Associate Director of Clinical Services - Counseling and Psychological Services

Carnegie Mellon University
Pennsylvania, United States
Salary Not Specified
Posted Date
Sep 28, 2022

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Position Type
Faculty Positions, Professional Fields, Social Work & Human Services, Administrative, Student Affairs, Counseling, Disabled Student Services, Health Services, Executive, Executive Directors
Employment Type
Full Time

Carnegie Mellon University invites applications for an Associate Director of Clinical Services position with Counseling and Psychological Services (CAPS) within the Community Health and Well-Being Unit of the Division of Student Affairs. This Associate Director of Clinical Services position is a full-time, 12-month position reporting directly to the Executive Director for Counseling and Psychological Services. The Associate Director of Clinical Services will have the opportunity to lead a multidisciplinary team of mental health professionals to help build a community of equity, inclusion, and excellence.

In collaboration with the Executive Director, this position is responsible for the clinical operation of CAPS. The role of Associate Director includes setting the strategy as well as ensuring the optimal functioning of clinical services, updating clinical policy and procedures, overseeing implementation and maintenance of software and third-party products used within clinical services, planning for and overseeing clinical coverage plan for the center, producing reports regarding clinical services, and managing clinical functions of the reception area. Areas of clinical services overseen by this position are Triage, Case Management and Consultation (TCC), Psychotherapy Services, and Psychiatric Services. The person in this position works with the Executive Director and CaPS leadership team in developing and implementing policy consistent with institutional need and ethical professional practice.

Primary Responsibilities
  • Formulates a strategy for clinical services in accordance with national best practices and divisional and institutional mission and goals.

  • Provides strategic and operational leadership and oversight of all clinical services at Counseling and Psychological Services (CaPS).

  • Provides administrative supervision of individuals overseeing various clinical programs within CaPS including Triage, Case Management and Consultation (TCC), Psychotherapy Services, and Psychiatric Services.

  • Oversees CAPS electronic database and record-keeping, and any needed changes or updates.

  • Oversees regular collection of clinical data and preparation of reports for Executive Director and/or University Leadership.

  • Recruits and oversees searches for skilled and professional staff for clinical services.

  • Chairs the CaPS Clinical Services Committee, a standing working committee used to monitor, assess and address ongoing needs related to clinical services, as well as coordinate clinical efforts at CaPS.

  • Provides guidance, training, evaluation, and leadership to direct and indirect reports providing clinical services.

  • Builds and strengthens relationships with vendors, partners and university departments to ensure clinical services are provided in a timely and efficient manner.

  • Maintains active involvement in the Association for the Coordination of Counseling Center Clinical Services (ACCCCS) including regular attendance at the annual conference. Maintains awareness of national standard methodologies in clinical services for University counseling centers.

  • Develops program recommendations and requests to improve clinical services.

  • Responsible for continuous process improvement of clinical guidelines, policies, and/or procedures in accordance to national best practices and legal/ethical standards..

  • Assists Executive Director and other CaPS leadership in administrative functions within CaPS.

  • Attends University meetings and committees as needed both in own role, but also in the absence of the Executive Director.

  • Serves on the CMU Cares Team.

  • Assists in accreditation (APA, IACS) efforts as needed.

  • Other job-related duties as assigned.

Flexibility, excellence, and passion are vital qualities within the Division of Student Affairs Counseling and Psychological Services team. Inclusion, collaboration and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who is able to effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

  • Master’s degree, or higher, in a mental health field (clinical or counseling psychology, social work, counselor education, marriage and family therapy or related field). Minimum 5 years post-degree experience in a clinical mental health setting including 2 years of administrative, leadership, or equivalent experience preferred.

  • Must be licensed as a mental health professional within the state of Pennsylvania or become licensed upon beginning this position.

  • Experience with policy and procedure design and evaluation.

  • Experience with crisis intervention, risk assessment, and management of potentially high risk clients.

  • Proven effectiveness and strengths working with historically underrepresented groups, including the use of standard methodologies and evidence-based research to ensure high quality care for culturally diverse individuals and groups.

Knowledge, Skills & Abilities:
  • Knowledge of federal, state and local laws, statues, regulations, codes, and standards related to the delivery of mental health services.

  • Understanding of mental health and wellness issues in the college student population, including undergraduate, graduate and international students.

  • Ability to think critically and creatively about clinical problems, have a high standard of integrity, and be motivated to incorporate best practices into CaPS.

  • Ability to implement new systems, procedures, and programs and to evaluate their effectiveness.

  • Ability to inspire others, remain calm under duress, and demonstrate flexibility/adaptiveness in the face of complex problems and unforeseen challenges.

Are you interested in this exciting opportunity?! Apply today!

CMU’s COVID-19 Vaccination Requirements: As a condition of employment, Carnegie Mellon University requires all staff and faculty working in the United States to be fully vaccinated, including a booster when eligible, against COVID-19. Prior to commencement of employment, new hires in the United States must provide proof of vaccination or obtain an approved exemption. (Exemptions may be requested for medical reasons or for religious or strong moral or ethical conviction.) Those granted an exemption must comply with all applicable COVID-19 mitigation requirements. The most up-to-date information on CMU's COVID-19 mitigation requirements can be found here: Minimum Requirements to Return to Campus .


Pittsburgh, PA

Job Function

Counseling and Psychological

Position Type

Staff – Regular

Full Time/Part time

Full time

Pay Basis


More Information:
  • Please visit Why Carnegie Mellon to learn more about becoming part of an institution inspiring innovations that change the world.

  • Click here to view a listing of employee benefits

  • Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran .

  • Statement of Assurance

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