Sr. IT Support Consultant – Computing Services

Carnegie Mellon University is a private, global research university that stands among the world’s most renowned education institutions. With ground-breaking brain science, path-breaking performances, creative start-ups, big data, big ambitions, hands-on learning, and a whole lot of robots, CMU doesn’t imagine the future, we invent it. If you’re passionate about joining a community that challenges the curious to deliver work that matters, your journey starts here!

The Computing Services central IT department provides services that have strategic impact on university goals. We make service decisions based on interaction and valuable input from colleagues engaged in the education, research, and administration efforts of the university. We are a learning organization and approach successes and mistakes as a learning experience to continually cultivate a culture of intelligent risk taking. We want to hire versatile team members who are inspired and passionate about their work. Join us and be part of a team committed to excellence, innovation, diversity, team and individual growth.

CMU’s Computing Services department is searching for a Sr. IT Support Consultant. This is an excellent opportunity for someone who thrives in an interesting and challenging work environment. You will contribute to the department by being responsible for front line support of users of desktops, networks and IT resources.

Your core responsibilities will include:

• Will be involved in the ongoing review and evaluation of emerging technologies as assigned as well as leading or participating on project teams
  
  
• Able to resolve and/or coordinate the resolution of escalated issues.
  
  
• Trains and assists lower level support staff with resolving technical issues.
  
  
• Ensures that established processes and procedures are followed. Researches, evaluates and recommends tools, processes, programs and techniques to provide improved technical support, and completes project work as assigned.
  
  
• This level includes help desk team leads that provide day-to-day oversight of assigned team members and senior level DSP staff.
  
  
• Performs related duties as assigned.
  
  

Flexibility, excellence, and passion are vital qualities within Computing Services. Inclusion, collaboration and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who is able to effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

You should demonstrate:

• Interpersonal Skills
  
  
• Problem-Solving and Reasoning Skills
  
  
• Technical Skills
  
  

Qualifications:

• Bachelor’s Degree
  
  
• 3-5 years of demonstrated experience in Help Desk, End User, Workstation Support, Operating System Administration, and Network Administration
  
  
• Or a combination of education and relevant experience from which comparable knowledge is demonstrated
  
  

Requirements:

• Successful background check
  
  

Are you interested in this exciting opportunity?! Apply today!

CMU’s COVID-19 Vaccination Requirements: As a condition of employment, Carnegie Mellon University requires all staff and faculty working in the United States to be fully vaccinated, including a booster when eligible, against COVID-19. Prior to commencement of employment, new hires in the United States must provide proof of vaccination or obtain an approved exemption. (Exemptions may be requested for medical reasons or for religious or strong moral or ethical conviction.) Those granted an exemption must comply with all applicable COVID-19 mitigation requirements. The most up-to-date information on CMU's COVID-19 mitigation requirements can be found here: Minimum Requirements to Return to Campus .

Location

Pittsburgh, PA

Job Function

Systems Administration and Support

Position Type

Staff – Regular

Full Time/Part time

Full time

Pay Basis

Hourly

More Information:

• Please visit “ Why Carnegie Mellon ” to learn more about becoming part of an institution inspiring innovations that change the world.
  
  
• Click here to view a listing of employee benefits
  
  
• Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran .
  
  
• Statement of Assurance