Information Technology Help Desk Assistant

Information Technology Help Desk Assistant

Ventura County Community College District


Salary: $49,344.00 - $68,196.00 Annually

Job Type: Classified

Job Number: 2022-02593b

Location: Districtwide (Ventura County CA), CA

Department: DAC/Information Technology

Closing: 10/10/2022 11:59 PM Pacific

Description

WHAT YOU'LL DO

Under the general supervision of an assigned supervisor, serves as initial point of contact and provides first-level help-desk support relative to computer hardware, software, telephone, and network issues.

The current vacancy is a full-time position (12 months/year, 40 hours/week) located at the District Administrative Center in Camarillo, California.

WHERE YOU'LL WORK
The District Administrative Center, centrally located in Camarillo, oversees administrative functions, and provides leadership and services to the three colleges in support of VCCCD's mission.

The mission of the Information Technology Department is to provide secure, reliable, efficient, and effective technology services to the faculty, staff and students of the District. To align with the District's mission, the department is committed to excellence, striving to provide technology leadership and long-term vision, sustainability through innovation, high-quality service and support, and continuous improvement to assist in student learning, and support the colleges in their missions and functions.

For more information, visit the Information Technology website.

WHO WE ARE
Equity, diversity, and inclusion are essential to our culture and the work that we do within the Ventura County Community College District (VCCCD). The VCCCD is a public community college district serving residents throughout Ventura County. The VCCCD's three colleges - Moorpark College, Oxnard College, and Ventura College - offer programs for transfer to four-year colleges and universities; career technical training; basic skills instruction; as well as community service, economic development, and continuing education for cultural growth, life enrichment, and skills improvement. The Ventura County Community College District recognizes that a diverse community of faculty, staff, and administrators promote academic excellence. This creates an inclusive educational and work environment for its students, employees, and the community it serves. With the understanding that a diverse community fosters multi-cultural awareness, promotes mutual understanding and respect, and provides role models for all students, the VCCCD is committed to recruiting and employing a diverse and committed group of faculty, staff, and administrators who are dedicated to the success of all college students.

We encourage candidates who are equity-minded to submit an application for employment. We are designated Hispanic-Serving Institutions committed to racial and socio-economic diversity as it reflects our communities and student populations. We actively seek to attract candidates who share this commitment to equity, diversity, and inclusion.

The Ventura County Community College District ensures that all employees and applicants for positions will have equal opportunity for employment regardless of ethnic group identification, race, color, language, accent, immigration status, ancestry, national origin, political beliefs, age, gender, religion, transgender, sexual orientation, marital status, veteran status, and/or physical or mental disability.

SALARY PLACEMENT
New Employees: Generally, new employees are placed on the first step of the appropriate range of the salary schedule.
Current Employees: An employee who is promoted will be placed on the salary step of the new range of the appropriate salary schedule that provides a minimum increase comparable to a one-step increase in salary.

New and current employees may be eligible for advanced step placement as outlined in Section 290 - SALARY PLAN in the Rules of the Personnel Commission for Classified Employees (Download PDF reader).

This recruitment is being conducted to establish a list of eligible candidates that will be used to fill district-wide, current and upcoming, temporary and regular vacancies for the duration of the list, not to exceed one year

Representative Duties
Serve as the initial point of contact and receives, documents, and coordinates problems reported to the Help Desk; troubleshoot and resolve first-level hardware, software, and peripheral problems, and refer more complex problems to higher-level support staff; advise and assist end users with technical issues related to computer hardware, software, and peripherals. E

Receive and record trouble call ticket information (customer information and problem description) into the help desk tracking system for logging and support, and inform the customer when the problem is resolved. E

Assist users with troubleshooting login problems and resetting passwords. E

Review and update web page content, graphics, and links in a timely manner, using appropriate tools; advise and support faculty and staff in association with maintaining the website. E

Provide general clerical support for the assigned department, including composing correspondence scheduling appointments, processing mail, creating equipment requisitions, preparing minutes for distribution to appropriate personnel, tracking purchases and expenses, and maintaining complex files and records. E

Assist with basic set up and installation of software, operating systems, patches, and peripheral equipment; diagnose hardware malfunctions; move computers and peripheral equipment as needed for users; document procedures for installs as required. E

Conduct individual training in the use of productivity tools, e.g., word processing, spreadsheet, email, calendar, publication, and database applications. E

Compile and prepare statistical and narrative reports from a variety of sources. E

Monitor annual software license maintenance agreements and vendor contracts to ensure they are evaluated and renewed prior to expiration. E

May be required to provide help desk service to faculty and students in support of distance learning programs or initiatives.

Perform related duties as assigned.

E = essential duties

Minimum Qualifications

Education: Graduation from high school or evidence of equivalent educational proficiency, preferably supplemented by courses in computer science or business information systems.

Experience: Six months of recent (gained in the past five years) experience in an information technology help desk environment providing technical support in the use of computer operating systems.

Supplemental Information

EXAMINATION AND SELECTION PROCESS:

This is an examination open to the public and current district employees seeking a promotional opportunity. To ensure consideration, please submit your application materials by October 10, 2022.
The examination process may consist of any of the following components: A) Evaluation of Training and Experience (T&E) = Qualifying (pass/fail) B) Technical Interview = 100% weighting on final score


TRAINING AND EXPERIENCE (T&E) EVALUATION:

A T&E is an assessment by subject matter experts of training and experience, beyond the minimum requirements, that has prepared the candidate for the position as evidenced in the application materials. When completing the application and the supplemental questionnaire (if applicable), outline in detail your education, training (such as classes, seminars, workshops), and experience. Please be sure to answer every component of each supplemental question as your responses will be scored and serve as your score on the training and experience (T&E) evaluation.

The eight (8) candidates with the highest passing scores on the T&E will be invited to the technical interview.

TECHNICAL INTERVIEW DATE RANGE AND LOCATION:
Date Range: Monday, October 24, 2022 - Friday, October 28, 2022 Location: The Technical Interview will be conducted remotely, using Zoom. In order to participate in the interview, you must have access to a computer with a camera, microphone, speakers, and a reliable connection to the internet.

The examination components and dates are subject to change as needs dictate. All communication regarding this process will be delivered via email.

SUBMISSION OF APPLICATION:

Applicants must meet the minimum qualifications as stated, including the possession of licenses, certifications, or other requirements, by the filing deadline in order to move forward in the recruitment process. You must attach copies of any documents that demonstrate your attainment of the minimum qualifications (e.g., unofficial transcripts, foreign transcript evaluation, copies of any required licenses, and/or certifications). Failure to submit any required documents may result in disqualification. All required documentation must be attached to your application; Human Resources staff will not upload your documents for you. The VCCCD does not accept letters of recommendation for classified positions. Please do not attempt to attach letters of recommendation to your application.

ONCE YOU HAVE SUBMITTED YOUR APPLICATION YOU WILL NOT BE ABLE TO MAKE REVISIONS TO YOUR APPLICATION MATERIALS.

When completing the application, please make sure you include ALL current and previous employment in the Work Experience section of the application and complete ALL fields, including the name and contact information for your supervisors. Duration of work experience is calculated based off a standard 40 hour full-time work week. Part-time work experience will be prorated based off a standard 40 hour full-time work week. Experience that is included in the resume but not in the Work Experience section of the application may not be considered for the purpose of determining whether you meet the minimum qualifications. When completing the supplemental questionnaire (if applicable), outline in detail your education, training (such as classes, seminars, workshops), and experience.

ELIGIBILITY LIST: Upon completion of the examination, the eligibility list will be compiled by combining the final examination score with applicable seniority and veteran's credits, if any. The candidates will be ranked according to their total score on the eligibility list. Certification will be made from the highest three ranks of the eligibility list. This eligibility list will be used to fill current vacancies for up to one year from the date of the technical interview. PROBATIONARY PERIOD: All appointments made from eligibility lists for initial appointment or for promotion, with certain exceptions, shall be probationary for a period of six (6) months or one hundred thirty (130) days of paid service, whichever is longer. Classified management, police, and designated executive classifications shall be probationary for a period of one (1) year of paid service from initial appointment or promotion.
ACCOMMODATIONS: Individuals with disabilities requiring reasonable accommodation in the selection process must inform the Ventura County Community College District Human Resources Department in writing no later than the filing date stated on the announcement. Those applicants needing such accommodations should document this request in an email to HRMail@vcccd.edu including an explanation as to the type and extent of accommodation needed to participate in the selection process.

DEGREE INFORMATION:

If a degree/coursework is used to meet minimum qualifications, an official copy of your transcripts will be required upon hire. If you have a foreign degree and the institution from which your degree was granted is not recognized as accredited by the Council for Higher Education Accreditation (CHEA) or the U.S. Department of Education, foreign transcript evaluation is required if the foreign degree/coursework is used to meet minimum qualifications. The foreign transcript evaluation must be included with your application materials. Visit the Council for Higher Education Accreditation (CHEA) or the U.S. Department of Education to search for institutions that are recognized as accredited. If you need your transcripts evaluated, please review the list of agencies approved for foreign transcript evaluation. If applicable, an official copy of your foreign transcript evaluation will also be required upon hire.



To apply, please visit https://www.schooljobs.com/careers/vcccd/jobs/3735116/information-technology-help-desk-assistant




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