Director, Housing Operations

Make a difference at one of Florida’s premier institutions for education in science, technology, engineering, and math (STEM). Florida Polytechnic University, ranked the No. 1 public college in the region by U.S. News and World Report, offers a unique working environment that encourages faculty and staff to be part of a culture that prizes collaboration, innovation, and the willingness to go above and beyond to ensure our students and University succeed. Florida Poly offers a small campus academic environment where students form connections with their faculty and peers as they pursue high-value degrees in engineering and applied sciences.

The University is equipped with cutting-edge facilities and equipment and two award-winning, architecturally distinct academic buildings. Its evolving curriculum, designed to meet the needs of industry and provide a life-long educational foundation for students, has helped the institution grow in prominence since its opening in 2014. Florida Poly’s deliberately small classes, affordability, and outstanding graduate outcomes have helped it earn recognitions such as being named a top value school, in the top 25 nationally for affordability, and in the top five best universities in the South for tech students. Accredited by ABET and SACSCOC, Florida Poly is educating some of the brightest minds in Florida and attracting standout talent from across the nation.

JOB TITLE

Director, Housing Operations

JOB DESCRIPTION SUMMARY

Florida’s only public university exclusively teaching science, technology, engineering, and math (STEM) is looking for exceptional candidates to serve as the Director of Housing Operations.

The Director, which reports directly to the Vice Provost of Student Affairs, must create efficient operational practices focused on leasing on-campus residence hall beds in the greater context of supporting student success and pride in Florida Polytechnic University. The position contributes to university planning and the execution of housing operations including marketing/promotion of University housing, lease execution, room assignments, and ongoing collaboration with the bursar’s office. This position leads the department’s occupancy management efforts and manages the room selection process for students. The position is a front line of communication for questions and problems related to rooms, room availability, and miscellaneous physical plant difficulties.

The position plans, oversee & direct summer conference operations in the residence halls. The position works directly with the maintenance partner as well as a strong collaboration with admissions to support incoming students.

JOB DESCRIPTION

RESPONSIBILITIES:

Leadership and Planning :

• Work with the Provost and Vice Provosts to create an appropriate strategy for housing occupancy by student cohorts. This will include but not be limited to planning, reporting, management, communication & marketing.
• Lead marketing efforts to ensure desired occupancy levels. Work with the Provost and Vice Provosts to forecast demand for housing by the different student cohorts.
• Manage & oversee housing assignments and room changes/selection processes. Work with the Bursar’s office to ensure that information flow to student billing is complete and accurate. Provide critical input to occupancy projections and communicate those projections to the University administration.
• Manage requests for exemptions and releases, based on directions provided by the Vice Provost of Student Affairs, from leases in a timely manner by coordinating with the Financial Aid office and Office of Disability Services.
• Compile an annual analysis of competitive market housing rates and make recommendations for room rate structures to the Vice Provost of Student Affairs. Perform housing studies that include housing retention & projection trends.
• Manage user experience, as well as administrative requirements with the university housing system (system has not yet been chosen).

Facilities Management :

• Work with Maintenance partner to implement and assess any construction, renovation, deferred maintenance, renewal, and replacement, as well as general and preventative maintenance of all university-owned housing.
• Plan and oversee unit “turn” at semesters and other times as necessary.
• Directly support building and room access systems and keys.
• Oversee all aspects of Florida Poly residence hall furniture inventory including furniture condition reports, replacement schedules, and the acquisition and deployment of furniture in all university-owned residential facilities. Develops and maintains regular review and replacement recommendations on the carpet, community kitchens, and other enhancements to the Florida Poly residence hall.
• Actively support Residential Life in the Move-in and Move-out programming and processes.
• Provide direct supervision for Housing Operations Coordinator.

Internal Partnerships :

• Collaborate with Residential Life to ensure vision alignment. Actively engage with Student Affairs and Admissions/Financial Aid staff members.
• Collaborate with Residential Life on unit/bedroom transfer requests and unit transfer procedures. Collaborate with Residential Life on student withdrawals, academic suspensions, and conduct suspensions/expulsions and move-out procedures.
• Develop & maintain partnerships with key University stakeholders, including but not limited to Admissions, Auxiliary Enterprises, Finance, Financial Aid, Facilities and Safety, Procurement, and Technology Services. Manage relationships with external service providers.
• Serve in an on-call capacity to support emergency maintenance responses during evenings, weekends, and holidays.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Advanced knowledge of MS Office; Word, Excel, PowerPoint, and MS Teams.
• Exceptional written and oral communication skills.
• Excellent interpersonal relations, diplomacy, and networking skills.
• Demonstrated ability to take initiative and complete projects 'on time and on task'.
• Ability to make administrative and procedural decisions on sensitive, confidential issues and the ability to maintain the confidentiality of information.
• Ability to manage multiple tasks with attention to detail and deadlines and to adapt to rapidly changing priorities.
• Experience preparing, managing, and reporting on complex budgets.
• Proficiency with housing and other university database systems.
• Ability to work under pressure in a very busy environment and manage multiple initiatives that overlap in time.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree with 5 years’ professional experience within Student Affairs/Housing/Property Management setting, or master’s degree with 3 years’ experience in Student Affairs/Housing/Property Management setting.

PREFERRED QUALIFICATIONS:

• Master’s degree with five or more years of similar experience in Higher Education/Student Affairs or related field.

REQUIRED LICENSES, CERTIFICATIONS, AND/OR OTHER SPECIFIC REQUIREMENTS OF LAW:

• Must possess a valid driver’s license.
• This position requires a criminal background check, which may include a Level II screening as required by Florida Statute §435.04.
• This position is subject to federal and state privacy regulations.

NORMAL WORK SCHEDULE: This position is salary exempt. The normal work schedule is Monday – Friday, 8:00 a.m.-5:00 p.m., however being on-call weekends, evenings and holidays will be required.

TARGET HIRING SALARY: $79,000 - $93,000, commensurate with experience.

APPLICATION DEADLINE DATE: The position is open until filled; however, review of applications will commence immediately.

APPLICATION PROCESS: In addition to completing the online application, all Applicants are required to upload the following as an attachment to the application (preferably in PDF format):

• Cover Letter
• Resume

DIVERSITY STATEMENT:

Florida Polytechnic University is an equal opportunity/equal access institution. It is the policy of the Board of Trustees to provide equal opportunity for employment and educational opportunities to all (including applicants for employment, employees, applicants for admission, students, and others affiliated with the University) without regard to race, color, national origin, ethnicity, sex, religion, age, disability, sexual orientation, marital status, veteran status or genetic information.

FLORIDA POLY BENEFITS INFORMATION

Florida Poly qualified employees have the opportunity to take advantage of a variety of health benefits (through the State of Florida) to help meet their specific needs, as well as the needs of their family. This comprehensive coverage includes flexible spending accounts, medical and life insurance, and workers compensation.

· Health benefits are administered through People First , on behalf of the State of Florida, as pre-tax insurance plans. People First handles all new hire enrollments, coverage changes, premium administration, and dependent eligibility.

· Their Service Center is staffed Monday through Friday, from 8 a.m.–6 p.m. EST, at 1-866-663-4735.

SPECIAL INSTRUCTIONS REGARDING ATTACHMENTS:

Required attachments are listed on each posting. Please be sure to attach all required documents in the Resume/CV field before continuing through the application. Once your application has been submitted, no changes may be made and additional attachments will not be considered.

An unofficial copy of the degree/transcript is acceptable during the application process. For positions requiring a degree, the official transcripts are required upon hire.

Foreign Transcript: Transcripts issued outside of the United States require a equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached with the application and submitted by the application deadline.

All document(s) must be received on or before the closing date of the job announcements.

This position requires a background check, which may include a level II screening as required by the Florida Statute §435.04.