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Ticket Sales Manager

Millersville University
Pennsylvania, United States
Salary Not Specified
Posted Date
Sep 26, 2022

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Position Type
Administrative, Business & Administrative Affairs, Other Business & Administrative Affairs, Community Relations & Institutional Outreach, Auxiliary Services, Conference & Special Event Administration, Student Affairs, Other Student Affairs
Employment Type
Full Time
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Job Summary/Basic Function

Millersville University of Pennsylvania is recruiting for a Ticket Sales Manager. This position oversees the daily operations of ticket sales and online services to the departments and offices at Millersville University. The position is integrated with a wide variety of athletics, cultural arts events, and other university sponsored events both on and off campus at a variety of venues.

Located in Lancaster County, Pennsylvania, Millersville University of Pennsylvania is one of the 14 public universities of Pennsylvania’s State System of Higher Education. Our pillars of distinction include exceptionally strong student-faculty relationships, numerous programs of distinction, a beautiful campus and vibrant location, and successful job placement for our students. Our students’ success, both inside and outside of the classroom, is our highest priority, and we provide numerous opportunities to facilitate their academic, personal, and social growth and development. Almost 70 baccalaureate programs are available for our 6,600 students to find their path. Several of our programs are multidisciplinary in nature, combining science, technology, and art to create a more progressive degree. One thousand graduate students enroll in 21 master’s and three doctoral programs. Our faculty are highly respected in their fields and dedicated to the success of students in the classroom, research labs, and in campus life. Over 66,000 alumni live in all 50 states and in 72 countries around the world. We seek individuals who embrace and value our EPPIIC values of exploration, public mission, professionalism, inclusion, integrity, and compassion.

At Millersville University we are committed to fostering a learning and working environment that promotes the intersectionality of diversity to foster a climate of inclusion. Employing our EPPIIC values and the principles of Inclusive Excellence, we hold that an inclusive community is a core value that is an essential part of the foundation for our learning and working environment. Millersville University is an equal opportunity employer and, in compliance with federal and state laws and university policy, is committed to providing equal educational and employment opportunities for all persons without regard to age, color, national origin, race, religion, disability, veteran status, sex, sexual orientation, gender identity or gender expression. Individuals from traditionally underrepresented populations are encouraged to apply.

Annual Salary : Salary range $51,104.00 to $58,403.00, plus comprehensive benefits, including:
  • Health insurance – Low bi-weekly premium, with coverage starting on the first day of employment for employee and all dependents.
  • Dental insurance – Coverage is free to employee and dependents with coverage starting on the first day of employment.
  • Vision insurance – Coverage is free to employee and dependents with coverage starting on the first day of employment.
  • Group life insurance – equal to annual salary (up to $50,000) at no cost to the employee
  • Voluntary Group Life and Accident Insurance – available for purchase at low rates for additional employee coverage as well as coverage for spouse and children
  • Long Term Disability Insurance – available for purchase at low rates with either a 90 or 180-day waiting period
  • Retirement – 2 plans to choose from
  • Tuition waiver – for employee, spouse, and dependents.
  • Personal leave – up to 6 days per year
  • Vacation leave – up to 10.4 days accrued per year for first year, increases to 15.6 days per year after 1 year
  • Sick leave – up to 15.6 days accrued per year, including up to 5 days per year that can be taken to care for a family member
  • Holiday leave – 12 days per calendar year
For description of benefits available, see The State System Employee Benefits Summary at
SSHE_Highlights.pdf ( .
Required Qualifications
  • Bachelor’s degree and 1year of experience in ticket sales operations, event management/production, hospitality management, recreation, guest relations, athletic operations, or other related field or the equivalent combination of education and experience to successfully perform the duties of the position.
  • Supervisory experience leading a team of diverse employees.
  • Demonstrate outstanding interpersonal skills and the ability to work in a fast-paced environment while maintaining a calm and professional demeanor.
  • Highly organized and efficient, with exceptional attention to detail.
  • Ability to handle multiple projects simultaneously including managing two or more events and/or event venues at the same time.
  • Excellent oral, written, and interpersonal communication skills.
  • Strong customer service skills with an adept understanding of the comprehensive customer experience.
  • Strong ability to set and communicate clear priorities in dynamic environments to meet challenging deadlines.
  • Ability to work with minimal supervision, be a self-starter, but also to excel in a team/group environment.
  • Ability to work frequent evenings and weekends.
  • Proficiency in Microsoft Office including Word, Excel, PowerPoint, Outlook.
  • Evidence of a commitment to diversity, equity, and inclusion.
  • Valid driver’s license.
  • Successful interview.
  • Successful completion of three background checks.

Preferred Qualifications
  • One year of professional experience in higher education or a major cultural institution.
  • Prior experience with ticketing software.
  • Experience working with a diverse population of colleagues, staff, customers, and patrons.

Special Instructions to Applicants
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