TEMPORARY IT Customer Support Technician
- Employer
- State Center Community College District
- Location
- California, United States
- Salary
- Salary Not specified
- Date posted
- Sep 28, 2022
View more
- Position Type
- Administrative, Business & Administrative Affairs, Computer Services & Information Technology
- Employment Level
- Administrative
- Employment Type
- Full Time
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TEMPORARY IT Customer Support Technician
Salary: $32.95 Hourly
Location: Reedley College, CA
Job Type: Temporary
Division: RC President's Office
Job Number: 2022073-T
Closing:
Classified Staff
Contact: Personnel Commission
(559) 243-7100
General Purpose
Under general supervision, provides technical support to staff, students and faculty by diagnosing, troubleshooting, repairing, installing and maintaining computers and related hardware, software, mobile devices and peripherals in physical and virtual environments, including computer labs; may assist with hardware and software procurement, licensing compliance and asset management; may perform network and operating systems maintenance functions following established procedures; and performs related duties as assigned.
Essential Duties & Responsibilities
Essential Duties & Responsibilities
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.
Employment Standards / Minimum Qualifications
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of:
- Multiplatform hardware, software and peripherals.
- District or campus help desk functions, policies and procedures.
- Problem resolution and technical support services for end users in the operation and use of computers, peripheral equipment and various network connections.
- Best practices, methods and equipment used for troubleshooting and determining the causes of system, computer, application and hardware problems and device errors and failures.
- Operational characteristics of various computer systems and operating environments used throughout the District or campus; operation and application of a wide variety of computer applications and network software.
- District processes and tools used to build and deploy computer system images.
- Tools, equipment and safety practices used in the maintenance and repair of computers and peripheral equipment.
- General principles of design, development, implementation and operation of voice, video, storage and data networks.
- Network concepts, security, access control and network operating software.
- Best security practices to ensure protection against potential security threats such as viruses, malware and spam.
- Data and voice communications concepts.
- Methods of data backup and restoration.
- Effective customer service practices and etiquette.
- Applicable federal, state and local laws, rules and regulations [including OSHA rules and regulations if applicable].
- Proper English usage including grammar, spelling and punctuation.
- Safety policies and work practices applicable to the work being performed.
- Utilize the District or campus work-ticket system.
- Troubleshoot, diagnose and resolve complex and ambiguous computer software and network connectivity problems and failures.
- Utilize diagnostic test procedures and equipment.
- Provide prompt and appropriate technical support to system users.
- Obtain accurate and complete information from end users, in person and by telephone, to identify their needs and problems and develop responses and solutions.
- Maintain accurate inventory of computer hardware and software components.
- Prepare clear, concise and accurate systems documentation and reports of work performed.
- Train computer users in the use of a wide variety of computer software, equipment and basic network operational procedures; write instructions in a manner that can be understood by computer users with different levels of computer literacy.
- Read, interpret and apply concepts found in online technical publications, manuals and other documents.
- Maintain up-to-date technical support skills.
- Understand, interpret, explain and apply applicable laws, codes, regulations, policies and procedures.
- Effectively engage and support historically minoritized groups by addressing issues of equity and improving culturally responsive service-oriented practices.
- Communicate effectively, both orally and in writing.
- Understand and follow written and oral instructions.
- Operate a computer and use standard business software.
- Establish and maintain effective working relationships with all those encountered in the course of work.
EDUCATION AND EXPERIENCE
An associate degree in computer information systems, computer science, information technology, computer engineering or a closely related field, and at least two years of progressively responsible experience in providing customer support services to computer end users in a local area network (LAN) environment; or an equivalent combination of training and experience.
LICENSES, CERTIFICATES AND OTHER REQUIREMENTS
A valid California driver's license and the ability to maintain insurability under the District's vehicle insurance program.
PHYSICAL AND MENTAL DEMANDS
The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand, stoop, kneel, bend, crouch ascend and descend ladders and stairs; must frequently lift and/or move up to 50 pounds and occasionally up to 100 pounds with assistance .
Specific vision abilities required by this job include close vision and the ability to adjust focus.
Mental Demands
While performing the duties of this class, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work; work on multiple, concurrent tasks; work with frequent interruptions; work under intensive deadlines; and interact with District managers, staff, the public and others encountered in the course of work.
WORKING ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employees work under typical office conditions, and the noise level is usually quiet. Some work requires using ladders and stairs.
The employee may be required to travel to locations other than assigned work site and to adjust to work schedule changes and requirements to work overtime.
Assessment Process
All SCCCD employees will be required to be fully vaccinated for COVID-19 as a condition of employment. To learn more about this requirement, visit the Vaccine Mandate information page or go to scccd.edu.
Only the most qualified applicants will be invited to interview for the assignment.
To apply, visit https://www.schooljobs.com/careers/scccd/jobs/3664786/temporary-it-customer-support-technician jeid-14695e617bb1e54b8cdeb1e1ff34abc6
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