Systems Support Specialist I, Short Term
Kern Community College District
Information Technology Services
Under the direction of assigned supervisor, install and support
desktops, laptops, application software, printers, computer labs
and related technology for Faculty, Staff and Administrators in
person, via telephone or with the use of remote access tools.
Assist with the support of the college's information technology
systems and applications; these systems include the voice and data
networks, servers, computers, printers, software and applications
used by college employees and students.
The Systems Support Specialist I is distinguished from the II by a
focus on servicing PCs and related equipment.
Diagnose and troubleshoot PC related software and hardware
Coordinate timely resolution of and follow-up on software and
hardware problems with all levels of IT resources including
network, server, application, and help desk support
Work with hardware and software manufacturers' support in handling
and if necessary escalating warranty repair and parts replacement
Log details of support provided in Help Desk trouble-ticketing
Advance the use of a knowledge repository to share information
among all levels of IT service and support.
Develop and use workstation configuration management tools and
procedures to perform software distribution, patch management,
inventory management and imaging. Install, configure and support a
wide variety of complex software applications that support the
needs of the college faculty, staff and students.
Develop, recommend and use best tools and practices for computer
Develop and deploy optimized images in timely and effective manner
to the campus computer labs that include a wide variety of both
purchased and shareware software packages.
Work with network and server support operations to setup and
support effective processes (i.e. Group Policies, Login Scripts,
Roaming profiles, etc...) for providing users with access to
resources and determining the behavior (profile) of all computers
Assist with the installation, configuration, and support of network
(wired, WIFI) equipment and servers in alignment with district wide
IT processes and standards.
Maintain proper hardware replacement planning information to assist
with forecasting the regular replacement and/or upgrading of
desktop, laptop, printer and related technology assets.
Receive, prioritize, and respond to Help Desk Service tickets,
incoming calls, and/or e-mails regarding PC hardware and software
Identify chronic problems and work with Help Desk support
operations in performing root-cause analysis on such problems and
finding solutions for reducing or eliminating them.
Receive, prioritize, and complete individual and group requests for
hardware or software moves, adds, and changes.
Work to identify and implement technology standards for on campus
technology support or collaborate with peers across the district to
develop best practices and foster continuous improvement of IT
Provide input and recommendations on hardware specifications
required to meet the computing needs of end users. Help ensure end
users are aware of what hardware and software is available for
their use and how to obtain support for all IT services.
Work toward attainment of key support goals such an average
response time, mean time to repair, end-user satisfaction and
number of problems resolved within a given period. Provide brief
hands-on training to users in the use of hardware and
Maintain system documentation including configuration information
for technology you are directly responsible for.
Stay informed of trends in hardware and software, troubleshooting,
automation technologies and other changes that could improve PC
server and support.
Perform related duties as assigned.
Any combination equivalent to:
degree supplemented by college-level course work in computer
software applications, business practices or a related field and
one (1) year of increasingly responsible experience in the use and
support of computer software and hardware providing technological
support to a variety of end-users.
High school diploma, GED or equivalent certificate of competency
and three years of work experience such as described in the
representative duties section of the specification.
Knowledge and Abilities
Hands-on hardware and software troubleshooting and repair.
Knowledge of modern enterprise level Information Technology Systems
Meaning and use of common technological terms.
Modern office software and software applications, including
Windows, word processing (MS-Word), spreadsheets (Excel), databases
(Access, SQL, QBE), desktop publishing.
Uses capabilities, characteristics, and limitations of computer and
Modern office procedures and methods.
Correct English usage, spelling, grammar and punctuation.
Have a working knowledge of joining and moving objects within
Diagnose, troubleshoot and resolve software and hardware
Conduct research into PC issues and products as required.
Develop knowledge-based information to be used by Help Desk
services to solve problems.
Operate a computer, tools, components, and peripheral
Read and understand technical manuals, procedural documentation,
and OEM guides.
Instruct users in the use of computer equipment and operating
Communicate effectively both orally and in writing.
Effectively prioritize and execute tasks in a high-pressure
Work in a team-oriented, collaborative environment.
Establish and maintain cooperative and effective working
relationships with others.
First Review of Applications:
packets will be accepted until the position is filled. The College
reserves the right to extend time limits or re-initiate the
recruitment/selection process at any point.
Completed application packet must include:
It is the applicant's responsibility to redact (or remove) any
personal information from all documents prior to uploading. This
includes Social Security Numbers, Date of Birth, and any photos of
- Completed Online Application for Employment form
- Current resume
- Letter of interest (Cover Letter)
- Copy of legible transcripts, if applicable
- List of five (5) professional references - Listed on
Foreign Degree: Applicants with foreign degrees from colleges or
universities outside of the United States must have their
coursework evaluated by a professional association that is a member
of the National Association of Credential Evaluation Services
(NACES) or Academic Credentials Evaluation Institute, INC. (ACEI).
A copy of the evaluation must be submitted with your on-line
Applicants who require reasonable accommodation to participate in
the selection process should contact Human Resources to make the
EEO Plan 2018-2021 (Download PDF
Note: The District is
strongly committed to achieving staff diversity and the principles
of equal employment opportunity. The District encourages a diverse
pool of applicants and does not discriminate on the basis of
national origin, religion, age, gender, gender identity, gender
expression, race or ethnicity, color, medical condition, genetic
information, ancestry, sexual orientation, marital status, physical
or mental disability, pregnancy, or because he/she is perceived to
have one or more of the foregoing characteristics, or based on
association with a person or group with one or more of these actual
or perceived characteristics or any other characteristic protected
by federal, state or local law, in any of its policies, procedures
Discrimination Free Work Environment
The District does not provide sponsorship for
authorization to work in the United States. Work authorization
should be established at the time of application
All applicants must apply online at https://www.schooljobs.com/careers/kccd/jobs/3315977/systems-support-specialist-i-short-term-temporary
Emails will not be accepted.