The Residence Life
team at the University of Colorado
Boulder encourages applications for an Associate Director of
Apartment Living & Residential Operations
! The Associate
Director is a twelve month, live-out professional exempt position.
The primary responsibilities of the Associate Director include
creating a vibrant community for residents within university-owned
apartments as well as oversight of all residential operations such
as residence hall move-in. This position will also lead the
innovative efforts around our community center (front desk)
operations, and our customer service training with student and
professional staff. This role will also supervise the Assistant
Director of Graduate and Family Housing as well as the Assistant
Director for Community Operations to further assist in creating
customer services models and supporting operational needs. As part
of the leadership team, lead daily operations of the residence hall
program which includes 24+ residence hall buildings, apartment
communities, 10,000 residents, 50+ professional staff, 500+ student
staff and a vibrant Residence Hall Association. The program also
has intentional designs in the areas of student engagement,
academic initiatives, innovation, and student leadership. Within
Student Affairs, Residence Life is a unit within the Student
Transitions and Academic Partnership portfolio on the University of
Colorado Boulder campus.
The University of Colorado Boulder is committed to building a
culturally diverse community of faculty, staff, and students
dedicated to contributing to an inclusive campus environment. We
are an Equal Opportunity employer, including veterans and
individuals with disabilities.
Who We Are
is an innovative and ground-breaking
organization that builds dynamic residential living and learning
communities using practices that are socially just and sustainable.
We are characterized by our dedicated, knowledgeable, and caring
staff; our attractive facilities; outstanding dining experiences;
state-of-the-art technology; and quality conference services. We
promote experiences to support and challenge students to create the
tools to build their lives and achieve academic success.
What Your Key Responsibilities Will Be
Residence Life Leadership and Operations
- Manage and implement the Residence Life move in/move out
process, and semester break operations in collaboration with
relevant student affairs and campus partners.
- Ensure collaboration with facilities management and
housekeeping services to ensure the maintenance of the residential
community through regular, intentional communication.
- Work with the Assistant Director of Occupancy Management to
collaborate on large department-wide operations.
- Oversee Health, Safety, and Risk Management checks and Fire
Safety practices, in collaboration with Housing Facilities Services
and campus partners.
- Provide vision and oversight for Community Center front desk
- Collaborate with Housing Facilities Services and Environmental
Services to ensure appropriate resident support, as well as to
minimize vandalism and other facilities mis-use.
- Guide and direct the creation of a Standard Operating
Procedures (SOP) manual
- Serve as a liaison with the office CU Conference Services to
support academic year and summer processes.
- Serve as primary liaison with campus collaborators, including
Transportation Services, to support Buff Bus operations and
- Track utilization requests for all residence hall classrooms,
offices, lounges, and storage closets.
- Guide Residence Life initiatives to build a seamless
operational, developmental and administrative environment that
exceeds resident needs and expectations.
- Chair departmental committees and represent the department and
Boulder community committees as assigned.
- Oversee the formation and operation of Residence Life task
forces and committees.
- Assist in day to day residential operations including
facilitation of Residence Life department meetings, serving as
backup in the absence of the Director.
- Communicates and assists with facility concerns and utility
- Assist with goal setting and housing strategy/planning.
Human Resource Management
- Oversee the resident experience for residents living in the
upper-class apartments at Bear Creek, as well as Graduate and
- Work with Housing Facilities Services staff to facilitate
ongoing maintenance, apartment turn, and long range planning
- Partner with Student Affairs Finance, University Housing, and
University Legal to ensure annual updates to resident lease
agreements and resident handbook.
- Enforce the terms of resident leases, including initiation of
FED processes when appropriate.
- Maintain relevant Memorandums of Understanding (MOU's) with
campus departments such as Parking Services, the Collegiate
Recovery Community, and the Graduate School.
- Support Resident Council.
- Maintain understanding of Residential Experience (ResX)
strategies, and LLC experiences for first year, transfer and
upper-class student focused housing.
- Supervise, evaluate, and provide ongoing training and
development for 2-3 Masters Level Assistant Directors, and a
leasing manager within Graduate and Family Housing.
- Indirect supervision of Hall Directors, Community Center
Coordinators and student staff in assigned residential
neighborhoods, and staff in Bear Creek.
- Provide training and direction to all members of Residence Life
staff for Customer Service expectations, and family engagement
- Assists the hiring process and oversee the recruitment and
selection of ACUHO-I interns.
- Ensure that all federal, state, university, and departmental
hiring procedures are followed.
- Provide oversight of departmental Memorandums of Understanding
(MOUs) process to ensure mutually beneficial partnerships between
Residence Life and campus team members.
- Manage Graduate and Family Housing occupancy as to improve
bed-nights and minimize lost revenue.
- Provide oversight and fiscal management for departmental
expenditures related to Move in and Move Out, Buff Bus,
Sustainability, and Student Leadership experiences including
conference planning and travel.
- Provide oversight for student staff salaries for Desk
- Propose annual budget priorities.
- Assist in budget planning for the department.
What You Should Know
- Provide support and follow up as it relates to student conduct
and crisis in assigned neighborhoods.
- Advocate student concerns to the university and community
- Serve in an on-call rotation with other associate directors and
assistant directors to provide administrative backup for
emergencies and other evening and weekend consultations with
Residence Life staff.
- Lead Residence Life staff in crisis and emergency response and
be able to respond to campus in crisis situations within 45
- Uphold all departmental and university crisis response policies
What We Can Offer
- All University of Colorado Boulder employees are required to
follow the campus COVID-19 vaccine
- New employees are responsible for providing proof of
vaccination or receiving a medical or religious exemption within 30
days of employment.
- Work Schedule: M-F 8-5pm with some night and weekend
responsibilities. Flexible work schedule may be available.
- The salary range is $78,000- $83,000 annually.
- Onboarding assistance is available within Student Affairs
The University of Colorado offers excellent benefits
, including medical, dental,
retirement, paid time off, tuition benefit and ECO Pass. The
University of Colorado Boulder is one of the largest employers in
Boulder County and offers an inspiring higher education
environment. Learn more about the University of Colorado Boulder
Be impactful. Be positive. Be Boulder.
What We Require
What You Will Need
- Master’s degree in Student Affairs and Higher Education or
related field. Equivalent combination of education and experience
may substitute on a year-for-year basis.
- 5+ years of progressively responsible experience in
organizational authority in a residence life/housing program.
- Supervision of professional and paraprofessional staff.
- Experience with analyzing and resolving conflict, team
building, group dynamics, crisis management and problem solving
- Experience managing occupancy and lease agreements within a
university-owned apartment setting.
What We Would Like You To Have
- Ability to establish and maintain effective supervisory and
colleague working relationships.
- Operational knowledge of technology, computer programs, and
- Demonstrated dedication to the values of diversity, inclusion,
- Demonstrated experience with student conduct, and crisis
- Demonstrated knowledge of the Fair Housing Act as well as
relevant landlord/tenant laws.
- Experience working with other student affairs departments or
committees including developing partnerships for joint
- Experience with program development and assessment for
residence hall experiences
- Experience with strategy, planning, and program
- Experience managing operations for a large university.
To apply, please submit the following materials:
- A current resume.
- A cover letter that specifically tells us how your background
and experience align with the requirements, qualifications, and
responsibilities of the position.
- In no more than 2 pages, please describe your personal
commitment to diversity, equity, and inclusion, and how that will
enable you to best support a diverse community of residents within
Graduate and Family Housing at the University of Colorado
We may request references at a later time.
Please apply by October 17, 2022
, for consideration.
: Application materials will not be accepted via
email. For consideration, please apply through CU Boulder Jobs.
This position is designated “essential services.” The incumbent is
required to respond to requests for work during campus emergencies
(snow, wind, rain, flood and any other natural or man-made event)
and report to work for his / her regularly assigned shift during
emergency campus closures.
Posting Contact Information
Posting Contact Name:
Boulder Campus Human Resources
Posting Contact Email: