Staff Assistant/Instructional Specialist
Posting: September 2022
Deadline for application: 28 October 2022
Start Date: ASAP
Division: Technology and Library Services Divisions
Union Affiliation: Association of Professional Administrators (APA)
Supervision Received: Reports to the Director of Infrastructure Technology Services
Supervision Exercised: Supervises subordinate professional, classified and student personnel in area of responsibility as assigned
General Statement of Duties: The Instructional Specialist oversees the simulation systems which are used on campus as an important teaching tool. The Instructional Specialist ensures that all simulation systems are in top working order and supports the operation of all Marine Transportation simulators.
- Support courses with the operation and maintenance of the Academy's simulator systems. Assist and train other operators, instructors, and faculty in the operation of simulator systems. Respond to requests for operational support for campus simulator systems. Ensure all technical issues related to a simulation system are documented in the Service Desk system. Troubleshoot any reported simulation system issue in an effort to repair the Academy's simulator systems' hardware and software malfunctions. Troubleshoot issues with simulator exercises and make recommendations to instructors to ensure all simulation exercises operate properly. Work with simulator vendors to resolve technical issues in a timely manner to ensure optimal operation of all simulation systems. Assist in managing software upgrades and hardware replacements to campus simulation systems. Clean and provide preventative maintenance for all simulator systems and ancillary equipment. Create technical documentation for the operation and support of all simulator systems. Maintain industry knowledge of new technologies, trends, best practices and relevant innovations in an effort to continually improve the Academy's simulator systems.
- Associate degree Familiar with marine vessel operations. Experience with operating PC hardware, software, and peripherals in a Windows environment. Experience with the installation and testing of software packages, drivers, and associated files related to simulator systems. Two or more years of experience running, maintaining, troubleshooting, and repairing simulation devices and equipment as part of professional training programs. Effective verbal and written communication, leadership, and team-building skills. Ability to work cooperatively with a diverse workforce.
- Coast Guard Master License for 100-ton or above. Five or more years of work experience in the repair of marine electronics (RADAR, ECDIS, Gyro, and VHF/UHF), computers and associated peripherals. Familiarity with simulator systems from such manufacturers as CSC, Wartsila or Kongsberg. Experience with utilizing and maintaining AudioNisual systems.