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SLIS Student Services Center Manager

Simmons University
Massachusetts, United States
Salary Not specified
Posted Date
Sep 26, 2022

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Position Type
Administrative, Student Affairs, Student Activities & Services
Employment Level
Employment Type
Full Time
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SLIS Student Services Center Manager

Main Campus - Boston, MA

Located in Boston's historic Fenway area, Simmons has a strong tradition of empowering women and challenging traditional gender roles. Simmons University was one of the first higher education institutions to prepare women to become leaders and has evolved to become a university offering a women's undergraduate program and graduate programs open to all. The School of Library and Information Science (SLIS) is one of the oldest programs at Simmons University, having opened in 1902. Today, the MS in Library and Information Science has over 700 students on two campuses and online, and additional students in our PhD program. The MS degree program is a top-ranked program in U.S. News & World Reports. Graduates of our program hail from every state in the United States and over 80 countries.

You're joining our community at an especially exciting time as one of our strategic goals is to become the most inclusive campus in New England. You'll find that people who work here are truly committed to our mission of preparing students to become champions of social justice and leaders in their professions and their communities. This commitment and pride make for a dynamic workplace.

Simmons University is committed to inclusive excellence in all aspects of an individual's community experience. As a university that prioritizes diversity, equity, and inclusion, we encourage applications from all under-represented groups and are focused on inclusive hiring practices-at all levels, for all positions-ensuring diverse talent pools and the delivery of a consistent positive candidate experience. Simmons is an equal opportunity employer.

Job Summary

The SLIS Student Services Center Manager (SSCM) reports to the Director of the School of Library and Information Science (SLIS), a division within the College of Organizational, Computational and Information Sciences (COCIS) and works closely with the Director and SLIS Associate Director in the discharge of duties. The SSCM's key role is to ensure a rich and seamless experience for all LIS students during their time at Simmons. Core responsibilities include monitoring student progress, maintaining and administering academic policies, and facilitating student engagement through events, student organizations, and outreach. The SSCM oversees a team of student workers who help to carry out the day-to-day operations of the center and engage on longer-term projects at the direction of the SSCM. The SSCM also serves as a primary point of contact for SLIS students.

Academic Policies and Progressions

Implement student policies in the Simmons Graduate Course Catalog and SLIS Student Handbook. Stay abreast of changes to the Graduate Course Catalog and work with SLIS Associate Director to update SLIS Student Handbook as needed; Develop and monitor student success plans regarding academic standing, grades, withdrawals, leaves of absence, and degree audits; Manage an electronic student records system (currently under development) and oversee processing of student forms (e.g., course credit transfer; course waivers; independent study; incompletes; course withdrawal; leaves of absence; petitions to graduate); Keep an ongoing record of all student-oriented transactions and provide regular reports at faculty meetings and to SLIS/COCIS administrators as needed; Oversee students' progress towards program completion, coordinating with the SLIS MS Program Director and academic advisors to proactively intervene with students who need support and information; Administer the course grades assignment process (work with the Registrar to establish due dates for grades; work with faculty to resolve late grade submissions; send low-grade warning letters consistent with program policies); Serve as advisor for all non-degree students and coordinate with Admissions regarding their active/non-active student status; Respond to student concerns and make appropriate referrals to connect students with support resources on and off-campus.

Student Engagement and Success

Serve as the key point person for SLIS MS and PhD students and faculty regarding all student-related activities; Serve as a liaison with campus student services for all student issues (e.g., the Registrar, the Office of Accessibility Services, the Career Education Center, Accounts Payable, and Financial Services); Oversee the activities of the Student Services Center, including hiring and supervising student workers and maintaining a calendar for timelines of SSC processes and activities; Plan, design and, working within an approved budget, administer activities and programs to promote the academic success of students from matriculation through completion of graduate education, including SLIS flagship events (Welcome Days, Career Fair, and graduation, award, and induction ceremonies); Support the work of student organizations/honor societies and faculty advisors to these organizations; Manage the process of distribution of student professional development funds that support students' growth as LIS professionals and integration into the LIS field; Ensure that students are regularly informed about program policies and professional opportunities (e.g., program-related deadlines; job and internship opportunities; conferences and other events relevant to students) and monitor student feedback (e.g., collected from the Suggestion Box and web form). Work closely with other program administrative units (e.g., Admissions, COCIS Ops, PhD Committee) to ensure coordination and information flow about relevant activities and events; Assist and support with other projects and tasks as assigned.

  • Master's degree required, preferred in library and information science or a related field;
  • At least 3 years of experience in higher education administration, operations, and/or instruction.

Preferred Experience and Skills
  • Experience with student advising, academic policy, and student engagement strongly desired;
  • Awareness of FERPA and other relevant policies and laws;
  • Strong attention to detail and excellent organizational skills;
  • Comfort with data management and learning new technology systems;
  • Demonstrated ability to work both independently and collaboratively;
  • Excellent communication and interpersonal skills;
  • Ability to maintain confidentiality and work with others on sensitive issues.

Required Application Materials
  • Resume
  • Cover Letter

Salary Grade

Instructions to Applicants: Please upload all applicable application materials (e.g. resume/cv, cover letter, writing sample, teaching philosophy, etc.) in the Application Materials box on page 2 ("My Experience") of this application. Documents can be uploaded individually or as a combined document (e.g. PDF).

Simmons University is committed to inclusive excellence in all aspects of an individual's community experience. As a university committed to diversity, equity, and inclusion, Simmons encourages applications from all under-represented groups. Simmons is committed to creating, developing, promoting, and enhancing inclusive hiring practices-at all levels, for all positions-ensuring diverse talent pools and the delivery of a consistent positive candidate experience. Simmons is an equal opportunity employer and is committed to continuing to develop a more diverse faculty, staff, student body, and curriculum.

To apply, visit

Located in Boston’s historic Fenway area, Simmons College is a small, private, non-sectarian College which has educated students for enriching careers and purposeful lives since 1899. Working at Simmons means joining a collaborative, diverse and mission-driven community of educators and professionals.

We prepare students to be leaders for themselves, their communities and the world. Our faculty and staff members lead by example - sharing a commitment to excellence and putting the students first.
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