Director, New Student and Family Programs

San Jose State University
California, United States
Salary Not Specified
Posted Date
Sep 28, 2022

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Position Type
Administrative, Academic Affairs, Other Academic Affairs, Business & Administrative Affairs, Community Relations & Institutional Outreach, Student Affairs, Admissions, Enrollment, Retention & Registrar, Other Student Affairs, Student Activities & Services
Employment Type
Full Time

Job Summary

Working under general direction from the Associate Vice President of Student Success, the Director of New Student and Family Programs is charged with the planning, implementation, leadership and oversight of the mandatory SJSU new student orientation program for approximately 9000 incoming frosh and transfer students, and the SJSU Parent & Family Orientation, which introduces incoming students, their parent(s) and/or family members to the university community and its resources, policies, and procedures in approximately 20 orientation sessions held during the summer and three orientation sessions in January. The Director also supervises the Spartan Village mentoring program for over 4000 first year students, which contributes to improving first year retention rates, and a Pre-college programs for 1000 historically underrepresented, first generation, Pell eligible students. The incumbent is responsible for the overall management, planning, administration, direction, fiscal administration and evaluation of the New Student and Family Programs department with multiple funding sources in excess of $2M.

The incumbent is responsible for development and implementation of an easily navigated, student-learning focused transition from intent to enroll of admitted students through matriculation including appropriate unit-related policies and procedures. The incumbent supports the transition process as it relates to yield programs including Admitted Spartan Day and parent/family programming such as Parent and Family Weekend. The incumbent is responsible for the recruitment, training, supervision, evaluation, and assessment of four professional staff, and four graduate interns from the Association for Orientation, Transition, and Retention (NODA) who assist and coordinate programming related to Orientation and other transition activities. The incumbent also oversees the supervision, hiring, training and performance evaluation of 40 orientation leaders and 35-40 Spartan Village mentors.

Key Responsibilities
  • Develop a campus-wide orientation program for 9000 new undergraduate students and parents/families that directly contributes to a successful transition and high first year retention for new SJSU students as well as helps ensure the elimination of equity gaps in first year retention rates.
  • Lead and manage the daily operations of New Student and Family Programs.
  • Direct the coordination of the Spartan Village First Year Engagement Program. Assign new students to houses, identify alumni namesakes, recruit and train house leaders, and coordinate engagement activities in the fall semester.
  • Create programming in collaboration with Enrollment Management, Undergraduate Admission & Outreach, Next Steps Committee, Early Start, the Educational Opportunity Program (EOP), Spartan Athletics, International Student and Scholar Services, the College Student Success Centers, Student Involvement, University Housing Services and the Accessible Education Center (AEC) in order to manage a purposeful transition for all first time frosh students, transfer students, and their parent(s) and family members.
  • Lead parent/family programs and initiatives including coordination of Parent and Family Weekend and development and activities of the Family Advisory Board.
  • Create publications regarding orientation including brochures, confirmation letters, programs, handbooks, and other communication intended for new students and families.
  • Develop and administer the orientation and NSFP budget totaling $2 million from multiple funding sources to include compliance with the Campus Fee Advisory Committee (CFAC), Office of Budget and Finance, and CSU/SJSU standards and protocols.
  • Determine budget allocations and priorities based on enrollment forecasting. Develop and submit annual business plan to the VP for Student Affairs and University Budget Office which entails projecting revenue and expenditures.
  • Lead process and strategy for COVID compliance for new students in close collaboration with Student Wellness and University Housing Services. Conduct weekly meetings during summer months to monitor compliance, communications, and attendance/ rescheduling procedures to enhance yield of incoming class.
  • Develop, execute, evaluate and assess orientation programming effectiveness for both student learning outcomes and general student and parent/family member satisfaction.
  • Advise on the design and facilitation of FAB’s annual survey with parents and families, in collaboration with Institutional Research.
  • Supervise, hire, train and evaluate the Orientation Coordinator, Parent and Family Coordinator, and the First Year Experience Coordinator to ensure a high attention to detail in the planning, set-up, and execution of the multiple orientation sessions, communication, and participation in other transition activities.
  • Supervise, hire, train and evaluate the Administrative Support Coordinator to ensure coordination of Next Steps enrollment/orientation registration, creation of materials, sharing lists with campus stakeholders, and responding to student and parent inquiries. Assist academic colleges with advising and registration plans and materials in preparation of each orientation session.
  • Supervise the work performance of undergraduate student staff (60+) and conduct regular performance reviews to provide feedback for enhanced performance.
  • Produce training materials on programming, event management, and facilitation skills for student employees and graduate interns.
Knowledge, Skills & Abilities
  • Demonstrated ability to successfully plan and implement large scale events
  • Knowledge in the field of orientation, transition, eliminating equity gaps and retention or related area
  • Demonstrated ability to successfully lead and facilitate training and development for undergraduate and graduate student leaders
  • Demonstrated ability to provide high quality customer service in a high demand environment
  • Demonstrated ability to effectively train, develop & supervise student orientation staff
  • Skilled in assessment of program and student learning outcomes and ability to adjust program from feedback
  • Demonstrated ability to set expectations, determine accomplishments, and results and evaluate performance.
  • Strong fiscal, administrative, and organizational skills
  • Demonstrated ability to analyze complex data and propose solutions
  • Demonstrated ability to work within strict fiscal spending parameters, while also offering a quality transition program experience for participants
  • Excellent verbal and written communication skills.
  • Ability to compose business correspondence, edit and use correct spelling, punctuation and grammar.
  • Knowledge and ability to utilize various software applications such as Word, Excel, Google, Outlook, and Internet Explorer with high degree of accuracy and speed.
  • Excellent interpersonal skills to establish and maintain professional relationships with students, staff, faculty, campus and system-wide administrators, and visitors to the campus community. Ability to use tact and diplomacy.
  • Ability to maintain strict confidentiality at all times in a highly confidential office.
Required Qualifications
  • Master's Degree in Counseling, Higher Education Administration, Educational Administration or related field from accredited university. A Doctorate degree and appropriate internship in a job-related field may be substituted for two years of required professional experience
  • Four years of professional level experience within higher education working with student service functions, program development and/or academic support programs
  • Two years of progressive leadership or supervisory/work lead experience in a higher education setting
  • Experience working with historically underserved student populations
  • Experience developing/forecasting a budget
  • Experience with student learning, achievement, and graduation

A valid driver's license is required for this position. Out of state candidates selected for the position must obtain a State of California driver's license within 10 days of hire in accordance with the California Department of Motor Vehicles regulations.

Once hired the employee must successfully complete the Defensive Driver Training Program provided by the State of California for California State University campuses.

Preferred Qualifications
  • Doctoral Degree in Counseling, Higher Education Administration, Educational Administration or related field from accredited university
  • Five years of professional level experience within higher education working with student service functions; program development and/or academic support/transition programs
  • Three years of experience in a managerial, supervisory or work lead role within higher education
  • Experience in college student orientation programs
  • Experience assessing the experiences of historically underserved student populations
  • Experience developing/forecasting a budget
  • Experience with data collection and assessment reporting
  • Excellent written communication skills


Classification: Administrator II
Hiring Range: Commensurate with experience

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary .

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:
  • Resume
  • Letter of Interest
All applicants must apply within the specified application period: September 28, 2022 through October 26, 2022 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel

CSU Vaccination Policy

The CSU requires faculty, staff, and students who are accessing campus facilities to be fully vaccinated against the COVID-19 virus (including all booster doses of an approved vaccine for which an individual is eligible per current CDC recommendations) or declare a medical or religious exemption from doing so. As a condition of employment, any candidates advanced in a currently open search process should be prepared to comply with this requirement as well as with other safety measures established on the campus. The system wide policy can be found at and questions may be sent to .

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at .

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at .

Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).

Advertised: September 28, 2022 (9:00 AM) Pacific Daylight Time
Applications close:

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