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development, and more. Our staff are innovative, service-oriented,
and dedicated to moving the university towards achieving its
strategic goals. We are committed to an excellent experience for
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creating change through our knowledge and our work.
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About the Department/Unit
It is an exciting time to join the Office of Information Technology
as we embark on our implementation of Workday Finance and Human
Capital Management (HCM) and Salesforce CRM. Be part of a team that
will work with customers to understand business needs, configure
business processes in Workday and Salesforce, and lead testing. Our
dedication to work-life balance is supported by offering a hybrid
work model and fostering an inclusive work environment.
The Senior IT Project Manager (PM) will be responsible for managing
the successful deployment and implementation of customer contract
deliverables. This individual will be responsible for planning,
managing, and coordinating project activities from initiation
through delivery to ensure project goals and objectives are
accomplished within the constraints of budget, schedule and scope
while minimizing risks and ensuring compliance with guidelines,
best practices, and standards established by the Project Management
Office (PMO). The PM will coordinate agile development teams,
ensuring all activities use the principles of the Scrum and/or
Kanban Framework and actively identifies and removes impediments to
ensure that assigned sprints and projects are completed on time.
Tracks and reports daily schedules. The PM will work closely with
analysts, developers, subject matter experts, internal project
champions, campus stakeholders, and third-party vendors in
planning, coordinating, executing, and supporting campus technology
projects and initiatives. In this role, s/he will apply project
management, organizational development and change management
knowledge to lead and implement IT technical and business solutions
to successfully achieve desired business outcomes for the
This position will interact with IT staff in various departments as
well as key senior leadership across different staff and academic
Required Education and Experience
- Manage technology development and implementation projects
involving departmental or cross-functional teams, following
guidelines, best practices, and standards established by the PMO.
Plan, produce, coordinate and monitor project schedules, budgets,
resources and deliverables. Monitor/lead the project from
initiation through delivery. Act as liaison between implementation
teams, management, interdepartmental campus partners and vendors to
ensure completion of the project on schedule, on budget, and within
scope. Perform due diligence in defining the project goals and
objectives, project scope, requirements, priorities, constraints,
and assumptions in consultation with the project sponsors and key
stakeholders and establish how project success will be measured.
Develop detailed project plans integrating the interdependencies of
planning, design, development, and thorough testing, including
system testing, performance testing, and user acceptance testing
(UAT), to ensure collaboration across the project teams. Lead agile
teams and facilitate agile events including planning events, daily
standups, retrospectives, and demonstrations.
- Mentor project team leads to guarantee project success and
assist PMO in maturing and adoption of project standards and
guidelines across OIT. Contribute to a positive and professional
work environment and facilitate positive and effective teamwork.
Play an essential part in organizational
change/transformation/adoption as part of large technology system
and process changes; helping University partners optimize
organizational performance by aligning people, processes, and
technology to support business transformation and achieve desired
business outcome. Apply agile project management, organizational
development and change management knowledge to lead and implement
business technology solutions. Guide, direct and plan as needed
with campus partners, which may include senior campus management,
faculty, and/or external constituencies in change management
efforts. Provide and perform organizational change assessment,
stakeholder analysis, readiness assessment, user adoption
assessment; measurement and analysis.
Preferred Education and Experience
- Bachelor's degree in Information Technology, Computer Science,
and/or Engineering Management discipline
- At least 5 - 8 years of experience in leading technology
projects, deploying large scale ERP technical solutions such as
Workday preferably in a Higher-Ed environment, training, and
organizational development, including ability to facilitate
problem-solving meetings to resolution, overseeing successful
programs/initiatives, and providing impactful organizational
development/change interventions. A proven track record of success
in implementing technology systems is essential.
Additional Eligibility Qualifications
- Master's degree or equivalent in Organization Development,
Business Administration, or equivalent in training and experience
- PMP, PMI-ACP, SSM, CSM, CSPO, and/or ITIL Certification
- 8-10 years of relevant experience.
- Work experience in universities and higher education
- Strong Agile Project Management, Business Analysis, Change
Management, Organizational Development, and Technical Skills.
- Working knowledge of ServiceNow ITBM, Microsoft Project, or
similar project management software.
- Excellent analytical, planning, problem solving, critical
thinking and decision-making skills.
- Strong written and verbal communication and interpersonal
- Excellent time management and organizational skills with the
ability to handle multiple projects simultaneously with minimal
- Demonstrated ability to set and manage priorities with multiple
internal & external customers.
- Desire and ability to learn and apply new skills and
- Strong technical skill to translate technical requirement to
high-level project goals.
- Ability to manage and facilitate relationship between IT and
- Skills to assess training needs; ability to design, plan and
conduct trainings; traditional instructor-led as well as
web-enabled strategies and technologies.
- Hiring offers for this position are contingent on successful
completion of a background check.
- To ensure the health and safety of our community AU requires
COVID-19 vaccinations for faculty and staff. Click here to learn
more about our health and safety directive.
- Please note this job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with
or without notice.
AU offers a competitive benefits package including a 200% matching
retirement plan, tuition benefits for full-time staff and their
families, several leadership development certificates, and has been
recognized by the American Heart Association as a fit-friendly
worksite.Click here to learn about American University's unique
benefit options .
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