Associate Director of Financial Aid Operations
- Employer
- Ball State University
- Location
- Indiana, United States
- Salary
- Salary Not Specified
- Date posted
- Sep 28, 2022
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Job Details
Posting Details
Position Information
Position Title
Associate Director of Financial Aid Operations
About this Opportunity
The Ball State University Office of Financial Aid and Scholarships is seeking an Associate Director for Operations. The successful candidate will report to the Assistant Vice President for Enrollment Planning and Management and Executive Director of Financial Aid and Scholarships and serve on the office senior leadership team. The individual will provide strategic administration of student financial aid programs through the effective implementation, configuration, and management of Banner computer software for financial aid. The individual will work closely with the current operations staff to provide oversight of the application processing flow, system documentation, and staff training in system related functions. The successful candidate will assist in completion of surveys such as IPEDS and U.S. News and World Report and reporting to facilitate operations and strategic planning.
Inclusive Excellence Statement
At Ball State University, inclusiveness and freedom of expression are a part of our enduring values and inform all of our efforts. We encourage applicants to familiarize themselves with our Inclusive Excellence Plan to learn more about our commitment and to identify how you might contribute to these efforts.
Benefits and Community
https://www.bsu.edu/about/administrativeoffices/humanresources/jobs/benefits-and-community/professional-staff
Live Near Your Work - If you are considering living near the Ball State area, please visit the following link to learn more about relocation and living in east central Indiana:
https://www.bsu.edu/about/live-near-your-work
FLSA
Administrative Exemption
Hrs/Week
40
Length of Assignment
Full-Time At-Will
Position Function
Support the Assistant Vice President/Executive Director and Office of Financial Aid and Scholarships senior staff to oversee the design, update, implementation, maintenance, testing, evaluation, and documentation of the financial aid software system (Ellucian Banner), integration with other related systems, buildout of the data warehouse and data dashboards; provide reporting for operations and strategic planning.
Minimum Education
Bachelor’s degree from an accredited institution or in lieu of Bachelor’s degree, an Associate’s degree with an additional three years of experience with support and maintenance of a mission-critical software system, including writing systems documentation.
Minimum Experience
At least three years of direct experience supporting a mission-critical software system (such as Ellucina Banner) including system programming, testing of software upgrades, problem resolution and strategic and ad hoc reporting.
Minimum Other
Proven ability to maintain confidentiality and familiarity with the privacy and protection of sensitive data; demonstrated relational database experience, writing data queries and reports using query tools such as Argos and SQL Developer; demonstrated ability to accurately interpret and apply regulatory guidance to systems design; excellent communication, customer service and interpersonal skills.
Authorization to work in the US
Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.
Preferred Education
Master’s Degree.
Preferred Experience
Additional years of direct, mission-critical software oversight within enrollment management or student affairs/services office(s). Experience working in a college or university Financial Aid office.
Preferred Other
Proficiency with Ellucian’s Banner Financial Aid module; working knowledge of BDMS or other imaging software; proficiency with Argos Report Writer, Tableau or other reporting tools; project management experience.
Pre-Employment Screening
Requires successful completion of a background check.
Position Title(s) Supervised
Assistant Director of Operations
Required Certifications
EEO Statement
Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.
About Ball State University
Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 22,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 120 undergraduate programs. We offer more than 140 master’s, doctoral, certificate, and specialist degrees, with many of them ranking among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.
There's more to discover IN Indiana! Visit the following link to learn more:
IN Indiana
Department
Office of Financial Aid & Scholarships:155410
Department Information
Department Email or Phone Number
dpoer@bsu.edu
Duties & Responsibilities
Ranking
1
Job Duty
Serve as a member of the AVP /Executive Director’s senior staff; provide leadership in the overall management and administration of technical operations.
Ranking
2
Job Duty
Interpret complex federal and state regulations, review guidelines and professional literature on financial aid; maintain a working knowledge of required financial aid policies and procedures and related software options through training and self-initiated research such as financial aid and Banner-related list-serve postings, Federal Student Aid, NASFAA, regulatory postings; attend trainings, conferences and webinars.
Ranking
3
Job Duty
Provide project management; work collaboratively with OFAS staff and others to gather business requirements and implement business process essential to day-to-day operations that are in compliance with rules and regulations and support student success; develop and maintain an understanding of the timing and interdependencies of the data and processes; recommend proposals for systems resolution.
Ranking
4
Job Duty
Work with other operational staff to determine programming specifications for required financial aid forms and reports; serve as a liaison with Integrated Technology Services and other departments to test and implement Ellucian Banner financial aid upgrade activities.
Ranking
5
Job Duty
Prepare and conduct systems training sessions for departmental staff based on changes, modifications and interpretations resulting from new or current legislation.
Ranking
6
Job Duty
Coordinate timely documentation of policies and procedures related to using the financial aid software systems.
Ranking
7
Job Duty
Participate on relevant interdepartmental committees on integration touch points, coordination of common processes and shared functionality; address technical and data integrity issues affecting administrative and academic departments and provide input for needed changes to relevant software or setup.
Ranking
8
Job Duty
Write database queries using several report writing tools to retrieve data from the financial aid system, as well as from other modules within Ball State University, to support awarding of aid, problem solving, and various types of strategic reporting. Assist in other reporting such as common dataset, national college surveys, operational support and requests from various constituents in the BSU community where appropriate.
Ranking
9
Job Duty
Directly supervise the Assistant Director of Operations and indirectly maintain oversight of the Systems Coordinator and Processing Representative.
Ranking
10
Job Duty
Assign and review work, orient and train staff, and make recommendations in all areas related to supervision, including but not limited to interviewing and selection, compensation, discipline, performance appraisal and training and career development of personnel.
Ranking
11
Job Duty
Perform other related duties as assigned.
Posting Detail Information
Posting Number
202201135P
Number of Vacancies
1
Desired Start Date
11/01/2022
Position End Date (if temporary)
Open Date
09/28/2022
Applications Accepted Through Date
10/16/2022
Open Until Filled
No
Information regarding transcripts
Special Instructions Summary
Supplemental Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
Position Information
Position Title
Associate Director of Financial Aid Operations
About this Opportunity
The Ball State University Office of Financial Aid and Scholarships is seeking an Associate Director for Operations. The successful candidate will report to the Assistant Vice President for Enrollment Planning and Management and Executive Director of Financial Aid and Scholarships and serve on the office senior leadership team. The individual will provide strategic administration of student financial aid programs through the effective implementation, configuration, and management of Banner computer software for financial aid. The individual will work closely with the current operations staff to provide oversight of the application processing flow, system documentation, and staff training in system related functions. The successful candidate will assist in completion of surveys such as IPEDS and U.S. News and World Report and reporting to facilitate operations and strategic planning.
Inclusive Excellence Statement
At Ball State University, inclusiveness and freedom of expression are a part of our enduring values and inform all of our efforts. We encourage applicants to familiarize themselves with our Inclusive Excellence Plan to learn more about our commitment and to identify how you might contribute to these efforts.
Benefits and Community
https://www.bsu.edu/about/administrativeoffices/humanresources/jobs/benefits-and-community/professional-staff
Live Near Your Work - If you are considering living near the Ball State area, please visit the following link to learn more about relocation and living in east central Indiana:
https://www.bsu.edu/about/live-near-your-work
FLSA
Administrative Exemption
Hrs/Week
40
Length of Assignment
Full-Time At-Will
Position Function
Support the Assistant Vice President/Executive Director and Office of Financial Aid and Scholarships senior staff to oversee the design, update, implementation, maintenance, testing, evaluation, and documentation of the financial aid software system (Ellucian Banner), integration with other related systems, buildout of the data warehouse and data dashboards; provide reporting for operations and strategic planning.
Minimum Education
Bachelor’s degree from an accredited institution or in lieu of Bachelor’s degree, an Associate’s degree with an additional three years of experience with support and maintenance of a mission-critical software system, including writing systems documentation.
Minimum Experience
At least three years of direct experience supporting a mission-critical software system (such as Ellucina Banner) including system programming, testing of software upgrades, problem resolution and strategic and ad hoc reporting.
Minimum Other
Proven ability to maintain confidentiality and familiarity with the privacy and protection of sensitive data; demonstrated relational database experience, writing data queries and reports using query tools such as Argos and SQL Developer; demonstrated ability to accurately interpret and apply regulatory guidance to systems design; excellent communication, customer service and interpersonal skills.
Authorization to work in the US
Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.
Preferred Education
Master’s Degree.
Preferred Experience
Additional years of direct, mission-critical software oversight within enrollment management or student affairs/services office(s). Experience working in a college or university Financial Aid office.
Preferred Other
Proficiency with Ellucian’s Banner Financial Aid module; working knowledge of BDMS or other imaging software; proficiency with Argos Report Writer, Tableau or other reporting tools; project management experience.
Pre-Employment Screening
Requires successful completion of a background check.
Position Title(s) Supervised
Assistant Director of Operations
Required Certifications
EEO Statement
Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.
About Ball State University
Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 22,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 120 undergraduate programs. We offer more than 140 master’s, doctoral, certificate, and specialist degrees, with many of them ranking among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.
There's more to discover IN Indiana! Visit the following link to learn more:
IN Indiana
Department
Office of Financial Aid & Scholarships:155410
Department Information
Department Email or Phone Number
dpoer@bsu.edu
Duties & Responsibilities
Ranking
1
Job Duty
Serve as a member of the AVP /Executive Director’s senior staff; provide leadership in the overall management and administration of technical operations.
Ranking
2
Job Duty
Interpret complex federal and state regulations, review guidelines and professional literature on financial aid; maintain a working knowledge of required financial aid policies and procedures and related software options through training and self-initiated research such as financial aid and Banner-related list-serve postings, Federal Student Aid, NASFAA, regulatory postings; attend trainings, conferences and webinars.
Ranking
3
Job Duty
Provide project management; work collaboratively with OFAS staff and others to gather business requirements and implement business process essential to day-to-day operations that are in compliance with rules and regulations and support student success; develop and maintain an understanding of the timing and interdependencies of the data and processes; recommend proposals for systems resolution.
Ranking
4
Job Duty
Work with other operational staff to determine programming specifications for required financial aid forms and reports; serve as a liaison with Integrated Technology Services and other departments to test and implement Ellucian Banner financial aid upgrade activities.
Ranking
5
Job Duty
Prepare and conduct systems training sessions for departmental staff based on changes, modifications and interpretations resulting from new or current legislation.
Ranking
6
Job Duty
Coordinate timely documentation of policies and procedures related to using the financial aid software systems.
Ranking
7
Job Duty
Participate on relevant interdepartmental committees on integration touch points, coordination of common processes and shared functionality; address technical and data integrity issues affecting administrative and academic departments and provide input for needed changes to relevant software or setup.
Ranking
8
Job Duty
Write database queries using several report writing tools to retrieve data from the financial aid system, as well as from other modules within Ball State University, to support awarding of aid, problem solving, and various types of strategic reporting. Assist in other reporting such as common dataset, national college surveys, operational support and requests from various constituents in the BSU community where appropriate.
Ranking
9
Job Duty
Directly supervise the Assistant Director of Operations and indirectly maintain oversight of the Systems Coordinator and Processing Representative.
Ranking
10
Job Duty
Assign and review work, orient and train staff, and make recommendations in all areas related to supervision, including but not limited to interviewing and selection, compensation, discipline, performance appraisal and training and career development of personnel.
Ranking
11
Job Duty
Perform other related duties as assigned.
Posting Detail Information
Posting Number
202201135P
Number of Vacancies
1
Desired Start Date
11/01/2022
Position End Date (if temporary)
Open Date
09/28/2022
Applications Accepted Through Date
10/16/2022
Open Until Filled
No
Information regarding transcripts
Special Instructions Summary
Supplemental Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
- Resume
- Cover Letter
- Undergraduate Transcripts
Company
Founded in 1918 in Muncie, Indiana, the public research university has grown to more than 22500 students
Spirited and motivated, we learn, grow, and take flight. Our faculty and staff—everyone in our community—embrace students as learning partners from day one. In classrooms and labs, in immersive learning projects, on the sports fields—with creativity and determination—Cardinals Fly. We are grounded in our values, lifted by our knowledge, and go confidently upward toward ever greater opportunities. Ours is a simple promise: to challenge each other to excel. And with Beneficence as our guide—We Fly.
We are committed to excellence through a talented and diverse faculty and staff. Inclusiveness and freedom of expression are a part of our enduring values and inform all of our efforts. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world. We are excited that you want to join us in these endeavors!
The university offers excellent benefits, including health care and retirement plans, tuition assistance for employees and dependents, and generous time off with pay.
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