Associate Director, Apartment Living & Residential Operations

Job Summary

The Residence Life team at the University of Colorado Boulder encourages applications for an Associate Director of Apartment Living & Residential Operations ! The Associate Director is a twelve month, live-out professional exempt position. The primary responsibilities of the Associate Director include creating a vibrant community for residents within university-owned apartments as well as oversight of all residential operations such as residence hall move-in. This position will also lead the innovative efforts around our community center (front desk) operations, and our customer service training with student and professional staff. This role will also supervise the Assistant Director of Graduate and Family Housing as well as the Assistant Director for Community Operations to further assist in creating customer services models and supporting operational needs. As part of the leadership team, lead daily operations of the residence hall program which includes 24+ residence hall buildings, apartment communities, 10,000 residents, 50+ professional staff, 500+ student staff and a vibrant Residence Hall Association. The program also has intentional designs in the areas of student engagement, academic initiatives, innovation, and student leadership. Within Student Affairs, Residence Life is a unit within the Student Transitions and Academic Partnership portfolio on the University of Colorado Boulder campus.

The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.

Who We Are

Residence Life is an innovative and ground-breaking organization that builds dynamic residential living and learning communities using practices that are socially just and sustainable. We are characterized by our dedicated, knowledgeable, and caring staff; our attractive facilities; outstanding dining experiences; state-of-the-art technology; and quality conference services. We promote experiences to support and challenge students to create the tools to build their lives and achieve academic success.

What Your Key Responsibilities Will Be

Residence Life Leadership and Operations

• Manage and implement the Residence Life move in/move out process, and semester break operations in collaboration with relevant student affairs and campus partners.
• Ensure collaboration with facilities management and housekeeping services to ensure the maintenance of the residential community through regular, intentional communication.
• Work with the Assistant Director of Occupancy Management to collaborate on large department-wide operations.
• Oversee Health, Safety, and Risk Management checks and Fire Safety practices, in collaboration with Housing Facilities Services and campus partners.
• Provide vision and oversight for Community Center front desk operations.
• Collaborate with Housing Facilities Services and Environmental Services to ensure appropriate resident support, as well as to minimize vandalism and other facilities mis-use.
• Guide and direct the creation of a Standard Operating Procedures (SOP) manual
• Serve as a liaison with the office CU Conference Services to support academic year and summer processes.
• Serve as primary liaison with campus collaborators, including Transportation Services, to support Buff Bus operations and communication.
• Track utilization requests for all residence hall classrooms, offices, lounges, and storage closets.
• Guide Residence Life initiatives to build a seamless operational, developmental and administrative environment that exceeds resident needs and expectations.
• Chair departmental committees and represent the department and Boulder community committees as assigned.
• Oversee the formation and operation of Residence Life task forces and committees.
• Assist in day to day residential operations including facilitation of Residence Life department meetings, serving as backup in the absence of the Director.
• Communicates and assists with facility concerns and utility outages.
• Assist with goal setting and housing strategy/planning.

Apartment Living

• Oversee the resident experience for residents living in the upper-class apartments at Bear Creek, as well as Graduate and Family Housing
• Work with Housing Facilities Services staff to facilitate ongoing maintenance, apartment turn, and long range planning
• Partner with Student Affairs Finance, University Housing, and University Legal to ensure annual updates to resident lease agreements and resident handbook.
• Enforce the terms of resident leases, including initiation of FED processes when appropriate.
• Maintain relevant Memorandums of Understanding (MOU's) with campus departments such as Parking Services, the Collegiate Recovery Community, and the Graduate School.
• Support Resident Council.
• Maintain understanding of Residential Experience (ResX) strategies, and LLC experiences for first year, transfer and upper-class student focused housing.

Human Resource Management

• Supervise, evaluate, and provide ongoing training and development for 2-3 Masters Level Assistant Directors, and a leasing manager within Graduate and Family Housing.
• Indirect supervision of Hall Directors, Community Center Coordinators and student staff in assigned residential neighborhoods, and staff in Bear Creek.
• Provide training and direction to all members of Residence Life staff for Customer Service expectations, and family engagement strategies.
• Assists the hiring process and oversee the recruitment and selection of ACUHO-I interns.
• Ensure that all federal, state, university, and departmental hiring procedures are followed.

Fiscal Responsibility

• Provide oversight of departmental Memorandums of Understanding (MOUs) process to ensure mutually beneficial partnerships between Residence Life and campus team members.
• Manage Graduate and Family Housing occupancy as to improve bed-nights and minimize lost revenue.
• Provide oversight and fiscal management for departmental expenditures related to Move in and Move Out, Buff Bus, Sustainability, and Student Leadership experiences including conference planning and travel.
• Provide oversight for student staff salaries for Desk Operations.
• Propose annual budget priorities.
• Assist in budget planning for the department.

Crisis Response

• Provide support and follow up as it relates to student conduct and crisis in assigned neighborhoods.
• Advocate student concerns to the university and community populations.
• Serve in an on-call rotation with other associate directors and assistant directors to provide administrative backup for emergencies and other evening and weekend consultations with Residence Life staff.
• Lead Residence Life staff in crisis and emergency response and be able to respond to campus in crisis situations within 45 minutes.
• Uphold all departmental and university crisis response policies and procedures.

What You Should Know

• All University of Colorado Boulder employees are required to follow the campus COVID-19 vaccine requirement .
• New employees are responsible for providing proof of vaccination or receiving a medical or religious exemption within 30 days of employment.
• Work Schedule: M-F 8-5pm with some night and weekend responsibilities. Flexible work schedule may be available.

What We Can Offer

• The salary range is $78,000- $83,000 annually.
• Onboarding assistance is available within Student Affairs division guidelines.

Benefits

The University of Colorado offers excellent benefits , including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder .

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Be impactful. Be positive. Be Boulder.

What We Require

• Master’s degree in Student Affairs and Higher Education or related field. Equivalent combination of education and experience may substitute on a year-for-year basis.
• 5+ years of progressively responsible experience in organizational authority in a residence life/housing program.
• Supervision of professional and paraprofessional staff.
• Experience with analyzing and resolving conflict, team building, group dynamics, crisis management and problem solving skills.
• Experience managing occupancy and lease agreements within a university-owned apartment setting.

What You Will Need

• Ability to establish and maintain effective supervisory and colleague working relationships.
• Operational knowledge of technology, computer programs, and budgets.
• Demonstrated dedication to the values of diversity, inclusion, and equity.
• Demonstrated experience with student conduct, and crisis intervention/emergency response.
• Demonstrated knowledge of the Fair Housing Act as well as relevant landlord/tenant laws.

What We Would Like You To Have

• Experience working with other student affairs departments or committees including developing partnerships for joint initiatives.
• Experience with program development and assessment for residence hall experiences
• Experience with strategy, planning, and program development.
• Experience managing operations for a large university.

Special Instructions

To apply, please submit the following materials:

1. A current resume.
2. A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.
3. In no more than 2 pages, please describe your personal commitment to diversity, equity, and inclusion, and how that will enable you to best support a diverse community of residents within Graduate and Family Housing at the University of Colorado Boulder.

We may request references at a later time.

Please apply by October 17, 2022, for consideration.

Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.

Essential Services

This position is designated “essential services.” The incumbent is required to respond to requests for work during campus emergencies (snow, wind, rain, flood and any other natural or man-made event) and report to work for his / her regularly assigned shift during emergency campus closures.

Posting Contact Information

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email: Recruiting@colorado.edu