Associate Director of Graduate Admission

Fairfield University is a co-educational, comprehensive Jesuit university with a 200-acre campus located along the scenic shoreline community of Fairfield, CT. The University is comprised of approximately 3,500 undergraduate and 1,200 graduate students pursuing degrees within 5 schools: The College of Arts and Sciences, The Charles F. Dolan School of Business, The School of Engineering, The Marion Peckham Egan School of Nursing and Health Studies, and School of Education and Human Development. As an expression of our Jesuit, Catholic mission and identity, Fairfield embraces a liberal humanistic approach to education, encouraging critical thinking, cultivating free and open inquiry, and fostering ethical and religious values.

Job Description:

BASIC FUNCTION: Reporting to the Director of Graduate Admission, the Associate Director assists in the recruitment of prospective graduate students and the overall management of the centralized graduate admission office, specifically overseeing the operations of the office’s data systems. The Associate Director will support prospective and new graduate students from the point of inquiry through matriculation and will be responsible for developing strategies and implementing new initiatives to meet enrollment goals.

WORK CONDITIONS: Position is located in-person on the Fairfield, CT campus. Ability to work some evenings and weekends required.

REQUIRED EDUCATION: A Bachelor’s Degree is required, a Master’s Degree is preferred.

REQUIRED EXPERIENCE AND SKILLS: A minimum of 3-5 years of progressive experience within an admission department is required, or related experience with a sales and marketing focus. Exceptional verbal and written communication skills are essential, as well as strong interpersonal skills, detail orientation, and the ability to multitask. Working knowledge of Slate preferred. A minimum of 2-4 years managing data systems (SIS and CRM management), preferably in higher education.

ESSENTIAL FUNCTIONS:

Takes a leadership role in maintaining the graduate admission CRM database (Slate) and ensuring data integrity, by:

• Creating and running reports to identify application inconsistencies
  
  
• Writing and editing decision letters and inquiry/ applicant communication
  
  
• Performing routine application and inquiry form audits, as well as troubleshooting issues as they arise
  
  
• Staying up-to-date on CRM best practices and new developments
  
  
• Oversee the transfer of data from Slate to larger SIS system
  
  
• Serve as a point of contact for faculty and staff for Slate needs, including user permissions, account activation, requests, application updates, query creation/updates and rule creation/updates
  
  
• Support recruitment and admissions initiatives in Slate, such as building events, portals, travel calendars, communications and queries
  
  

Assists in the recruitment of graduate students to increase enrollments. This involves:

• Counseling prospective students regarding admission procedures and the initial advising on academic programs
  
  
• Coordinating follow-up communication with prospects and applicants from inquiry through to admission and matriculation
  
  
• Attending graduate fairs, transfer fairs and corporate events as assigned
  
  
• Participating in on-campus and virtual recruitment functions including Information Sessions and Orientations
  
  

Assists in maintaining office operations, including:

• Serving as the primary manager of the office’s email resource account
  
  
• Greeting the public and answering telephones in a courteous manner
  
  
• Keeping up to date on graduate program details, deadlines and tuition costs to ensure that current information is provided
  
  
• Processing applications for all graduate programs for both domestic and international students
  
  
• Preparing admission letters and processing admissions decisions
  
  

Serves as liaison between the dean’s offices, other university departments, and the office of admission by:

• Working with deans and program directors to develop recruitment goals and strategies to achieve them
  
  
• Coordinating with the offices of financial aid, student engagement, registrar, and bursar to ensure a holistic student experience is achieved
  
  
• Participating in accreditation site visits as necessary
  
  

Participates in the professional development of the Enrollment Management Unit and Graduate Admission Office. This involves:

• Attending departmental staff meetings as required
  
  
• Attending appropriate workshops, conferences, webinars and other professional meetings for ongoing professional development
  
  
• Participating on University committees as requested and appropriate
  
  
• Promoting an image of efficiency and courtesy throughout the University community and consistent with the department’s mission
  
  

Category:

Enrollment Management - Admin

Performs such other duties, responsibilities, and activities as required by supervisor and as departmental/University needs indicate.

*Disclaimer

The above information indicates the general nature and level of work performed by employees within this classification. It is not designed to contain and should not be interpreted as a comprehensive inventory of all duties, responsibilities, activities, and/or qualifications required or expected of employees assigned to this job. Duties, responsibilities, and activities may change and new ones may be assigned at any time, with or without notice.

All offers of employment are contingent upon a satisfactory background check.

Fairfield University provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Load a resume or CV first, then upload supporting documents including a cover letter at the bottom of the third page under the "My Experience" section where it says to upload a Resume/CV. You will be able to upload up to 5 other documents in this section. You will be unable to edit your application, so please have all documents available before applying. Faculty Positions : If you need to upload more than 5 documents, please either combine them to upload or email the additional documents to the applicable contact in the job description. Staff positions : If you need to upload more than 5 documents, please either combine them to upload or email them to hr@fairfield.edu