindset.

Eligibility for Employment

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Number of Openings

Special Notes to Applicants

Applications will be accepted until 11:59pm EST on September 30 2022, the position closing date.

To apply, please complete the online application and attach the following materials as an Adobe PDF document including:

1) Cover Letter
2) Resume
3) Names and contact information for three references

If needed, applicants may upload additional materials under the Other category.

Note that letters of application without the requested components will not meet the application requirements. Please note that a minimum of three professional references are required for all applications. Letters of reference may be requested at a later date.

Please direct questions to the following individuals:
  • Search Questions, Maggie Bannon
  • Online application process, Gail Killman
Months Per Year

12 Months


1.0 (40 hours per week)

Type of Position


Anticipated Ending Date if Time-Limited Positions

Job Posting Date


Posting Close Date

Applicant Documents
Required Documents
  1. Resume
  2. Cover Letter
  3. List of 3 Professional References
Optional Documents
  1. Other
Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * How did you learn of this opportunity with UNCW? (2022)
    • UNCW Website
    • UNCW LinkedIn Page
    • UNCW Twitter Account
    • UNCW Employee Referral
    • UNCW Instagram Account (UNCW_jobs)
    • UNCW Job Alert
    • Chronicle of Higher Education
    • Diverse Issues in Higher Education
    • Glassdoor
    • Higher Ed Jobs
    • Hispanic Outlook
    • Indeed
    • Inside Higher Ed
    • North Carolina Job Network
    • Women in Higher Education
    • Craigslist
    • Other

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