Program Coordinator, Undergraduate Affairs

Program Coordinator, Undergraduate Affairs

About the Opportunity

Summary

The Program Coordinator is a supporting role for the College of Science Undergraduate Affairs team. Working closely with the Senior Associate Dean, Assistant Dean, and Associate Director, the Program Coordinator will help execute student outreach, events, respond to prospective and pathway student inquiries, and work to improve the support offered to the College's pre-matriculation and undergraduate populations.

In addition to helping organize, execute, and oversee key yield events and other events for the College's pre-matriculation and undergraduate population, the Program Coordinator will also take a proactive role in ensuring follow-up efforts and outreach work is performed to ensure the success of such events.

The Program Coordinator will also be given special data gathering and analysis projects to understand and compare year-over-year growth and patterns in our pre-matriculation, pathways, and undergraduate student populations by area, department, and discipline. This will be done working closely with Undergraduate Advising and under the direction of the Assistant Dean.

Responsibilities

Organize and Execute Recruitment, Yield, and Current Student

Programming

Working with the Undergraduate Affairs team, the Program Coordinator will:

• Maintain a project calendar for all key college recruitment, yield, or
  
  current student events (including those hosted by the college and
  
  those organized by other university partners)
  
• Proactively plan ahead for all logistics including establishing a budget, confirming space availability, drafting a program of events, organizing speakers and presenters, arranging for suitable audiovisual support, catering, organizing guest lists, invitation sending, and response tracking.
  
• Assist with scheduling and coordinating class visits for prospective students, meetings with faculty, or meetings with current students.
  
• Provide support for the annual COS Phoneathon event
  
• Help oversee and coordinate COS Ambassador participation in all appropriate yield events
  
• Personally attend and ensure adequate staffing for all such events that they are successful and top-quality reflections on the College of Science for all attending guests
  
• Perform an “after-action” analysis for each event: take steps to learn from any issues, document suggested ideas for improvements, and use informal or formal surveys to understand the impact of the event and return on investment.
  

Intake and Response to Inquiries

Serve as the primary point of contact for prospective students, their parents,

as well as recently admitted students and other pre-matriculation populations

with connections to the College of Science:

• Monitor the “JoinCOS” inbox and other forms of inquiry constantly
  
  during business hours.
  
• Research and maintain answers and other information to commonly asked questions.
  
• Respond promptly and professionally in less than 24 hours.
  
• Connect more complicated inquiries to the appropriate person or
  
  office at Northeastern directly to ensure follow-up.
  
• Intake of calls, emails, or other questions from the Richards Hall front desks in the Dean's Office or Advising Suite as they related to
  
  prospective students or pre-matriculation populations
  

Current Student Extra-Curricular Support

Working closely with the Associate Director of Student Programs, the

Program Coordinator will:

• Assist with the tracking, planning, and logistics of undergraduate
  
  student awards including Honors in the Discipline program.
  
• Organize semesterly check-ins with student clubs and other
  
  organizations: to understand their current goals and programs, to
  
  better connect them with resources available, and to successfully
  
  highlight the opportunities for any prospective future members.
  

Assist with Tracking Prospective, Incoming, and Current Student

Populations

Working under the direction of the Senior Associate Dean and/or Assistant Dean, the Program Coordinator will:

• Gather and validate data on prospective, incoming, and current
  
  student populations from various university and college sources.
  
• Validate, clean, and analyze this data on a regular basis, while also
  
  presenting year-over-year information to demonstrate the growth or contraction in student populations by type.
  
• Analyze student populations by discipline and department, with the goal of understanding the “pipeline” of students to different areas of the College, and how that pipeline has evolved year over year.
  
• As a subset of student population tracking, assist the Undergraduate Affairs team efforts to monitor and document COS undergraduate research opportunities, with the goal of tracking and finding ways to expand these opportunities.
  

Other Duties as Assigned

The Program Coordinator will assist the Undergraduate Affairs team with other duties as assigned, related to the general scope and focus of this position.

Qualifications

Bachelor's degree required. Candidate should have a minimum of one year of relevant professional experience in an academic or business environment. Candidate must demonstrate strong organizational, communication, and time management skills. Successful candidates will also demonstrate an ability to assist and work with faculty, students, staff, and other guests in an academic or similar environment. Proven success working both independently and as a member of a team in a fast-paced and diverse environment is essential.


Position Type

Academic Administration

Additional Information

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.


To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Boston-MA-Main-Campus/Program-Coordinator--Undergraduate-Affairs_R108998



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