Enrollment Business System Coordinator
(OPEN UNTIL FILLED)
Central Connecticut State University invites applications for an
Enrollment Business System Coordinator in Enrollment Management.
The Enrollment Business Systems Coordinator executes the strategic
vision of the Enrollment Management Division regarding the
implementation, operation, and maintenance of business systems and
software used to drive enrollment growth while ensuring the
employee experience as well as the end-user experience is
considered both during and after implementation. The incumbent of
this position directs the development and operation of data
management and reporting tools used to strategically enhance the
University’s recruitment efforts allowing for databased decision
making, and also executes enrollment driven communications and
financial aid strategies of the Customer Relationship Management
(CRM) and Enterprise Resource Planning (ERP) systems, as well as
other systems that may play a role in recruitment efforts in the
May supervise professional and/or support staff.
Provides strategic and functional support for the software and
systems used by the Enrollment Management Division.
Documents requirements and specifications and implements new and
future systems in support of the Enrollment Management Division's
research activities and reporting.
Develops, maintains, and uses the databases essential for the
planning and decision-making processes of the Division and the
University, and ensures and maintains the integrity of the
Collaborates with the Offices of Undergraduate and Graduate
Recruitment and Admissions, the Office of Financial Aid, the Office
of Transfer and Academic Articulations and the Office of Financial
Literacy to implement technology solutions aimed at driving
Supports efforts to implement the Enrollment Management strategic
marketing and communications campaigns utilizing CRM/ERP and other
technologies as they become available.
Utilizes market research, data, and analytics to make
recommendations to decision makers.
Works with key Enrollment Management stakeholders to define the
optimal prospective student experience, including development and
updates to CRM, web, application(s), and email.
Ensures financial aid processes are managed, documented, and data
elements are optimized in Financial Aid business and data
Works with academic and service departments to implement an
enrollment communication plan that encompasses all relevant
Serves as the lead in development and maintenance of incoming
student reports, dashboards, surveys, and electronic
Leads ongoing user adoption, support, and training associated with
Enrollment software and business systems.
Troubleshoots and monitors requests and issues as they arise.
Delivers exceptional customer service by responding to user
inquiries in a timely fashion.
Manages licenses for Enrollment Management software and business
Performs other duties and responsibilities related to those above
which do not alter the basic level of responsibility of the
Credentials and/or experience comparable to the above may also
- Bachelor's degree and four years of professional higher
- Strong analytical, strategic thinking, and problem-solving
- Technical abilities in business systems integration, report
generation and usage of ERP and/or CRM tools.
- Strong oral and written communication skills, and
organizational and project management skills.
- Experience and demonstrated knowledge of relational databases,
such as ORACLE or a similar database.
- B. S. or M.S. in Computer Science, or a related area.
- Four years of experience using a CRM system and knowledge of
admissions best practices.
- Experience in data analysis; working knowledge of VBA, SQL,
JAVA, JAVA SCRIPT; knowledge of SAS,
- SPSS or similar statistical packages.
- Knowledge and understanding of digital strategy and current
The largest of Connecticut’s regional
comprehensive universities, Central currently enrolls over 10,000
students. A third of its undergraduates are students of color, the
largest group being Hispanic. Ninety-six (96%) percent of the
students are from Connecticut. For more information about Central
Connecticut State University, please visit www.ccsu.edu.
Located nine miles southwest of Hartford, New
Britain is a city of approximately 72,000. Part of the Greater
Hartford area of 1.2 million residents, New Britain is centrally
located in the state and is within easy reach of much of
Connecticut and several metropolitan areas. Nicknamed “the Hardware
City” for its rich industrial heritage, it is home to Stanley Black
& Decker. Important cultural institutions include the New
Britain Museum of American Art and Walnut Hill Park, designed by
Fredrick Law Olmstead. New Britain’s population is characterized by
a high degree of racial and ethnic diversity. Currently, the U.S.
Census Bureau estimates 70% of the population as White, 13% as
Black or African American, 3% as Asian, and 0.2% as American Indian
or Alaska Native. Currently 4.6% of New Britain’s population
identify themselves in more than one racial category and 43% of New
Britain’s population identify themselves as Hispanic or Latino.
Fifty percent (50%) speak a language other than English in the home
and 19% were born internationally. Significant portions of its
population come from Puerto Rico and Poland or consider themselves
to be from the African-American, Italian, or Irish ethnic
backgrounds. In addition to all that greater Hartford provides, New
Britain is 40 minutes from Springfield, Massachusetts two hours
from Boston, and two hours from New York City. It is also part of
the Hartford-Springfield “Knowledge Corridor” and, therefore,
within easy driving distance of a host of private and public
institutions of higher education and many cultural
Application and Appointment: Priority will be given to
applications received by October 11, 2022 . Position
will remain open until filled, but priority will be given to the
applications received by the initial deadline date.
To begin the application process, click on the Apply button and
electronically submit the following documents:
- Letter of interest addressing qualifications for the
- Current resume
- Names of three professional references including their address,
email address, and telephone numbers.
The Enrollment Business Systems Coordinator is compensated at the
salary level in accordance with the State
University Organization of Administrative Faculty (SUOAF)
Collective Bargaining Union Agreement. For more information, please
2016-2021 SUOAF-AFSCME Contract
The State of Connecticut and Central Connecticut State University
are proud to offer its employees competitive wages and a wide range
of fringe benefits including voluntary and supplemental
Fringe benefits include personal, vacation and sick leave, paid
holidays, medical, dental, and prescription plans, group life
insurance, a choice of retirement plans, retirement health care,
tuition waiver for employee and eligible dependents at any of the
Connecticut State Universities (Central, Eastern, Southern or
Western) as well as an array of voluntary and supplemental benefits
such as Deferred Retirement Compensation plans, Dependent Care
Assistance and Medical Flexible spending accounts, long term and
short term disability plans.
For more detailed information, please visit CCSU Human Resources
Incomplete or late applications will not be considered. Emailed
and mailed applications will not be accepted. Please redact any
personally identifiable information (i.e., Social Security number,
date of birth, marital status, country of origin) from any
documents submitted. Please ensure your Social Security Number is
not listed on any documents submitted.
For more information, contact Gladys Colon, Search Committee Chair,
at 860-832-2261 or email@example.com
As an affirmative action employer, Central Connecticut State
University actively seeks and encourages applications from women,
minorities, persons with disabilities, and individuals with
protected veteran status. The University provides reasonable
accommodations to qualified individuals with disabilities upon